PetSmart

Category:	Pet Supply Store
Address:	7600 Edinger Ave, Huntington Beach, CA 92647, USA
Phone:	+1 714-842-5253
Site:	petsmart.com
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 21

mohamed hakim

Incompetent staff in the boarding department (hotel). I stopped by the day before I wanted to board my cat to ask questions and reserve a spot. At that time they provided me with some paperwork and indicated they required vaccination verification. I took the paperwork home to complete. The follow morning I dropped off the paperwork at 7:15am and indicated they would need to call my vet after 8AM to obtain the vaccination information, which they assured me would occur. I explained I would bring my cat by after work, but it would be after my vets office was closed. That evening after work I collected my cat and delivered her to the hotel. When I arrived they informed me that no one had called the vet to verify the vaccinations. They refused to board my cat; which was a huge problem for as My flight is at 7am the following day. They made zero attempt to correct the situation or offer another solution. Just said sorry, we will address it with our employee - what good does that do me or my cat? The good thing is that I learned of their incompetence before leaving my precious cat in their incompetent hands - and my sister came to my rescue by agreeing to take care of my little girl. Lesson leaned, if you care about you pet, dont leave her/ him with these folks.

Brooke Hanson

This is my go-to store for not only buying toys and treats but also to board my dogs when I am out of town for work. They have a wonderful selection of food/training equipment/toys for both cats and dogs. Three stars though for the fact that a few of the younger men who work there are super condescending and act like they dont want to be there when you ask for help. As well as every time I board my two puppies they always come back significantly slimmer when I have them feed their food and the last time you could see the ribs on both of my dogs. Also I always bring toys from home and literally EVERY SINGLE TIME they never return all the toys. I have probably lost half a dozen toys from all the times they have stayed and toys not being returned to me. That being said the ladies in the boarding facility are wonderful and do remember me and my boys on visits to the store.

sue baker

Very unhappy customer!! I made an appt by phone, 1st time for my dogs. The young man I spoke with called my vet to verify rabies certificates for BOTH dogs. He told me thats all that was necessary. He made the appt for 1:00 on Friday. On Thursday I received a call saying they couldnt take the dogs at 1:00 because they were leaving at 2:00 & they needed 2 hours. Rescheduled for Sat at 3:00. On Sat at 2:00 they called & asked if I could come in earlier, I agreed & loaded my dogs in the car. When I arrived they told me they only had a rabies certificate on one dog. Im furious! This was after my vets office closed so I was not able to call them. Why didnt they say that before I got there??? Doubt I will ever go back & will not recommend to my friends! Get your act together people!!!

Darin Warden

Our first use of the puppy day camp while our house gets fumigated for termites. They said our baby was shy and wanted mostly human contact which was fine. The staff gives you a little progress report at the end of the day like a little preschooler wish is cute. The lady was very nice and quick getting our dog and very informative about her behavior through the day, not just smiling and saying something she thought I might want to hear. I did use the bathroom here and almost choked on the smell of stale urine in the restroom. I wasnt sure who to tell but it smelled like the toilets hadnt been flushed Im days. Yuck.

Gina Banh

This is a great place to buy dog food as there is a wide selection of different grades of dog food. We usually purchase the Blue Buffalo brand for our dogs. Prices here are fairly average. I love taking my dog here because he likes to look at the rats, parents, and kittens on display. This place also has a lot of dog toys and treats. We like to get the deer antlers for our dogs to chew on because it lasts longer and it is safer than plastic chew toys. You are always very nice and helpful.

Cher Satterfield

The store and doggy day care get 5 stars but the grooming department leaves a lot to be desired. They called to say my dog had some tangles at the base of her tail. I told them if they had to shave the base I could understand but I didnt want them to please try and keep the rest intact as she had a beautiful tail. She shaved it bald, the second picture is a month of growth. Will never take her there again.

Estefani Lordan

Ive got a miniature schnauzer and pet smart always seems to carry the food my dogs like. Only thing is you better do a price check vs online because online prices are almost always cheaper. This location has the dog grooming as well as the doggy day care which I cant comment on because I havent used it yet.

John Siciliano

Absolute best treatment for my puppy in doggy day care . He was so happy came back clean, with his nails clipped. They wrote up s nice report card about how he was . Excellent service and you can tell they really care about your pet ! Would recommend for anyone

Joeanthony Jebbia

Previously had a very rough experience with this location. However the store manager and the manager of the PetHotel stepped up and turned that experience around. Not to mention our border collie gets groomed here and looks fantastic every time.

A Private User

Dani in the groomers was AMAZING!!!! We took a dog we rescued in for grooming. The entire staff went above and beyond, but Dani showed genuine concern for our new furry family member.

Susan Gerardi

Been taking my Teddy there for years for grooming, by Carol,, she is excellent He always looks great when I pick him up. You wont be disappointed. Good service

Flor Veracruz

They keep this store clean and tidy which is nice. They have everything I need to take care of my two puppies which I love. They also have a grooming center.

A Private User

I was very happy wtih the cut but I payed for a full service and they didnt cut her the nails because she "didnt let them" and also without the usual bows

Liz Wyart

I go there for prescription cat food and for regular cat food. They have a great variety plus they have a great choice of cat treats.

A Private User

We had the very best cut and groom. Just love this place and I have been all over for my Soft Haired Wheaten

Scott Wendrick

I cant speak to the store portion but the employees in the doggy day care side do an awesome job.

James Wittel

Nothing really to complain about staff was helpful. They brought me to the items I needed.

Alicia B

I have found some pretty good deals here though they are pretty picky about price matches.

Allie Coons

There online order and pickup service is the pitts. Go with the Fountain Valley store.