Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	901 S Coast Dr h, Costa Mesa, CA 92626, USA
Phone:	+1 714-549-2137
Site:	stores.jared.com
Rating:	4.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 5

Reviews 6

Diana Chang

Theres nothing wrong with Jared. This review is specifically for this store location. My fiancé had bought me an engagement ring from the Cerritos location and they were wonderful. Our initial experience prompted us to return to Jared to get our wedding bands. However we ended up going into this Costa Mesa location instead since they had more variety of alternative metals. We first worked with MARK. Hes great. We found a ring for my fiancé but since it was the first place we wanted to shop around. After looking, we wanted to go back to Jared to order his size. Unfortunately MARK wasnt working when we returned. So MARIA assisted us. MARIA started off fine showing us the alternative metal selection trying to find the original ring my fiancé wanted which we did find. We asked to order it in his ring size. During this process, I looked at possible wedding bands that would go with my engagement ring. I didnt find find anything that went well with my ring though so I asked her if she could check if my ring came with a matching wedding band since I bought it at Jared. This is when it hits the fan. I didnt realize but this is where her track of mind changed from concentrating on my fiancés titanium wedding band for my platinum wedding band. She told us that she would have to get back to us about my ring after speaking to corporate about pricing and if a matching set is available. So we left the store thinking my fiancés ring had been ordered to size and that she would call me back regarding my wedding band. I was wrong. My fiancé received a call about a week later from MARIA stating they were able to make a matching platinum ring for me. She said nothing about my fiancés ring. We waited another week but no calls were returned regarding my fiancés ring. Today we went back and spoke to a different salesperson because quite frankly we were disappointed with MARIA. Basically my fiancés ring was not ordered and to make matters worse the ring was gone at the store and online so we were back to the beginning of the searching period!!!!!!! The cherry on top was that the Asian guy that helped us the third time didnt empathize with us one bit for the fact that MARIA failed to even make a note on our account the ring that my fiancé asked her to make an order for. Yes, Im going to make an assumption here but MARIA didnt treat every transaction to be important. Rather she put dollar signs on each transaction and since my fiancés ring is only $100 she focused more on mine which would be in the $1000s. SO FRUSTRATED DURING WHAT IS SUPPOSED TO BE THE BEST TIME OF OUR LIVES!!!!

Andrew Darud

They had amazing customer service and wide selection of engagement rings. They took great care of me from the time I walked in the door to my fiance and I getting it re-sized. Huge thanks to Paul and Carole for the tremendous help!! They made the whole process very easy and genuinely cared about making it perfect for both of us. Couldnt have imagined a better experience.

Cristina Jacinto

Heather did an amazing job, helping my husband and I customize my wedding band! Great customer service every time we went into the location not only from Heather, but the whole staff!!

Stuart EMMONS

Outstanding customer service! After todays experience, this is now my go-to jewelry store! Great floor service, and expert on-site jewelers - they saved the day for me!

Fernando Ortega Espinoza

Kool

Raph Tavera

Great customer service