Verizon

Reviews 4

GL

Gloria Grady

I had the worst experience at this store tonight! My cell phone stopped taking a charge after I cleaned some chocolate out of the phone. ( No, I dont know how that happened!) I have an older Droid with a portable keyboard on it, which I love and hate to give it up. When I walked in there were 12, YES 12, workers standing around! I thought to myself, "boy, Ill get some great service tonight!!!" The person that I walked over to, (yes no one approached me) asked me what I wanted. He did not look at me or smile. I told him my problem and he said, "so what do you want to do?" I said "Well, I either need to fix this phone or get a new one. Then he repeated his question again. "So what do you want to do?" "As I said, I want to fix this one or get a new one. Can you look at it and maybe tell me what is wrong?" "Now ?" he says. I looked over at the 11 other workers (or whatever they call themselves) and said, "Well yes, now would be very good!" (He still has not looked at me or smiled) I could have a rifle in my hand and he wouldnt know. He put all of my information on his little tablet, and then said "Youre eligible for an upgrade." "Yes I know that. Thats why Im deciding on a new phone or keeping this one." "So what do you want to do?" he said again. By now I can feel my face getting warm and a bit tense. "Will you take this phone and check it out for me?" "Oh, O.K.", he says, still not looking at me. He then disappeared behind a wall that houses a little room, and he didnt come out for about 20 minutes. When he came out and laid my phone down on the counter, and I know you wont believe this, he said once again, "So what do you want to do?" I put my face very close to his so that he would have to look at me and said in a somewhat aggravated tone, "whats wrong with my phone?" "It wont hold a charge"he says. "Yes, I knew that when I came in, but why wont it hold a charge?" "I dont know?"he says. Now my blood pressure is starting to rise. "Is there someone here who might know why the phone is not charging?" "You can ask whoever you like", he says. "Were not communicating are we?" I said. "You can talk to someone else, but you need to know what you want to do."he says. Now my heartbeat is picking up speed. I told him I would like to speak with someone else, maybe the manager and he pointed to another person who was chatting with the 11 salesmen. When I told him my story he said he had to go over to the guy I was working with to find out the background! They talked in a muffled tone looking very serious and then he came back to me and said, "the thing is you need to know what you want to do. Now Im flat out pissed! " What I want to do is have you tell me what is wrong with my phone, then I want you to give me a rundown on good new phones, best phones, features of phones, best camera, etc." "We cant do that, you just have to know what you want to do." I am no longer in control of my feelings, or my arms that were by now involuntarily flailing about! I said, "This is the most frustrating visit I have ever had to this stupid store. I live two blocks away and coming in here is much worse than having a root canal. I usually wait until Im on a trip to another state to ask questions because you make it so painful to come in here!" "So what do you want to do?" he says.

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A

A Private User

RUDE. NOT HELPFUL. MEAN: This Verizon location is hardly worthy of 1 star. I have had several hardware and software problems with my Droid (battery issues & although I pay for internet/email capabilities my phone WILL NOT sync with my work email via Microsoft Outlook). During my last visit I was surprised to find myself being aggressively yelled at by the assistant manager: Anitoilla. Tall, large, Eastern European man wearing a t-shirt 4 sizes to small. In his broken English he loudly explained to me that he was going to do nothing to help me - UNLESS I buy a new phone charger, car charger and a host of additional and UNNEEDED accessories (which he makes money on, of course). Why would I but those things, when he knows that I just purchased a brand new Droid with all of the bells and whistles (from him!) merely 2 months ago?! Conversation escalated. He refused to help and suggested that I (a Verizon customer of 15+ years) leave Verizon for AT&T if Im not happy and that he could care less. He refused to problem solve, offer any sort of solution or help me in any way. Rather, he pretended to call the police 3 times to "remove me". (Im a 5ft tall 26 year old technologically savvy woman with good manners and a mellow demeanor). Finally, once he escaped to the back of the store like a coward, a very friendly and sympathetic sales woman helped me to order a new battery – Hence the 1 star. 1. I will NEVER do business with this Verizon location again. 2. My assistant manager friend Anitoilla needs to be immediately removed from his position/that store (and hopefully the country). 3. Verizon – WHY are you selling people phones that have KNOWN software problems? Upon further research I found that thousands of people have the same issue with their phones not properly connecting to Microsoft Outlook Mail, then not allowing me to have a refund or get a new phone that DOES WORK?…. Shame on you. AT&T is looking pretty brilliant right about now………

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JU

Justin Arn

I walked into this Verizon store looking for any kind of case or wallet that might help protect my Samsung Note. Incredibly, my long standing streak of not being helped at the Verizon store continued! Im easily deep into the 3rd staright year of having not once uttered a word to, or been asked if I needed assistance from a single Verizon employee. I moseyed around for over 15 minutes and while I wish I had been able to ask someone in the store about the case I sought, Im actually beginning to admire the companys commitment to ignoring me. They are nothing if not disciplined over there. Incidentally, I spent a lot of time examining the merchandise shelves, and I did not find a case for my phone. I can live with that however. I also noticed much of the staff were caught up in your usual run of the mill cell phone fixes, primarily for the older crowd. These are customers who didnt know how to connect to WiFi or couldnt figure out their security settings and bow to adjust th While I bemoan being ignored, I empathize with the poor Verizon Agents stuck fixing peoples cell phone settings hour after hour. Thats why this is a 2-star review, instead of a 1-star. Thanks guys. Anyway, its 2016 now guys, Lets all just stay focused on keeping the streak alive! Happy mobiling! -Justin

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BR

Bruce Henderson

(see update too) My wife recently went to get a sim card for my daughter and the salesman sent her home with two free hot spots. But we already have one. He told her she could give them away if she liked; they are free. I didnt believe it. I read R COs review about how Verizon lied about the free hotspots. My wife just called and checked. $10 a month each. We cant use more hotspots since we already have one. This is total fraud. The saleman is lying lying lying.. they should be prosecuted, not just fired. Verizon has sunk to the bottom feeder level. Wow. What slimy practices. UPDATE: Returned the two hotspots after 1 week. Okay so far... BUT wait! They did not take one off the account so they are still charging us. ADVICE: Anytime you go near them check your account afterwards. Deceptive, unreliable, irresponsible. Yes all these are the definition of Verizon. I am going to test Sprint. Their service in my neighborhood is delivering 50 mbps. 50!!! I can drop my ATT U(crap)Verse and Verizon both! That would be an upgrade!!!

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