Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	5453 Del Amo Blvd, Lakewood, CA 90712, USA
Phone:	+1 562-804-1436
Site:	storelocator.pepboys.com
Rating:	3.8
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 7AM–7PM 9AM–4PM

Location

Photos 69

Reviews 13

Carlos Ortega

Terrible experience. I came in for an oil change and only after 90 min did my car finally get lifted. Again this is for an oil change, totally unacceptable! The manager Vic told me about 20-30 minutes into my wait that my car was next... An hour later it finally did. He never apologized or seemed concerned to check in with me during the wait. He seemed disorganized and the techs displayed a lack initiative to get things done quickly... I literally saw them come into front office discussing time cards with Vic and other things while wait times just increased. Cmon it was an oil change! This location runs inefficient. Save your money and time elsewhere. I will not be coming back. No one should have to wait over 90 min for an oil change, especially after I arrived an hour after opening. No one!

Zain Tahir

Extremely unprofressional and rude even when politely given the benefit of the doubt. Long story short I had gone in for a free AC evaluation and wasted almost 3 hours of my day off when I was told the process would take 30 minutes. To add insult to injury, when I went out to the bays check their progress, I caught the manager and two technicians wasting time, looking at my aftermarket exhaust manifolds. I was spoken to in a very condescending manner when I asked what they were doing. The manager affirmed my suspicion when he said "Is it an issue to check out a nice car that comes into our shop?" Yes, it is, when you do it on the customers time.

Joaquin Montoya

They messed up on a sensor kept it for 6 days before taking it to a Nissan dealer. My daughter was without her vehicle for almost a week. The store manager assured me this problem would be fixed the day I took it in 6 days later at closing I am barely gonna pick it up.

Zara Steinhart

Excellent service!! Tom, the manager is awesome. He did everything he could for me in a timely manner, explained every detail and did not overcharge me. I will be a repeat customer!

Andrew Mrvos

Quick service, got me in and out super quick for an oil change and everyone was really friendly.

marissa pierce

Inconvenient location. Should be near the mall like it was years ago.

Kevin Ta

Seems to be decent place to get some basic maintenence done.

Pam Padilla

Horrible job on break replacement breaks squeak loudly

Prince K.Elisha Muhammad

They really take care of you

Patty Nelson

Got the job done and quickly