Category: | Car Dealer |
Address: | 5009 Chiles Rd, Davis, CA 95618, USA |
Phone: | +1 530-231-3000 |
Site: | hanleesdavisnissan.com |
Rating: | 3.7 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM |
TY
typo graphica
A few months ago, I bought a 2011 Rogue with approximately 30,000 miles on it from these jokers. The sales experience was smooth, easy, and relatively pleasant ... but after that, things went downhill fast. First, there was less than one gallon of gas in the car, which we didnt realize until after we signed the papers. Guess what? Service was closed - they couldnt gas it up for us. We live in Sacramento, so this wasnt enough to get over the causeway. Im glad I noticed or that would have been a biiiig problem. As it was, I paid to fill it up, thats fine. There was one key available and Hanlees didnt have a key machine to get a new one, so they wanted me to come back to get it. I live 20 miles away but they wanted me to drive the 40 mile roundtrip for a key at some future date. Sue, the manager, claimed shed call me when it was in. I never got a call. I sent a fax, a letter, and 3 emails - all without hearing back. A local repairman and friend takes a look at the car 2 days after I buy it and tells me its woefully out of alignment, badly needs a tuneup, and is low on oil. Wonderful. At least the brake pads were in relatively good shape, although they werent new. A week after buying the car, I get a call from Nissan USAs customer satisfaction department asking how things went. I tell them the truth: that there was no manual included, just one key, the ipod cable - which I was told was in the glove comparment - was missing. A new one of those is $80 online! The Nissan USA guy said these were serious issues, that Hanlees was required to give 2 keys and a manual minimum with Nissan "certified" vehicles. He claimed hed deal with it. I never heard back from Hanlees, although the guy from Nissan USA called me back to tell me that he had communicated with the dealership and told them they needed to take care of these issues ASAP. Finally, I decided just to show up on my way back from the Bay Area one day to get the key and the other things they had promised to give "at a later date." I get there and have to stand outside the managers office for 17 minutes - I checked my watch - while she talked on the phone ... and it was a personal call, nothing whatsoever to do with dealership business from the side of it I hard. Lots of talk about what they had for lunch, weekend plans. 1 hour and 45 minutes after walking in the door, I had the manual, the second key, and the plastic cover for the rear seat hinge - which had been missing, and which caused my 4 yr old child to get a foot stuck. I started to drive away ... and realized that even though they had promised the ipod cable was hooked up, it was missing. Drove back. 30 minutes later I had the cable - apparently it was lost in the Indiana Jones warehouse and it took 3 staffers a half hour to find a single cable. The incompetence and rudeness were staggering. But thats nothing. I took it to a body shop 2 weeks ago for a small scratch that someone made in a parking lot. Luckily the person who bumped me paid for it. While I was there, the body shop guy took a panel off and showed me lots and lots of damage from at least one previous accident - bent flanges and mounts under a rear light, frame damage, broken clips that were to hold on the bumper, and some very messy repairs. None of this had been disclosed by the dealer at the time of sale. So make your own decision: if youre alright with this kind of treatment, feel free to buy a car from Hanlees Nissan. I should have stuck with Volkswagen - I would have paid more for a similar car, but at least Id have amazing service. At any VW dealership - especially Niello, which I bought my previous car from - all of these things would have been delivered to my house the day after the sale if they hadnt been available at the time I drove off. And theyd never NOT gas up the car. Buyer beware!
JO
Jordan Conlon
Ive been to a lot of car dealerships around the Sacramento area, only to find a bunch of salesmen eager to try to make a deal with me and make me their customer. I went out to Hanlees to check out their new Nissans and was impressed with the 2013 models. Karl and Anthony La helped me out, let me test drive a 2012, informing me that my credit would probably only allow me to finance a pre-owned 2012. I left with a very positive experience that day, planning to come back the next day to talk about finalizing a deal on a 2012. Karl was going to pick me up from my work all the way in Downtown Sacramento because I didnt own a car at the time. He was there after I got off, stopped by my bank for me to run in, and halfway through the drive back to Davis, he tells me he should have let me drive because that 2013 we were driving in was the car I drive everyday now. My face lit up with a huge smile and I was super excited and surprised that they could make this happen for me. This is the place everybody needs to come if you are in the market for a car. Best customer service experience I have had in my life. Anthony checked back up on me a few times after my purchase and made sure everything was going ok with the car, and with my life in general. He made me feel like more of a friend than just a customer paying Nissan my money. I am very happy with my 2013 NIssan Altima and I would recommend Hanlees Davis Nissan to anybody in the market for a new or used car, these are some great guys, in a class of their own honestly.
VL
Vlad Perebikovskiy
This is my second time buying a new car from a dealer. The first time I had a pretty crappy experience (Sacramento Infiniti), I had not so great credit and my percent was at 5.8%. I still ended up buying the vehicle since I needed one and didn’t have time to search elsewhere, but was debating whether I should go through the dealer again. Due to the growing of my family, I needed a bigger vehicle. I’ve been to multiple dealerships in Sacramento and I did not find one that would work with me on getting the car I want for the price I can afford. I’ve heard about Hanlees in Davis and was skeptical at first, but decided to drive out there, and I’m glad that I did. My initial inquiry was done online (for a 2013 Nissan Pathfinder) and I received a call from Charles in about 2 minutes. We spoke briefly on the phone and I ended up driving out the same night. The whole ordeal took no more than a couple of hours. I did not get the run-around, since we were both clear on what I wanted and what they could provide. I had my trade in appraised and my docs were signed that same day. I did not feel rushed or intimidated in any way by any of the people that I came in direct contact with. I dealt with Charles, Sue, Anthony, and Caleb from finance. All of them were really patient with me and did accommodate my unusual requests. I highly recommend Hanlees Nissan in Davis, CA (and the above mentioned staff) – I feel that I received exceptional service as a customer, which is hard to come by at a dealership.