Zales - The Diamond Store

Reviews 6

EV

Evonne Ayala

I regret taking my wedding ring here to get the band resized. Not only did it take two weeks longer than the "promise" date for pickup, but the jewel was also damaged. I was out of country for a business trip so I did not get to properly look at the ring until long after my husband had picked it up. We went back to see if anything could be done, but were instead met with "professional" accusations. Admittedly, I was (and still am) upset about my wedding ring being damaged AND the lie of being "promised" to be able to pick up my ring before I had to leave the country. We talked to a guy in a suit and I had told him that I wasnt sure what kind of jewel it was - I was only sure that the ring was white gold. He then proceeded to tell us it is "definitely not a diamond," something we never implied/said in the first place. We had the reciept in hand which indicated the existing damage which was only three small surface scratches along with the estimated monetary value of the ring. He glanced at the reciept as I told him that the damage was not there when we brought it in and there is now a crack inside the jewel. He then told us that we "cant be certain its a crack," to which I replied that the damage was still there and that it was obviously "damaged". He then told us "not to say that you guys did damage it after you picked it up..." I grabbed my ring back because I knew we werent going anywhere with it and at this point he was calmly accusing us of damaging it since we (my husband) signed for it when we picked it up. I am extremely upset and regret taking my wedding ring here to be resized. It was not an expensive ring, but it holds a great sentimental value and now the ring fits but is damaged. To add insult to injury, we were practically accused of damaging it ourselves. I understand that the jewelry gets sent off-site for work, but I was upset and left the store feeling angry and offended.

---

TA

Tara Gruner

My husband bought a beautiful ring from here. Unfortunately one of their employees hacked logged in the system illegally and gave information about my husband, the ring, and where I lived to my ex husband. I dont trust this jewelry store at all. They dont protect their clients information

---

JO

John Demirjian

We had a pleasant and professional experience at the jewelry store. We had to have a ring resized and were given good service and a target date as to when the ring would be ready.

---

MU

Muriel Bagg

Bad customer service! Cannot answer questions after waiting for a long time! Dont answer phone either! Go somewhere else!

---

LO

Lorrie Hedman

So they need to learn how to greet customers smile and be a little more professional

---

HE

Henry Mindrup

I think I saw a RAT

---

---