Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	11456 Washington Blvd, Whittier, CA 90606, USA
Phone:	+1 562-908-4400
Site:	storelocator.pepboys.com
Rating:	2.7
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 100

Reviews 6

Robo P

Please, hear me, then read the other 1 star reviews - they ring true with my experience. I feel it is my civic responsibility to write this review to warn others of the fraud perpetrated on me by this shop. My Lincoln LS wouldnt start. I thought it might be the battery so I called AAA roadside service to come out and start the car, test the battery and maybe replace the battery if needed. Fortunately, the AAA tech had quality (load testing) battery testing equipment on his truck. He looked at the battery, battery connections, etc. and after thoroughly testing the battery determined that the battery was like new, 100%. He then checked the starter motor and determined that it had failed. I called this Pep Boys spoke with Adrian and he quoted me $312 out the door to remove and replace the starter. (** I later found out that this is $60 higher than a reputable highly rated shop down the road **) I dropped the car off with Nick on Sunday evening, I reiterated that I was quoted $312 out the door for the R&R Starter job and he went to the computer, checked and confirmed that would be my price. On Monday I called to see how the repairs were going and the guy on the phone said, "hey, your battery is no good..." (remember, AAA just thoroughly load tested the 1 year old premium quality battery when they determined the starter was bad) so I replied, "But AAA just checked it on Sunday and it was fine!" He said, "well I dont know what they did but its no good now." So I told him, "just jump start it, I will deal with the battery myself when I get the car home - its under a replacement warranty..." Needless to say, when we went to pick up the car it started right up and there is nothing wrong with the battery. I called on Tuesday to pickup the car and Adrian said it would be ready in a little bit and the bill would be just under $400! To which I said "No Adrian you told me $312 out the door and Nick confirmed it when we dropped the car off - furthermore, I never authorized any additional work." He started telling me about inspection this and extra that and then when he could see I wouldnt go for a penny more, he tried to make it sound like he was adjusting the bill. This isnt the worst of it - put on your seat belt! So my wife picks up the car which started right up and then heads out onto the street calls me on the phone to tell me the car started right up, no problem with the battery so far and then she says - "Hey honey, my lights dont work!" Funny thing is that before AAA towed it, they checked all of the lights, tail, turn signal and brake lights. Now none of them worked. Clearly, when I wouldnt go for the extra charges in my phone call, they had plenty of time to sabotage my car during the 3 hours before we picked it up. I have no doubt this is what happened, not only did the tow truck driver check the lights before he towed it to Pep Boys, but we had no prior problem ourselves. This is how they assure they can pad the bill, you drive out onto the street, the turn signals dont work, they hope you will turn around and come right back so they can ream you again. Stay as far away as you can, they are the worst kind of people. I dont know how they can sleep at night. My employer warned me not to take the car to Pep Boys, but I was in a hurry to get it fixed as my wife needs for work and I was thinking of her. If I knew then what I know now I would never have let them touch my car. The time, money and aggravation is ridiculous. I thought I would have the car back for her sooner but now it needs to go into the shop again to fix the lights they sabotaged. So the full measure of damages has yet to be determined. I will be reporting these snakes to the BBB, the State of California Automotive Repair Board, the Pep Boys Corporate offices, and any other agency I can find to make certain the thievery is stopped.

No PerfectSense

Had an appointment at 3 its 438 and I arrived 15min early just in case for a simple oil change and I had my own oil, filter, etc... just needed the service which of course is non existing here. Ive seen other cars / people come and go so Im guessing that they left their cars here at lunch and are just getting them. Seriously worst service here wtf do you have appointments for? My simple in and out oil change would be first over a full f---ing tire change that Im seeing. They literally inspected the car maybe 2-3 min after I talk to them like its ready to go... then... I watch a movie on my phone got tired... and Im about to leave without service.... Its a job... do it... guess my oil change doesnt work into the $$ that other people will spend on tires and appointments go out the window. F---ing waste of time.

Jerry Leon

Came here for a simple battery change and messed that up. I specifically came to Pep boys to change my battery so that they can use the car memory machine so the idle on the can would not change. There machine was not working but they change the battery anyways. After changing the battery of course the idle on my car was too low causing my car to shut off. The maintenance man re-started my car several times and would rev the engine violently and told me that would fix it. I this place cant handle a simple battery change out, I would not trust them with anything else.

Danny Andrade

Made an appointment for 10 am its now 3 pm and was told in 45 minutes well work on your car. Its now 4 pm I called back to see if it was beign looked at and they said no. After cancelling the work on it, and going to pick it up the manager Joe offered me a free engine diagnostic for my car which is why I brought it in. Not bad but now I have to drive around with the check engine light on for another day since its 5 pm and all the small shops around me keep telling me come back tommorow.

Naomi Gonzalez

Had an appointment at 11am 30 minutes later car is still not in the stall. 30 minutes appointments for oil change is false advertising I was here early just to make sure I would be out in 30 since I do need to go back to work. Only reason I can here was because vehicle is company issued and maintenance plan had Pep Boys as an option next time Ill just go to Valoline or Jiffy Lube. Oh there 30 minutes are up and car still not in the stall.

A Private User

Is never going back to Pepboys in Whittier! Over an hour and a half for an oil change and break inspection while workers stand around and chat on the phone. They started the oil change an hour after I got here and changed their story each time I asked what was taking so long. The greeter girl was nice other than that they really deserve negative stars.