GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	1564 Foothill Blvd, La Verne, CA 91750, USA
Phone:	+1 909-962-7075
Site:	gowireless.com
Rating:	4.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 15

Reviews 17

Robert Elliott

Worst customer service we have ever had. This includes all types of businesses from hospital care to trash pickup. Once again, worst ever!!! Visited store for first time 1 year ago for a phone upgrade. Simple right. Apparently not. Eight devices on account. they turn off and activate that number on new phone. Ask them to fix. Took an hour. One month later, got the bill and it was all screwed up due to them upgrading wrong line. Four hours on phone with Verizon customer service to get bill corrected. They even said it was such a useless screw up and that they didnt fix it right. Messed up the upgrade schedule on all the devices on the account. Every time we go in now we have to go through the whole scenario to try to get anything done. Example: went to upgrade another device only to have then tell us it wasnt eligible. WRONG! Explain whole story.....again. Now we have an issue trying to get new Note 7. We realize the issues the phone has isnt Verizons issue but the way they handle it is. Have made four trips so far. First three to get phone that we were told they would have only to find out no they didnt. Then on the fourth trip they had phone but wouldnt exchange it because we didnt bring the box for the bad Note 7 that was being turned in. Never was told this on previous trips. That being said......we have had this phone for 2 months. Who keeps boxes for stuff they buy. Yes usually do for a few days, maybe even a week but no longer. Not my issue that I dont have the box. Never thought we would be going through this. Also said I would have to return all accessories which btw Samsung said they dont require that. I broke the headphones literally first week I got the phone. Slammed them in car door by accident. Currently on hold with Verizon Wireless Customer Service for an hour now. This will be solved today either by getting my new phone or by us leaving Verizon. If VWCS does manage to keep our business, we will never go to this store again. No Apologies only lies and excuses. Lies to cover their issues! Excuses about why its not their issue.

Yvonne White

I was worried and stressed about having to update phones, but I received such kind and knowledgeable service, I will be back in a few months to upgrade my husbands phone! Dulce helped us with plan and phone options and ordered the iPhone SE for my son. When we went back today, Natalie R transferred everything from the iPhone and I was so impressed with her expertise I also bought a new Samsung S7, which she also helped me access my GMail account and add Bluetooth device, something I have not been able to do myself. Because I have so much trouble with technology, it is a great relief to have found a place to go to where I trust the employees. Thank you Dulce and Natalie.

Hunter Rhoades

I went into this store today because I had an issue with my LG V10. Vanessa approached me and was very friendly and kind of warned me that she was kind of new. All good with me. Later, Nataly walked in and helped her out. Both ladies were extremely helpful and very very friendly. Both deserve great praise, love this stores customer service.

Aidan Lim

Great service. I came in a bit upset at verizon, but after being helped by Nataly it made me love Verizon again . she took her time to help me and explain my plan, bill and features on my new phone. Amazing service ! Thank you very much Nataly !

Brittany Gough

Mike and Natalie were so helpful with getting my husbands new phone taken care of and set up. The best Verizon customer service ever.

Rooker Stevens

I just want to say thank you for all your help . I was having trouble with my email . Yesenia fixed it all up .

Ruth Faulkner

I like coming to this store. Folks are professional and friendly. Mike is great , helps me everytime

Teruko Campbell

This store was awesome. Never a wait. Everyone is so nice. Thanks Mike for all your help.

Carolyn Lorey

Service is excellent. They really take the time to help. Ive had the best experince here.

Donald Wheeler

Great service from all the folks at this location. Extremely helpful