PetSmart
| Category: | Pet Supply Store |
| Address: | 745 W Huntington Dr, Monrovia, CA 91016, USA |
| Phone: | +1 626-357-5615 |
| Site: | petsmart.com |
| Rating: | 4.1 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM |
Location
Photos 100
Reviews 25
SA
Sally Bullard
Well, I do shop at PetSmart, but usually not this one. I have a problem when a pet store is filthy, like this store. I brought my dog with me and we were walking through the store and we ran into dog poop that was hard and old, obviously it had been on the floor for a long time. So I took my dog around the mess and headed towards the bathroom. At ten in the morning the trash was overflowing, I wonder when the last time they cleaned their bathroom? We got what we needed, then stood in line. Only one cashier and ten people in line. There were other employees gossiping by other registers, but they didnt open another lane. When I questioned the cashier, he let it slip that the person gossiping was the manager. I will only go to the Pasadena location from now on.
MI
Michael You
I went to this store to exchange a aggressive moly to a different one. The staff was helpful and asked the details about my 10-gallon tank. I told him there were 7, including a silver moly, a pair of mickies and a few neon tetrras. I wanted to get a catfish to clean the junk on the bottom of the tank. Its size is about the same as I just exchanged. The staff refused first because my tank was not big enough. Then he agreed to get one for me but stated that if the fish went wrong, he would not take it back or exchange because I didnt follow his advices... As a customer, I appreciated his dedication to the job. However, that kind of manner educating a customer was completely wrong and unacceptable:(
CH
Christine Mages Vander Hook
They always take great care of my large dog, who cant play with the other pups. I schedule private play time with their staff and Owen always leaves looking like he was well cared for and well exercised--something we dont always experience when we take him elsewhere. Also, Id ilke to say that the staff at Petsmart were EXTREMELY accomodating when we had to find Owen a overnight sitter at the very last minute. They even offered to stores his crate and toys since we had a friend watching him for the second half of our trip and we needed her to pick him up at the Pet Hotel.
MR
Mrs Pallas
I like this PetSmart location. Its clean, has a good selection, and they have a pet hotel here as well as grooming services. Oftentimes, the checkout lines can get quite lengthy in just a couple of minutes and it seems they take too long to react and open up additional ones. Enough to bother me since I have a bad back so I have to take off one star for that. By the time I leave, I have horrible back pain, even when Im just picking up an online order. I dont know why they cant figure out that the reason I place the order online is to save time and money.
FR
Frank Thoeny
We called for a specific "Finch" bird seed. The brand our finches like is "Volkman Avian Science Super" purple label specially designed for Finches. This is the only seed we have ever given to our Finches. The seeds are very small for the birds tiny digestive system. Other seeds are too BIG. The sales person was rude. Asked us to hold and never returned. We were left on infinity hold. Very rude. We put one star because we cant put no stars.
RO
ron rico
I enter the store, got what I was looking for, got to the cash register and Teri was there, a very rude person I ask my self why they have that kind of person to attend the customers? how can she live with herself? how can anyone work around her? I know that she has to work and I dont wish here anything bad but either change that attitude or work in the back room grooming pets.
LA
Laura Dicesare
Do not ever take your pet to the veteran there!!!! Never!!! My daughter took her new dog they told her he was fine when clearly he was sick!! I had to take him and my other dog to a real vet the next day and they couldnt be leave we were told nothing was wrong, now because petcos vet didnt catch it my little dog might die!!!
WI
William Fletcher
They offer so many convent pet services, such as doggy daycare, training, grooming, and even a vet - and the staff is very friendly and knowledgeable. The manager at this store is so nice, and its so refreshing to see him on the floor with the other associates. This store definitely gets 5 stars, for their teamwork and kindness.
PA
Paul Bingham
Big box wide selection and good prices at this easily accessible location. Staff are friendly but mostly are just cashiers. Free parking is adequate even Saturdays. Better prices now can often be found online and the Internet pet supply retailers may eventually put them out of business, but I hope this convenient store hangs on.
JA
Jason Cervantes
Im just trying to buy fishes but every time I go I feel like Im being interrogated and being told I cant purchase certain fish. Ive been breeding and housing fishes for years. I think I know what Im doing.
CA
Carl Johnson
Called before visiting store,was told yes item was in stock, wasted my time driving over to find very little help to find item was not in stock, ended up shopping on Amazon, get a clue brick and mortor.
DE
Debra Jenkins
Its an all in one place for me. Our dogs vet and groomer are there. All the supplies we need are there and if we want a dog sitter theyve got doggie day camp and hotel. What more could you ask for.
TO
Toni Schmidt
I have purchased different brands and sizes of dog food there a couple of times and opened it at home to find moths inside. They took the bags back, no questions asked, which was very good.
RE
Reuben Pimentel
Worst management ever huge line. And one checker pour thing she was new. The managers with there head in there ass. Walking around doing nothing. Fire all of them and hire all new.
PH
phoenix songbird
To the manager: please go to PetSmarts facebook page and see how one of your "employees" is treating a customer and saying it is the name of the company. Melinda M. Harkema-ElHajji
CA
Candida Lucio
Loja de animais bem grande, sortida, com veterinários, banho e tosa.
KA
Karen Hiyoshida
What can I say, "It is a well-stocked pet food and accessories store". Although if you need assistance that may be hard to come by, as are most retail establishments now days.
MA
Maria Escalaw-Orozco
Awesome experience. The Associate Emerson is very helpful he answered all of my questions with professionally and gave me advices that i can use to help me improve my pets.
KE
Keith Beadle
Doggies, kittens, fishes and birds. They all need overpriced food right? The staff of actually very nice and they is a good selection of food, toys, etc.
SR
Sreekanth Miryala
I love this place, we have boarded our dogs for 1 week here they had so much fun and their day camps runs from 7 am to 9 pm. my dog loves it
LI
Linda García
They have great deals for pet supplies n food, great place to shop! They also help shelter animals, I love that!!
CH
Charles Godinez
Maria is really good I recommend her . Thanks for always making me feel good about taking my dogs with you .
LA
Laura Haymond
Always a pleasure! We love bringing our pets here. The staff is always super helpful and friendly.
SH
Sherman Yang
We come here mainly for the pet hotel. The staff is great and our dog loves it there.
TA
Tavo Loera
Walked in asked for help and walked out with a parakeet in less than 5 minutes.
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