Hanlees Fremont Hyundai

Category:	Car Dealer
Address:	43690 Auto Mall Cir, Fremont, CA 94538, USA
Phone:	+1 510-789-0800
Site:	hanleesfremonthyundai.com
Rating:	3.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 48

Reviews 4

Kayla Laurin

This was the worst car buying experience ever. We just bought a brand new Plug-In Hybrid Sonata from Hanless Fremont Hyundai. This is the third brand new car I have purchased in my life and it was hands down the single worst car buying experience of my life. We had to return to the dealership 6 times before we actually walked away with the car we wanted (after 2 false deliveries). During the process I was also physically assaulted by one of the sales representatives. I will never return to this dealership and it may have ruined any chance of me ever purchasing another Hyundai in the future since my experience was so poor. Throughout the process I felt like I was not respected for my time or my intelligence. I was not treated as a valued customer whom they hoped to do business with in the future, but rather as a one-time visitor with whom they needed to put in no effort. I left this dealership feeling disrespected, pissed off and completely unsatisfied with the car purchasing process. I will never return to this dealership for anything. Number of trips to the dealership: 6 Number of miles driven to buy a car from the same dealership: 137 miles, plus an additional 14 that they drove to deliver the car to deliver the car. 5/29 – home to dealership 14 5/29 – DJ to dealership 23 5/29 – Dealership to home: 14 5/29 – Home to dealership 14 5/29 – Dealership to Home: 14 5/30 – Home to dealership: 14 5/30 – Dealership to Home: 14 5/31 – Home to dealership: 14 5/31 – Dealership to restaurant: 1 5/31 – Restaurant to Dealership: 1 5/31 – Dealership to home: 14 Miles between the dealership and our home: 14 Days spent at the dealership: 3 Hours spent at the dealership: 8 hours and 45 minutes (approximately) Number of people interacted with at dealership: 6 Number of moderately competent people: 1 Number of people able to follow through on promises: 1 Number of times we completed a loan contract: 3 Number of times we completed registration paperwork: 2 Number of cars purchased: 2 Number of cars returned: 1 Number of cars we actually wanted: 1 Number of times handed the keys: 3 Number of times they delivered an incorrectly appointed car: 2 Number of times we discussed hiring a lawyer: 3 Number of times we were promised that our car would be ready and it wasn’t: 4 Hours of work lost: 8.5 Approximate lost wages due to this issue: $287 Number of times we had to change our plans during this process: 8

A Private User

I had 3 KEY elements that helped me decide where to buy my new car: (1) Price, (2) Customer Service (3) Knowledge. I was well prepared to buy a car; however, I encountered terrible customer service in the Sacramento and surrounding areas. After weeks of looking and broadening my search I came across Magnussen’s of Fremont. Through email, phone calls and in person, everyone we were in contact with at Magnussen’s, especially our sales-person John Kolander, demonstrated an eagerness to earn our business. They were charming, prompt, courteous, knowledgeable, personable, and displayed good attention to detail. John gave me the lowest price (out the door) that I had heard of, and he was willing to email me all the details in writing so there wouldn’t be any surprises when we arrived. I was so pleased with the price of the car and their fantastic customer service that I made a deal over the phone and drove 2 hours to Fremont to pick it up. When I arrived, there were no surprises, everything was explained with great detail and even the most painful part, the paperwork, was pleasant. The loan finance manager, Phil, was very friendly and grateful for our business; he thanked me many times for the business and confirmed all of the details of the pre-agreed online deal. Before I drove away, John methodically explained every feature of the car, and systematically walked me through every detail, from the engine, to the interior, to the trunk, even pairing my cell phone with the car’s Bluetooth, Exceptional customer service overall! John Kolander provided what I couldn’t find from 15 other Northern CA dealers (1) Best Price (2) Extraordinary Customer Service (3) Knowledge of the product. I was probably the most skeptical customer and I turned into the most delighted one because I felt respected, appreciated and well taken care. My car is beautiful from the inside and out. I really did get the best price and the best service from Magnussen’s of Fremont. They earned my trust and my business and I would highly recommend them to my friends and family.

A Private User

My experience here was really fantastic. It could have been the best car buying experience I have had. I worked with Jose and he was not pushy at all and had a very consultative selling style, which I appreciate. Me and my husband went down to the dealership for the first time a week ago to look at the Genesis Coupe and the new Veloster. We told Jose right off the bat that we werent purchasing that day and that we had to sell our Scion tC first. He didnt even blink an eye and still treated us with respect when other sales guys may just ignore us. I really loved both cars and at the time, we decided we liked the Genesis Coupe the best. We shook hands with Jose and told him we would be back when we sold the Scion. And sure enough, a week later we had sold it. During that time we didnt get any pushy calls from Jose, which was really great so we decided to go back and give him our business. Jose really worked with us to get the Genisis Coupe in our price range and really offered us a great deal. In the end, we decided on the Veloster since that fit our needs a bit more. He was totally cool with the change and wasnt pushy at all to get us info the more expensive coupe. Jose and the finance manager were very pleasant throughout the process and we were told to pop back in this week to pick up a free ipad cable to hook into the car. All-in-all I found my experience really pleasant. Jose and his team were not pushy at all and very respectful of our wishes and needs. I highly recommend this dealership.

Anna Azhniuk

PEOPLE DO NOT GO THERE!!! Save your time and never ever go to this dealership! This is the worst dealership I have ever visited! The service is unbelievable bad! That is not strange because even their sales manager Henry To ho is:"Assisting customers at Hanlees Fremont Hyundai since April 2014" doesnt know how to work with clients! It is normal for him to hang up on the phone conversation with client and after call back say: "We talked for 20 min, that is a lot..." after what hang up again! 20 min is too much for the client in this dealership! It doesnt matter how much time client spent! I was 4 times in the dealership, called for 3 weeks leaving my phone number asking Daniel To to call back! And NOTHING! But 20 min for manager Henry To on Monday morning is too much for Hanlees Fremont Hyundai! Unbelievable but manager told me to call Hyundai, not only strange because I am already talking with Hyundai employee, but also because when I ask for the phone number they cant give it to me and tell me to Google it! And again he is: "Assisting customers at Hanlees Fremont Hyundai since April 2014". My friends got an excellent service and help in other Hyundai dealership, unfortunately I got a bad luck to visit this place, please do not repeat my mistake!