Carson Honda

Reviews 3

EN

Enzo 28

I came back to the dealership because I try to be a loyal customer. I purchased a vehicle in 2012 with an extended warranty for Lo-Jack. Unfortunately the car got stolen. But since it was under the warranty, I had to file a claim. Let me tell you, If youre not persistent and pro-active in claims, then you will lose. First of all, When I called Lo-Jack, someone there told me that The dealership has to file the claim (I wasnt able to get the name, but it is supposed to be on a recorded line right?) Secondly, Tracy was nice enough to help me out initiate the claims, but then, there was no answer from Lo-Jack regarding my claim after 2weeks or more. So, I decided to call Lo-Jack myself. Then, they said that I should have started the claims. (Tracy was mentioning that to me to because she never heard such a thing that they have to start the claims process). When I contacted Lo-Jack, they gave me the number for SAFE-GUARD. This is where it becomes ridiculous. Lo-Jack sent them copies of the documents I emailed and faxed. I spoke with their reps (I have the names and dates of the conversations) they in turn gave me the. email and fax number where to send the documents, which I did, MULTIPLE TIMES (I have the transmital reports by the way). Everytime I checked with SafeGuard, they always ask me for the same documents and I would tell them the same thing over and over again that I sent the documents already. Today, I spoke with Fosa since I got an email from SafeGuard that they got some of the documents. Unfortunately, the credit of $2500 should have been applied when I purchased the new Vehicle and I told her that there was no credit applied. She mentioned that thats how it works -- How am I supposed to know that now right?! Since I have been tossed around multiple times. Let me go back to the day I purchased the new vehicle, I mentioned to the Finance officer, Ozzie, that I have a pending claim with Lo-Jack - he even pulled out the paper if I were eligible for the claim, But since it was past 100k with mileage, It wasnt applicable anymore. But I made him aware of the extension of 5000 something and that I requested for a copy of the contract for Lo-Jack and the extended warranty. Another individual gave me a copy of the blank Lo-Jack warranty that was signed by I dont know who since it was just a signature and I sent that to SafeGuard. As a consumer, I will not recommend products from Safeguard for their warranties. I will not stop until theres a clear answer for the mishandling and miscommunication that the car dealership and SafeGuard Has. It is NOT FAIR for consumers to be treated like this. We have already been violated and this is how they treat you -- adding insult to injury. The sales industry hasnt changed at all. Theyre just after sales and the fake pleasantries that these companies will forever linger. That is a disgrace.

JA

Janay E

I am the proud owner of 2 Honda Vehicles including my 2007 Honda Accord & my 2007 Honda Odyssey Van. My fiancé and I also just purchased two 2006 Acura TSX for our eldest daughters to use for College and Work. My daughter is 19 and his is 18. We also Lease two other Acuras that we use for work. I had tried Scott Robinson and although service wasnt bad, the pricing was really outrageous. I started taking my Accord to Carson Honda due to high prices at Scott Robinson about 3 years ago (My Accord now belongs to my 2nd oldest daughter). I then switched my Honda Odyssey vehicle to be serviced at Carson as well. Service is really outstanding + the rates are really reasonable and it makes it affordable for us to keep up the maintenance on all our vehicles + the vehicles for our children. We just purchased two used TSXs this year. I had not had an Acura before, so I took it to the Acura Dealership thinking that was best. BOY was I seriously mistaken. I went to the Acura Dealership in Torrance I waited over 4 hours + I had an appointment for the used vehicle to be inspected before I hand it over to my daughter. I knew I would need Fluid flushes (Transmission, Brake & Power) then I found out I also had to replace the Struts & Bushings. Luckily my Fiancé got the parts cheaper from his work (HPD in Valencia) but Acura in Torrance wanted to charge me $1200 for the labor alone Plus $180 for each of the fluid flushes (TL $1740 in labor NOT INCLUDING PARTS). I was so very disappointed. The Acura dealership also didnt catch the broken Motor & Transmission mounts & the arm where bushings or struts are located was out of the socket and the screw was rattling away. The Honda technician was shocked when I told him that Acura had done the alignment and didnt catch it. Keep in mind I was giving this car to my daughter and I told Acura that I wanted the vehicle in the safest condition. I am really so disappointed in their service. Carson Honda saved the day though and their service and pricing was so reasonable, I ended up paying $930 that was labor + the Fluid Flushes & re-alignment. Yes it was still a lot of money but it seemed so much more reasonable that what Acura wanted to charge, so although I wasnt happy about having to spend the money, it was really well worth the investment. The car drove so much better when I left, I was really pleased. I felt really confident that my daughter has a beautiful reliable & safe car for college and work that will last her many years more. I still have some work that needs to be done and I will be taking it back to Carson Honda!!! The have both my Honda and my Acura business from now on!! Great Job guys & thanks.

A

A Private User

i had a positive experience in the service department. my tire on my brand new 2011 crv was low and had a slow leak and i had been putting it off taking it in. i didnt know where to take it and hated the idea of spending $30 to fix a leaky tire for a car that was 3 weeks old. or worse, spending $200 to have to replace the tire. i called a few places during a two week period to see what it would cost and how long it would take but i kept pushing it off because i didnt want to deal with it. plus i didnt want to have to sit somewhere and wait 2 hours. anyway finally last saturday i decided to get it over with and called carson honda and spoke with byron, he told me to come in and they would fix the tire for $17. he pointed out that if the damage was in the side wall and they couldnt repair it, then i would need to replace the tire. i expressed frustration about it and asked the prices. he told me the prices and reminded me it likely would just need a repair. i took it in and dropped it off and byron was friendly and professional while i was there. he had the shuttle driver, a kind young man named Sean, take me over to the nearby mall, the panera/old navy/sears/target/ikea mall, and i shopped around for an hour. then they called me and said it was done, that it had just needed a repair. so sean came back and picked me up from target and when i went back to pick up the car and pay at the cashier for the repair, they said it was no charge! i was really impressed. it was a simple gesture, worth $20 to them, but to me it felt like they were decent and honest and as a result i would definitely bring my business to them again. i can see from other reviews that people have had a bad experiences with the sales dept, thats understandable, no one likes buying a new car to be honest, its always stressful because you feel like youre getting screwed. but thats what happens when youre spending $30,000, you cant really ever feel good about it, right? so i cant comment on the sales dept because i didnt buy my car here but i really appreciated the service dept and the care and professionalism they had and i would recommend the service dept. it was extra nice that they were willing to shuttle me to the mall and back. thank you carson honda service dept, thank you byron and sean.