Ace Hardware & Rental

Category:	Hardware Store
Address:	4825 Warner Rd #16, Phoenix, AZ 85044, USA
Phone:	+1 480-496-0058
Site:	acehardware.com
Rating:	4.1
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–6PM 8AM–5PM

Location

Photos 28

Reviews 18

Rose Grace

Came in about 20 minutes before closing time. I was running because of moving out of a Gilbert condo to an Ahwatukee house, and I needed spackle and a key made for the maid service clean out, and I needed them fast and I needed them that night. I interacted with at least 4 people who were staff - 1 directed me to where the keys were made, 1 made my key, 1 took my money and the 4th one directed us all out the door. Not overly friendly. In fact somewhat brusque and/or distracted. The first took me to the key place and just left me. I stood there for several minutes wondering what to do -- should i go back and ask her who worked there? There was a gentleman stacking things behind the area who ignored me and finally I asked him if there was anyone working the key area. He said he could make my key for me, so he did, then I went and paid. It then finally about 5 minute til close and the staff who directed me and another lady were giving everyone unfriendly looks and reminding us all to leave. I wouldve been able to leave faster if yall had given me customer service when I walked in. They were all trying to get out of there and seemed like they didnt want to help me. It was a bad first impression in a new neighborhood... they might be good most days but it didnt make me want to come back -- it made me want to go to Lowes or Home Depot even though Im a local hardware store fan usually....

Pat Kilgore

I purchased a lawn mower from Ace Hardware on Warner/48th St PHX. I went to return the item 21 days after my initial purchase. The mower was cheap & I didnt expect much other than to cut my grass & suck the debris up once cut as a mower should. This one didnt do what I had expected. So I went to return it. I had my receipt that had a 30 day return policy printed right on it. I spoke w/ several unprofessional countertop employees until I got to the manager. He took it out to examine on a small patch of grass in front of the store & it did exactly what I described. He said there is nothing he can do for me. He told me to contact the manufacturer & loaded me up. Not even a "Im sorry for your troubles" or anything close. Not his problem.. I will never set foot in this Ace again or any other if this is their policy. Lesson learned... hopefully for you as well.

Alhely D

I had been a few times to this location or sent my employees just for the location convenience. this location is locally known for NOT being open early or late enough. When I send my employees to buy something with the company credit card they are constantly turned back or refused service because they have no ID that matches the COMPANY credit card.. And if they do they are questioned like criminals about how they can prove they work for our franchise. Even if they want to buy a single screw. Ace Hardware should definitely take the franchise off the hands of these people. They do not care for their customers and are only out for themselves. I do NOT recommend this place to anyone. Never sending my employees or going myself back to this place.

Mike

I love Ace, always the place to go when you need small hard to find hardware pieces. Usually the helpful friendly staff will guide you to the correct aisle to find exactly what you need. Unfortunately the staff here is hit or miss, some very helpful and pleasant to be around, while others seem to be inconvenienced by your presence. Careful on the hardware aisle, some of the employees take meticulously matching up screws for critical components as stealing only to be proved wrong. Prices are higher than big box stores, but usually the service makes it worth the while, just depends on how the employees are feeling that day. Also the store has moved from the NW corner to the SE, its not permanently closed.

Alex Lever

Worst customer service expirence by female manager and employees at ace. Called me liar for a mistake that one of their employees said to me about an additional charge being free. Manager argued with me and told me that was B.S ( very unprofessional ) with what her employee said to me. Poor management skills by manager to not make sure each employee knows the companys policies and procedures so that wrong information is not told to a paying customer. Instead of fixing the problem that her employee told me she argued with me.

Garrett Gilbertson

I go in all the time for pretty much every little project I work on. The difference in going here vs a Home Depot or Lowes is astronomical. Great team of employees that are always there to help and help figure out what is needed. I really appreciate having this hardware store and its team of employees in the community!

Tim Askelson

The prices may be a little higher than the big box stores but they have excellent customer service unlike the latter. Usually two or more employees offer to help you find anything you may be looking for and they seem to be happy to be there!

L Moeller

I went to the Ace Hardware at Baseline and 24th street until it closed. I like this Ace because staff always helpful and finds the stuff I need. I also like the sales and doing business with locally owned stores.

Kathy Woolley

They are always friendly, helpful and easier to shop than one of the bigger competitor stores. I receive coupons from them.. prices are good, fast in and out shopping, I leave with a smile on my face.

Brian Colby

Didnt have what I needed (looks like no one will) but went the extra mile and beyond to recommend solutions. Highly recommend this store.

Jared Ross

Helpful, knowledgeable, and friendly staff. I feel like theres always someone working with some experience for what Im trying to do.

Phoenix TFD

Attention to customer is high once you walk in ! Attention to customer needs work once you get into the aisles.

richard pellino

Awesome service I was looking for some hard to find parts. The staff was very helpful.

kevin uehara

I like supporting the local business in the area i hope the new location is better.

A Private User

Sharp staff able to find obscure fittings fast. Has what HD & Lowes dont carry.