Jared The Galleria of Jewelry

Reviews 3

ME

Melissa Godar

My fiancé proposed on December 10, 2016 with a halo ring containing our birthstones that he designed with Donald. An hour into our engagement, my sister noticed a peridot was missing from the halo. We brought the ring to the store to get the stone replaced. The repaired ring was back on my finger within several days. A couple weeks later, I noticed that two stones were missing. I brought in the ring again to get the stones replaced. This time the person I interacted with said that the jeweler would tighten all of the prongs on the halo to prevent this from happening again. Not more than two weeks after I received my repaired ring, I had three stones missing. I called Donald to ask for a permanent solution. He told me that I could replace the birthstones with sapphires. I told him I needed to sleep on the decision because the birthstones were intentionally chosen by my fiancé. Donald wasnt working for another week, but he would inform his supervisor, Alex, of the situation so that he could handle the issue in the meantime. I called Alex a few days later to inquire about replacing the birthstones with sapphires. Alex said that the purple sapphires could resemble the amethyst, but I could not get a sapphire that resembled the light green of peridot. Alex said Donald briefly mentioned my situation, but nothing about the color of sapphires that I needed. He told me we should wait until Donald came back to work and that they would call me. His tone of voice and lack of willingness to try to help was disappointing. A week after Donald was supposed to have returned to work, I still hadn’t received any follow up from him or Alex. I went into the store. Donald asked me if everything was fixed – demonstrating that neither he nor Alex had further discussed my issue after my last phone conversation. Donald asked if I wanted to go with the sapphires; I told him that Alex said it wasn’t possible to get light green sapphires. Donald said he wasn’t sure why Alex told me that because to his own knowledge, it was possible. I expressed that I was upset with the lack of concern from the staff and that I wanted my ring fixed permanently with the design that my fiancé chose. If either Donald or the jeweler knew that the birthstones were going to be an issue then they should have expressed that in the design stage before selling my fiancé the ring. Donald told me that he was doing everything he could to fix the issue, which I believe was false given that he was unaware that the issue hadn’t been fixed and did not follow up with me at all. I met with Donald and the jeweler on Saturday, February 4th. They told me that they could take the stones out of my ring and re-tip the prongs in the halo. I told them that if that was going to fix the problem, then go ahead. It makes me wonder why the ring wasn’t made with more substantial prongs in the first place. Donald wrote down my phone number and told me that they would call me when it was finished, which should be around 4 days. Then he said, “I have no idea what your name is”. He said he is bad with names, but it was insulting given the number of times my fiancé and I have interacted with him. On Friday, February 10th I called in the afternoon to check on my ring, and Jim told me that it was ready for pickup. I’m not sure when the ring was finished, but again disappointed assuming that no one chose to follow up with me to let me know it was ready. I went to pick up the ring. A staff person (a man with dark hair and glasses) was looking at his cell phone when he greeted me. I told him I was picking up my ring, and he walked to get it for me, holding and looking at his cell phone the whole time. He got my ring and made no conversation while I inspected the new tips and stones. I said “thank you” and left; he was still holding and looking at his cell phone. I inspected the ring further when I got to my car and noticed some scratches near the top of the band that were not previously there, but I didn’t want to go back and have to leave my ring for the fourth time.

MA

Matt Carlson

I hope to pass on my experience to help anyone who is as naive as I was when taking my business to this store. I purchased my wifes engagement ring at this store, The staff was a little arrogant and treated me like a lower class citizen on this occasion but I was thought it was to be expected from a big jewelry store, brushing it off I made the purchase. I chose to give them a second chance. My wifes heirloom ring from three prior generations needed repair as the band broke. The ring is a yellow gold band with diamonds around an opal at the center. This ring means a lot to my wife since it belonged to her great grandmother and it has survived 3 lifetimes. She is now the fourth person entrusted with it. We took it in and the attitudes were all the same. After explaining the history and sentimental value to the staff member there was a response kind of like why are we telling them this? We gave them the ring and a while later they came back with the ring and an inspection card with detailed description of the ring and the stones with detailed notes of any areas of notice. We went over the information with the staff member and agreed to the recommended repairs. After we got the finished product we noticed two large impressions on either side of the opal, clearly where they held the ring while making the repairs. Instantly we were attacked by the staff on our mistake for bringing it up, even the jeweler came out to embarrass us. Even when we pulled out the inspection card they said it must have accidentally left out by the inspector (who was very detailed in the description). We were given little customer service more like feeling like we the customer were being insubordinate to our lord the jeweler and needed a thrashing. We paid and left without any resolution only the knowledge never to return or do business with anyone who would treat us like that again. That has served us VERY well by the way.

CA

Cassandra Allison marie Poincelot

Horrible customer service. I am in my twenties and I guess the younger you are the less respect you receive. I have several pieces of jewelry that have been purchased from Jared and walking into the store, I expected the same amount of expertise and service that I have received from other Jareds. The last time I was in there, along with all the other times, I felt like an inconvenience to them and like they just wanted to get rid of me; the people in the watch department specifically. The last time I went, I waited for about 15 minutes until I was even spoken to, by anybody, and when I was helped, the person was obviously annoyed that he had to be taken away from his conversation by me just standing there patiently. I have been in a few times to get my watch cleaned and inspected to make sure that everything was working okay so this time, the clasp wasnt working correctly, and I wanted to get it cleaned and fixed. After another 15 minutes, since he decided to go and finish his random conversation that had nothing to do with jewelry, he came back and told me that I would have to spend $400 and that my watch would be gone for 6 weeks. I left very disgruntled and while driving away I noticed that my watch had only been "cleaned" with hot steam and there was still gunk all over it. I went to the Jared on Broadway and they were amazing. They explained that the clasp was user error which put me at ease and also cleaned my watch beautifully with a good old tooth brush and soap and water. They also informed me that since my watch has gold plating, that steaming it would damage the watch. Which is exactly what this Jared did all three times Ive gotten it cleaned there. Very rude employees who obviously are not knowledgeable in what they are doing. Do not go here! Drive the extra distance to the Jared on Broadway!