All Done Appliances

Category:	Appliance Repair Service
Address:	4739 Harpers Ferry Ln, Jacksonville, FL 32257, USA
Phone:	+1 904-339-3122
Site:	all-done-appliances.com
Rating:	4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed

Location

Photos 22

Reviews 6

April Parker

WARNING: stay away from these guys! First to start, I called Saturday afternoon asking for service on my washing machine that will not drain. I was told that their earliest appointment would be Monday between 4-7 pm. Fine, Ill take the appointment. The day of, he called and said he was running early with his appointments. I rushed home from work 2.5 hours early. I gave the technician a few details about what is going on and how my washer wont drain. I let him be to work (trusting him in my house) and 5 minutes later I went to go check on him. He wasnt there. I thought he must have gone outside. I waited for him to come back in thinking he went to go get a part or a detection device. He came back in moments later stating that my pump "died" and that reapirs would be $285. Being the curious medical student I am, I politely asked the gentleman to explain to me how the process works and what kind of device is used to come to that conclusion of a "dead pump." He continued to ignore my question and type something on his iPad. Not even looking up at me he said I just know thats what it is. His next lie was I used the testing settings on the machine. Again, curious about my property, I asked him to show me the "settings." I walked out into the laundry room to the washers turn around, and he left out my back door. He got in his van, and left without saying a word! Confused and concerned, I called the "office." I told the lady that I just had a tech at my house and he left without saying a word. Where did he go? "Are you Mrs. Parker?" Yes, can you explain to me thats going on. She said she didnt know, but that the technician text her saying he left. Upon continuing the conversation, she proceeds to tell me that the guy was one of the OWNERS! I am appalled by the experience I received with this business, and would never recommend them to anyone. On top of all that he kept mocking me when I asked him questions about my machine and making comments about my house... How rude. Im sorry but thats not how you do business. Especially when your website states your "grandma rule" : "Treat EVERY customer like they were your grandma! IF you wouldnt want someone treating your grandma like that then you shouldnt either" Well want to know something, I feel bad for your grandma, Sir. For all I know they could be a fake business and I let them in my house trusting him. Stay away from these guys.

This Guy

If it would let me give zero stars I would do it. I can sum up the experience with All Done Appliances in two words: dishonest and cowardly. It started when our all-in-one washer/dryer broke down. When the technician (Joe) arrived he said, “we don’t work on RV appliances”. I proceeded to inform him that these all-in-one units are used in smaller homes and apartments as well as well RV’s, but if he didnt want to work on it then that is fine. In hindsight, I wish he would have just stopped there, but he went ahead and did the troubleshooting. He gave me a break down of the possible issue and what the cost would be, and said he needed to order the part. He then went on to give me a speech about honesty and trust, and how they were relying on me to pay my bill when he came back with the parts. How ironic that is now! Two weeks later the same technician returned, and after about 45 minutes informed us that there must be a different problem, he couldn’t solve it, but we still owed him the money for the service call and part. Although disappointed already that he was not willing to try anything else than replace a part or troubleshoot the problem further, we paid. That should have been our first clue. Afterwards I took a look at the unit and it appeared nothing had been changed or replaced. Within 10 minutes of the technician leaving, we left a message on his cell phone that we wanted to have our original part returned, since after all it was ours. No response. We proceeded to leave a minimum of 6 voice mails on his cell phone that day, and at the office too stating our concerns. No responses. After 3 days of no response, I finally left one final message at the office to give them one last chance before using social media to let people know of our experience. You guessed it, no response. And here we are. Because they won’t produce the original part (and there’s no way he threw it away within 10 minutes) and it does not look like anything was changed out on our unit, we have no reason to believe the work was ever even done. Even if you really did throw it away, why not just call us back and tell us? We have since ordered an investigation on the charges and hope to recoup our money, but I felt it was important to share our experience so others are not ripped off by the company in the future. BUYER BEWARE, and I would stay and watch the repairs if I had to do it over again.

Larry T

Quick and professional service. I highly recommend this company. They actually answered their phone when I called, while so many companies didnt. I was able to set up an appointment for my desired day and time. The service technician called prior to coming out and showed up during the service interval time. The service tech quickly diagnosed the problem and explained it to me. He quickly fixed the problem at a reasonable price. I felt that the service tech was very honest. The repair was something simple. Instead of ripping me off by taking advantage of my lack of knowledge with the item, he completed only the necessary repair without taking advantage of the situation. This level of trust worthiness is commendable. I will definitely use this company again in the future and refer them to others. Thank you for a pleasant experience.

Marie-Christine Chanudet

the best experience with a repair service company in my life ...I am 66 years old ...in my life time I have seen a couple of repair company Joe is an exceptional human being , I call with a problem with my refrigerator , I like him at first glance, a polite guy, neat , he knows what is he doing and will explain what is your problem , will give you all the options , he even took the time to give me a free advice with a minor problem that I have with my washer machine and give me a tip to fix the problem myself if wanted too I will advertise in my 55 plus community ( sweetwater)...this guy deserve to have a lot of customers I like his honesty ...probably this is because he is an ex marines yes , call him first ...you will not disappointed he will be number one on my list for appliance repair

Joseph Hurtak

Had a refrigeration problem, they were able to fit me in the same day I called. He was punctual, and quickly diagnosed the problem. It was a $1200 repair, so I opted not to use their services for the fix (buying a new fridge instead), but he explained everything very well and gave me tips on maintenance in the future.

Hey Hey

I was told my motor was bad on my washer and repairs would be 3 hundred and something. I forgot I had a warranty on it still so I called GE and they sent one of their technicians out. NOTHING WAS WRONG WITH MY WASHER, thank God. The fee for them to come out is 69$ needless to say. Thats all they got from me.