Category: | Tire Shop |
Address: | 5125 W Baseline Rd, Laveen Village, AZ 85339, USA |
Phone: | +1 602-308-6617 |
Site: | discounttire.com |
Rating: | 4.6 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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erik3423
Very friendly place and was in and out in less than hour for a full tire change. They dont try to upsell you or push their other services down your throat like at other places. They know their stuff and wont try to bs you out of your money. I went in there knowing that only two of my tires had to be immediately replaced with the other two with just enough tread on them to be safe. The person helping me came to the same conclusion without me saying anything he then gave me 3 options of tires and let me look at the screen with him while he searched for tires that matched my vehicle. The service was so good that I just went ahead and replaced all four of them just to save myself the trip back, which I will be coming back from now and for any tire trouble. This is the way a business should be running I only wish more could follow their example. Keep up to good work.
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maureen gil
Fast, efficient and friendly. I stopped in between appointments to get my tires rotated and the air checked (overdue). Looking up at the clock I realized I had less than 50 minutes to get to the next appointment so left the building. The young man ran out after me asking if he could help. I explained that it was just timing and he assured me that he could have me aback on the road in time to make my appointment. Less than 30 minutes later my car was rotated and filled with air and good to go as promised.- leaving me over 20 minutes to spare. I was watching them through the window as they serviced 4 of us at the same time. They were incredibly time efficient working as a smoothly coordinated team. Thumbs up for over and above customer service AND for working so well together to get us all out of there in minimal time.
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oscar chavez
It would have been easy to take my money on a set of new tires, but Chris took the time to perform a thorough inspection (as advertised) and informed me that there was no need to buy a whole new set, as they were still in very good condition, with several thousand miles remaining. Also, the damaged tire was covered by warranty, and would be replaced free of charge. Ill adamit, I am no expert when it comes to vehicles, and would have gone with whatever Chris suggested. I was pleased to find that his main focus was to save me money. Chris provided top notch service, and took the time to look into all the facts before diagnosing the problem. I will definitely be coming to this location again! I should mention that all of the staff were pleasant and helpful. I was in and out within 20 minutes. Thank You Laveen Team!
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Unikka McCoy
Everyone that works there is friendly and they know what they are talking about. No sales pitch no demanding of products you dont need. If you need tires this is the place to bring your vehicle. Also they answer the phone and answer all your questions. Ive called around to multiple tire shops and had to leave messages or the person gets on the phone with a not so friendly attitude. Not Discount Tire Store of Laveen. Good job guys you are showing that Laveen has what it takes to run stores properly and professionally.
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Marc Martin
I recently went to this discount tire location, there was a problem with my rims and Jason the store manager WAS AWESOME! He took excellent care of me, my car and did everything he said he would! Jason is a man of his word and I sincerely appreciate that. This location gets "Two thumbs up" from me. I will only go to this diacount tire for any of my future tire or Wheel needs. Again, excellent customer service, honest and worked with me... A+ all the way! Thanks guys, Best Regards, Marcel
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Julie Carlson
They did a great job on my car. My tire pressure sensor had been lit for a couple of weeks and two other mechanics just kept putting more air in the tires, unable to figure out why it kept leaking. The tech at Discount Tire was the first person to suggest removing the tires and submerging them to find any leaks. They got me in after a short wait, tested all four tires, and explained the problem to me in a clear manner. And all that was for free! Great customer service!
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Jose Mojica
Was in and out, in twenty minutes flat. They replace my requested tire and sensor for rim. I happens to go right when there was no wait time. I appreciate the quick service and had a few chuckles and shocks regarding the previous nails, golf tees, and even a brake pad being stuck in a tire causing a flat from previous repairs that this shop has come across. I would like to give five stars for the service, associates, the shop and quickness. Recommended.
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Charles Garner
I was skeptical at first because of the pricing. That all changed with the lifetime warranty and customer service. Especially when I was told That I might need to change three tires instead of just two. But the associate Juan new that I really didnt have the money for an additional tire so he let me borrow a used tire until I come back in two weeks. Thats customer service and thats how you keep customers coming back. Thank you Juan.
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James Keith-Collins
Clean, well staffed, great teamwork in the bays which expidited getting customers in & out in shorter time than other sites i have visited. Displays of wheels minimal, a few tires on display, but lobby uncluttered and racks in service area looked well stocked. Best Discount i have been to in Phoenix area.
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Fernando Mendoza Jr. Junior Mendoza
Absolutely THE BEST customer service in town! We were attended by Juan and he was the most polite person and attended to our needs with a smile. I highly recommend their warranties as they honor it with a smile and well with it for us customers.
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Chad Payne
Average service for a discount tire. I had better luck at the discount tire further east on baseline. I used to just go here for tire pressure checks but the staff has really gone down hill recently, so I dont even do that any more.
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Altenia A
These guys are always super, great bunch of business people. I purchased a few tires there and also had the tire pressure checked in the hot summer and was given water while waiting. Very sweet!
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Richard Romero
By their warranty can never fail I just Ben in to balance my tires. And I bought a $40 warranty and Ive used it three times already and youre always great about honoring them love this place
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Kimberly Bunz
Ive always received quality customer service from this location. I went in this morning and was taken care of within 30 mins. Amazing service and Ill continue to buy my tires there.
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Lori de la rosa
Outstanding service today with Tommy Assistant Manager. Ive been to several discount tires and they are all good but this one in Laveen is outstanding!! Thank you!
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Jesse Pavelka
izzy hooked it up ! drove down from Denver to visit family and needed new tires .... no BS , very nice staff , and quick ! would def shop here again
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rhales az
I went in to get my tires rotated and they did it for free even though I didnt purchase my tires there. Very fast service. Will definitely be back!
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Fred Walker
Paul did a great job of finding the right tire for my budget, he was very professional and Im definitely staying a Laveen Discount Tire customer.