Desert Eagle Coffee

Reviews 5

SA

Sam Clements

So my fuel for writing this review is not out of general pessimism and/or feeling disgruntled after having gone through two interviews. I ignorantly decided to apply here because I was in desperate need of work. It occurred to me in retrospect that I should have taken the general lack of communication from the owner and a multitude of other issues as a sign that I should look elsewhere. My key reasons for giving this place one star are as follows: 1. Lack of consistency in their product. You can order the same thing three separate times only to find it tastes differently each time. This is a big deal in any restaurant setting, make sure your employees are able to make the same drink/food so the customer knows what to expect. 2. Lack of communication and good customer service, and id like to clarify some people working here are great at providing exceptional customer service. However, for example, when I came in person to confirm the obvious, that I hadnt gotten the job, the "lead barista" was disappointingly rude. Her behavior came off as abrupt and harsh for no reason. Its definitely an issue when your "leader" is clearly fine with being a jerk to customers because she sets the example for the rest of the team. 3. The owner is understandably cheap, but in all the wrong places. Promote one of your several lead baristas to a management position so that someone who has the time and patience to deal with the hiring process can accurately take applications and make decisions for you. I say this because she owns multiple businesses and clearly doesnt have enough time to spend on hiring people. She would also prefer to hire inexperienced kids which have never had a job in their life over the opposite presumably because she doesnt want to have to pay anyone more than the minimum. Also, the lack of her response to a single google review (i bet shes never even checked her reviews) proves that she couldnt care less. In summation, anyone that reviews this place with a five star got lucky on their visit, and is probably most likely not a returning regular customer. Expect inconsistency, long waits, and if youre applying here Id suggest you look elsewhere unless of course one of the lead baristas has a crush on you, or you know someone that works here, in which case congratulations you probably got the job. I would go just about anywhere else for coffee if I were you, unless of course its late at night, and youre drunk.

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NI

Nicole H

I dont usually write reviews, but i felt like this place deserved one. Desert Eagle is literally a bootleg dutch bros. Yes, i can admit i am a fan of dutch bros but this place is so similar that its weird. (One good example: look at the dutch bros menu and the desert eagle menu. Its literally the same layout and drinks but with different names.) The workers seem so out of it and bored. Last night, i came by myself while i was at an event and i got a tea. I loved it. I came back again 20 minutes later with a few friends and ordered some more drinks. Our "barista" who was taking our order was clearly lost and out of it, because after she realized she zoned out while making our order she said "Wow. I feel so retarded right now. Can you please repeat what you just said?" Who allows that type of language in a work force? After she used that foul language around me and my friends, she gave the order to another barista since she couldnt keep up with us. After waiting for our drinks for more than 10 minutes, they gave us free muffins. After the free muffins, the owner came out to start telling us about how "they dont use preservatives like dutch bros" Ok, thats cool, but who are you to say crap about a company who clearly makes millions more than you? Talking crap about other companies is not going to make people want to come to your company at all. I hate how everyone working there acts so full of themselves. I dont want to come back after my experience.

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JO

Joshua Tucker

This will be my second time going here with my fiance. Who used to work At Dutch Brothers for 4 years. First experience was a negative one but due to that being when they first opened we decided to give them a second chance today.....and we will NEVER BE GOING BACK. First off, the menu is a copy of Dutch Brothers, just different named drinks. We sat in front of the Order Here sign as the sliding glass door was open. The girl working the expresso shot machine made direct eye contact with us 2 times and not once were we greeted with a high, hello, or smile. SECONDLY, The Asian girl that came out to take our order never said Hi or anything. Her words EXACTLY were "what would you like to order". LAST, the guy who came out to whipe off the tables, had to stop right in front of us to check his phone and text someone before going back inside....and again not even a smile from him. OVERALL, EVERY SINGLE EMPLOYEE needs some basic human interaction skills, learn customer service and dont act like your customers are a bother. We will never ever be going back and I will be informing everyone I know of the 2 times this place provided a complete lack of service. The coffee lastly is nothing even comparable to Dutch Brothers. We will be driving out of our way to receive Amazing customer service from your better competition. These guys wont be in business long. If I could give negative stars I would.

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MA

Matt Moore

I actually was trying to get a job there ( they have a huge NOW HIRING sign). I went to get an application and one of the employees took about ten minutes to finally bring me a paper with a poorly written number on it explaining they were out of applications. I call the number and was asked to email my resume to a particular inbox. After days without a call I finally called back and was asked if I had coffee experience. I said no but I have a background in customer service. She sounded so exited and said to be at the shop at a particular time to meet the shift manager. he did not show up ( I waited 45 minutes). I left my phone number and went home. He called at night which is unprofessional and, among telling me that because I didnt have coffee experience I couldnt have the job, he had spent months learning that trade and still wasnt good at it (wow, just wow). Then he prided himself of "stealing the Starbucks employees" and then recommended I work at Starbucks for a few months and come back to him so he doesnt have to spend the time training. The whole experience was very distasteful and unprofessional. You not only lost a customer but you lost an absolutely amazing business opportunity. I implore customers to take their business elsewhere until Desert Eagle Coffee can display some reputable business ethics.

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MA

Marissa Ortiz

I have only been there once & I can say that it was definitely one of the most awkward experiences Ive had. It was a staff full of young girls who were very sweet, but also seemed very frantic & confused. I dont even remember what I ordered, but it tasted like really thick chocolate milk, not a latte, so I dont know if it was made wrong but it took literally 25 minutes altogether from ordering to finally leaving with a drink because the staff panicked the entire time as they made the drink & ran around the entire tiny place looking for ingredients (you can see everything they do behind the huge glass door). I was the only car there. Also, one of the girls quietly walked up to my car dancing & asked me if I wanted a cookie... I felt obliged & took one, then she started dancing again in silence & it was so... Bizarre. I honestly felt bad that I even went because the girls acted so flustered by a customers presence lol, maybe they were nervous & I may try again in the future but Ill wait for the company to get settled in & hopefully give their staff more direction so they feel comfortable interacting with others.

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