Toys"R"Us
| Category: | Toy Store |
| Address: | 600 N Frederick Ave, Gaithersburg, MD 20877, USA |
| Phone: | +1 301-869-5510 |
| Site: | stores.toysrus.com |
| Rating: | 3.8 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 100
Reviews 34
MA
matthew montano
customer service is a joke. I bought a rc boat, during a 50% off sale ( all rc boats 50% off) on Saturday Aug. 20. when I got home and opened the package I quickly noticed that it was missing the pieces that held the body together. I also noticed that a sticker had been ripped off of the battery. upon further investigation I turned out the sticker from the battery was actually a piece of Velcro that was to keep the battery attached to the body of the boat. and finally the on off switch was rusty. since the closest toys r us is a 35-45 minute drive I decided to give it a shot, if at least it worked id be fine. but after charging the battery and hooking it up. nothing. I returned to the same toys r us, the NEXT afternoon Aug 21, 2016. The Customer service lady said (since I just wanted to exchange) just to go get another model off of the shelf. well the only had one more boat the same as the one I was returning. but... it too was missing parts, and had previously been returned (this time I checked in store.) so I choose a different rc boat thats non sale price was ten dollars cheaper than the boat originally purchased. so I returned to the customer service desk. after processing the return and scanning the new boat. she told me there was a balance of $7 and some change. but I thought, how? if the boat I purchased the night before was 50% off of $60.00, than how was there a balance of $7 and some change for a $50.00 boat with the same 50% DISCOUNT. Well Im told "Because the 50% OFF sale ended at midnight the night before, and the new sale was 25% off." I was told that they could not honor the same price i had gotten THE NIGHT BEFORE, and wouldnt be in this current situation if they had not RESTOCKED DEFECTIVE/PREVIOUSLY RETURNED MERCHANDISE. i asked to speak to a manager, so this manager told me the exact same thing. I tried to explain and make them understand that I was there The night before. and it was your defective material that brought me back. this is ridiculous. your customer service is a joke, and this is why business Like Amazon, are destroying companies like yours. by putting their customers first, and making great customer service mandatory. this was by far the worst experience I have ever had with a toy store. and most likely the last. oh and i didnt buy the boat, i had them give me all my money back, and i left.
DE
Demetries Oberc
Set up a baby registry in the store. It somehow did not get saved. waste of an hour. Someone got something similar to what we wanted from our registry but not what we wanted. Toys r us will not take it back with out a receipt. So now I have to go and rudely tell people I need to take stuff back and hope they have the receipt. Target or walmart would easily take it back, but not toys r us. I may be stuck with a crappy item I didnt want. Toys r us is struggling for many reasons. This is one. I will not be shopping here ever again.
MI
Michael Echeverria
I remember buying my first ever gaming console when I was in 1st grade here in 2004 or 2005. I also brought my Wii here on March 5, 2009 for $250.00 with Mario Party 8. And Donkey Kong Country Returns 3D in April 2016 for $21. and New Super Mario Bros. Wii for $29. on February 14, 2017. But for parents, theres a great selection of Thomas the Tank Engine toys; either Take-n-Play, Adventures, or Wooden Railway.
JI
Jim Spearson
Unlike most of the locations in the greater metro DC area, I was actually greeted as I walked into the store and asked if I needed any assistance. Great employees, but their stock/rotation of Star Wars Black Series has always been lacking, but that describes most of the T-r-U in the area. Their employees seem to care and it is a very easy location to get in and out of quickly.
BR
Brenden Garner
Its good for when I need diecast but since me being a collector of wwe,diecast, and funko I like my boxes or packages in good condition. I went there today and a few mustangs were ripped and I went to the funkos so 3 arrows I was looking for. The bad part the boxes were bent and ruined
TR
Trina Manders
Customer service was nice, good selection, fun to visit! Not one of the larger Toys R Us locations Ive been to, but we pretty much found what we needed. Looked a little sketchy from the outside but the inside was totally fine.
RE
Reshma Mehta
Good selection of kids bikes, and they assemble for $10 extra. A salesperson named Kim was very nice and gave us a 20% coupon to use when we realized that ours expired yesterday. Good experience!
GA
Garrett Hartman
Ive always had a soft spot for Toys"R"Us, I grew up a Toys"R"Us kid. Happy to still have brick and mortar toy stores. They have great deals often and will price match.
CH
CHRISTOPHER CHEN
I was the old kid that my wife had to pull through the store. I wanted to purchase Legos & Star Wars toys. Toys "R" Us had a great selection of Ride Ons.
AN
Andrew Hensel
Clean and nice, great selection. Workers couldnt have been nicer, made my 5 year old very happy by rememberihim the next day when we picked up his bike
AT
Atlanticfinaplux Rotimi
My experience is nothing I have never been to Toys R Us because my daddy and mummy doesnt want to take me there because they want us to be so smart
CH
Christelle Noemie minko
Bien pour les enfants, diversité de jouet de toute sorte
RO
rosa arevalo
Perfecto lugar de compras y su atención muy buena
JO
Joseph Israel
A better place for toys choice. The items are very diversified but the customer assistance is lacking. they seem to lack training
SA
Salil Goyal
A really small store with not so many buying options. Might as well try some other bigger store for more options to choose from
MA
Martha Nunez
Tiene todo lo que uno nesecita pars los niños
AS
ashley recinos
Variedad de juguetes....exelentes precios....
BR
Brittany Huzzey
Not a huge selection of toys like other near by locations. Also had no soap or paper towels in the womans bathroom.
MO
Morela Granda Linares
Todo muy caro. La entrada es horrible.
IA
Ian S
Employees are pretty awwsome, store is a little hard to navigate to find certain things, but all in all a nice place
NA
Natalia I Horna
Mi hijo adora esa tienda ,buena atencion
AN
Andres Guzman
Overppriced toys+ zero customer service. Better off buying at amazon. Cheaper prices and actual customer service.
TE
TENJERU Kaykay
Wide variety of different toy choices but my daughter was a bit disappointed for them not having any squishies.
JC
JC Vasquez
Where a kid can be a kid!!! This place is ALWAYS BUSY Love the "Price Match" & Order online pick up instore
JA
Jaymel Clarke
The store has a lot to offer in terms of what they carry, but it gets very messy during high traffic
ST
Stephanie Taylor
Very friendly workers always willing to help. Theyve always had everything in Stock that I needed.
BL
Blanca Mencia
Un Lugar muy lindo toys r US
FR
Frey Sure
Shopped there a few times for some toys for my son. Not bad a place for kids toy stuff.
A
A Private User
They are so nice asking if you need help and are you finding everything ok nice one
KA
kary krumdick
Not too bad of a place for toys... Its just not an upscale and high ended store.
MA
Marlene Magana
Les encanta a mis hijas
DA
danna diaz
La cajera bien pedante
PA
Patty Lopez
Buenos artículos para bebés
MA
Maria Espejo
I found what I need it. The only problem was that ppl would move toys around
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