Verizon

Category:	Cell Phone Store
Address:	2428 Las Positas Rd, Livermore, CA 94551, USA
Phone:	+1 925-245-0494
Site:	verizonwireless.com
Rating:	3.6
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 10

Reviews 24

A Private User

This store has poor service and an ignorant staff. I was in the store today, only to find the information on my account was entered incorrectly the last time I was in the store. The staff refused to accept responsibility for their errors and fix my account. When I asked for the manager, he hid in the back of the store and refused to help me out. I left my number so he could call me, but I have yet to recive a call. I left the store feeling insulted by the poor service and frusturated because my account is still incorrect and costing me money. I am sure the staff will fault me for the errors on my account and charge several fees to my account... This store needs a new staff and a competent manager if they expect to keep business.

Mr. Bennett

Manager is extremely rude. Was more concerned about selling me the most expensive product they have rather than what I wanted. He got very defensive when I decided to go with my original decision and started laughing and stormed off. Totally professional. Went to upgrade my other phone on another day and they wasted my time, and made promises they couldnt keep. Store is full of hustlers. Be very careful. Advise other locations or online. You wont regret it

Keith White

Because of the general manager i will never shop at this location again. He was very combative and contradicting. I bought insurance with my phone in case the screen cracked, the general manger snarled at me because i was under the impression the insurance would take care of my broken screen. I refuse to shop at a location where upper management has no respect for customers.

Travis Koon

5* because we had Kayla as our rep last time. Before we saw her we were dealing with a grumpy employee who obviously had a long day. Then Kayla showed up, probably the only reason I walked out with a new phone that day. If you can get her as your rep while youre there itll be a pleasant experience.

Tash Hepting

Its a Verizon store, much like the rest. I was happy that the person who helped me setup my new work line could tell I knew what I needed and didnt waste time trying to unnecessarily upsell me on a bunch of features I didnt want. Location is a bit hidden, but conveniently close to the Freeway.

A Private User

I went in to get a replacement for a phone mount and received good service with the replacement, and the service person, Mateo, looked up my account and was able to get me a service discount for both my wifes phone and mine. I was impressed. Allen

A Private User

Went in today, was helped quickly, communicated with clearly, and given tips on how to manage my account and save money when my order arrives. All without sales pressure. In and out in 15 minutes and looking forward to my new phone!

Thomas Leonard

If you have a problem that no one else has been able to solve, this is the store to visit. They have the largest crew that is tech savvy and willing to help. This has been my go to store for more than 15 years.

Makenzi Brown

The staff here is super friendly! I walked in with my boyfriend so he could get a new phone and the staff was very helpful. I ended up getting a new screen protector and they put it on for me!

Rick Simmons

They post a Livermore phone number, but you get a call center in Denver :( Makes it real hard when you need something from the Livermore store.

J B

Always laughs and smiles with the great team here. They help me with my corporate account, I wouldnt take my business anywhere else!

Jordan Muller

Very helpful employee laid out exactly how my phone plan would work, made me extremely aware of my options and choices.

Normand Walton

Not usually a long wait, people know their stuff, and do their best to get you in and out as quickly as possible.

Nathaniel Lindner

Staff was very knowledgeable and helpful. Prices for phone accessories are, as usual for Verizon stores, high.

MO POLANI

Great serv ice...special thanks to Erasmo Olvera...for an excellent service