Universal Appliance and Kitchen Center

Category:	Appliance Store
Address:	26767 Agoura Rd, Calabasas, CA 91302, USA
Phone:	+1 818-880-0011
Site:	uakc.com
Rating:	5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 11AM–6PM

Location

Photos 100

Reviews 8

joann stiles

Its difficult to believe that the positive reviews are genuine and not fabricated in light of our experience with UNIVERSAL APPLIANCE We purchased a diswasher through Long Trinh, who repeated a few times how UNIVERSAL stands behind their products and their customers. First, the scheduled delivery never happened one the day it was-scheduled and no one contacted us. When we called to find out what was going on, TIm, the manager attempted to blame us while stating how perfect their delivery dept. Is. No delivery dept. Is perfect. He was rude and arrogant. We told him we wanted to cancel the order, to which he replied, " well you cant". I reminded him no product was ever delivered and he said no cancellation. Long, who called the next day, never disputed this lie of TIms. His job is to sell, then he disappears if there is an issue. The second delivery of a product forced on us through UNIVERSAL, resulted in 5 hours waiting, the rudest delivery coordinator ever. After running the dishwasher (BOSCH), 5 times through with water and vinegar, the burning chemical smell remained. Universal sent their repair person who arrived at 7:00 PM. 3 hours past the 12 - 4 window. He did not offer any information on tbe smell, he avoided the issue. We told him it was polluting the dishes and causing them to smell and taste like burning rubber. It is so potent 2 months later same issue exists. The repair man said we could return the dishwasher and UNIVERSAL should take it back. We told him what manager TIm had said - no return. He said he had not heard of that. BOSCH sent an aggressive, manipulative person, disgused as a repair call, Caleb, who told us before he arrived that BOSCH would take the dishwasher back provided there were no mechanical problems and that the purpose of him coming was to check for that. He didnt check. He stated it was all dishwasher soaps causing the smell. Rediculous strategy for BOSCH to avoid responsibilty for a defective product. He was so aggressive I had to tell him to leave. He took the food trap from the dishwasher with him without permission, stole it really, left no paperwork or identification of any sort. PURCELL, the distributor who sent him, never returned our call or email. Neither did IGOR, owner of UNIVERSAL APPLIANCE. Worst appliance company we ever dealt with. They are sales oriented and not customer oriented. Bad business always passes the buck and the business practice comes from the top who hire like minded. Go elsewhere. Horrible waste of time and money.

Kim E

Tim Mumford is a super knowledgeable, patient, and helpful sales rep (in my case, he was a skilled stove whisperer and knew how to match me to the perfect stove for my needs and budget). The selection at Universal is a vast spectrum of price, available features, and brand name. My experience buying a stove couldnt have been better. Tim and the Universal delivery people went above and beyond the call of duty to make my stove purchase a smooth and happy experience. I will definitely return for future appliance needs.

Mariette VandenMunckhof-Vedder

We were fortunate for having received a display model 30" Miele Convection Food Warming Drawer with dual heating system in December of 2008. Every home should install one; works great for any dinner party you want to throw. Doing the work ahead of time and having your kitchen tidy and spending time with your guests. You can read my blog post in which a photo of it is mentioned. Just put in the search box at the top: Our Staircase Area and scroll down to it. I highly can recommend this company! Mariette

Gail Moore

They have very high-end appliances. I highly recommend MD as you salesman. He is very friendly, professional, and worked with me to get everything I wanted in a range. Would definitely buy from him again if I need another appliance!

Glenn Wallace

I got a great price on a washer & dryer and the installation people were friendly and very good. We had a very good experience dealing with Universal as we did the last time we made a large purchase from them.

Darryl Porter

Great price, prompt delivery and expert installation. Sales staff is knowledgeable, courteous, and attentive. Very pleasant experience from beginning to end.

stellar auto

Thanks to Maida for the amazing deal on Viking appliances and thanks very much for delivery guys, they were amazing too.

Tam Glunt

Great service and prices. See Long Trinh!