Warehouse Discount Center

Reviews 5

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Sean McCormack

Beware! Beware! Beware! I am a Veterinarian and I have used Warehouse Discount Center for my home and my business many times for 20 + years. I recently purchased a double wall oven, from the WDC in Agoura Hills, CA, to fit into an existing cabinet after a remodel and the subsequent failure of my existing oven. I brought in very specific measurements for the existing oven, both interior and exterior. I brought the model number and serial number of the existing ovens and very specifically asked that the unit we buy has to be "plug and play" because the cabinets and the antique glaze finish was very expensive. I was assured by Paul Durfee (salesman) that this unit would work after he reviewed the specifications for my existing unit on-line. When the unit was delivered, two installers were present. The installer inside the house was measuring the cabinet and the one outside was opening the box the ovens were in. The installer inside the house let us know that the oven would not fit in the existing cabinet and they would have to cut the cabinet with a Saws-all and that we would need an electrician to move the plug from the bottom to the top of the cabinet. Surely not "plug and play". We refused the ovens that we were promised would fit. We were told that because the box was opened (by their installers outside of my home in my driveway!) that they would incur significant losses on this unit. Please, please learn from my experience!! If I am a loyal customer for over 20 years and if I am treated this way, how is anyone expected to get any kind of resolution from even a minor dispute with this company?? I was charged $699.99 for a restocking fee (let that sink in before you buy) for the unit they told me would fit, that did not! I was referred to speak with John Frailties at WDC, Agoura Hills, CA and the answer was repeatedly no. Please let that sink in......$699.99 restocking fee for a unit that cost $2,799. That is not just absurd, it is PUNITIVE and I was assured the unit would fit!! I used my AMEX card for this purchase and it may be my only line of recourse. Be sure not to pay cash. Be sure to look at reviews on-line for WDC. I wish I had. We eventually purchased from Pacific Sales which was a great experience

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Pongo

If you are here reading reviews because you are replacing a high-end appliance or are going to be remodeling a bathroom or a kitchen, please read the negative reviews and take them seriously. It is absolutely true that if they sell you an item, and youve contracted with them to deliver and install this item -- AND IT DOES NOT FIT -- you are stuck with it! These people see you as a customer when they are taking your money and as a persona non grata when you need to return an item. They did this with me. They sold me an expensive plumbing item (I was going through a kitchen remodel) and my plumber, hired by the well-known kitchen and bath remodeling company I contracted with, told me what they sold me didnt fit. He even wrote it on the box. He had to go out and get the right replacement. When I tried to return this item, I was told by the salesman (not a plumber!) that "the plumber should have called me." Really? You, sir are a salesman. My experienced PLUMBER was supposed to get on the phone and argue with a SALESMAN? Also, they DO push certain appliances. I live in a townhouse. They tried desperately to sell me a Thermador refrigerator...for a townhouse kitchen! If I had bought that nearly $7,000 item, and they unboxed it, and couldnt get it in the door, I WOULD HAVE BEEN STUCK WITH IT! And by the way, I asked three times "Dont you have the GE Monogram refrigerator?" Twice they told me "No." The third time, I was shown the item that they had on their showroom floor. Anyway, I am stuck with over $500 of items that they sold me that I should never have bought in the first place. And these were items that were to go on appliances I bought from them. They should have known better. At the very least, they should have cared. I spent thousands in that store. "The manager will call you to discuss this." Thats what I was told as they pushed these items back at me. Well, its been three weeks or more and the manager either doesnt have the courage to talk to me or just doesnt give a damn. And if this is a "family owned business," all I can say is that thank God we arent related!!

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A Private User

Ok, so after 20 years my clothes dryer is no longer working well and I decide to treat myself to a fancy new european washer and dryer. I go to warehouse discount and although there is no washer on the floor I see the dryer. The salesman (Tim) assures me that they can deliver the washer and dryer that week and I order. I. When they deliver, ( a week late) there is no information booklet for the washing machine which has more controls than a 747 airplane. They hook up the appliances and I start experimenting. Figure out the washer, but after 2 hours and 2 complete cycles the dryer is not working . Called Tim who suggests that I have a blocked air vent from the clothes dryer. Apparently they do not check such things when they install. I am left with trying to find someone to clean the air vent ( $159) and 3 loads of wet wash. I could have saved myself the expense of a new washer/dryer if I had known about getting the vent cleaned, or the expense and aggravation of trying to figure out how to work the new machines if when they installed them they checked the vent. Very frustrated and wishing I had my old machines back and just had been told to get the vent cleaned.

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Debbie Mills

Very helpful until they have your money. Bought Kitchen Aid dishwasher When installed top rack fell out and rail came away Ran dishwasher which leaked water on to new hard wood floors . Called Kitchen Aid who sent out technician. He said unit was damaged likely in transit and needed to be replaced.He spoke with WDC who promised me a call back. After a few hours no call back. I called and and have details of complaint. Have been promised call back from Manager, still not happened. Many phone calls and voice mails have led to this point. If you like making phone calls going on hold for 15 minutes then eventually get a promise of call back WDC is for you. If not go to Best Buy or somewhere where prices are pretty much the same Michael Mills

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MARA HERSH-RIFKIN

I had problems with a new LG refrigerator from the moment it was installed; I called Warehouse Discount Center a few days after installation to say the ice maker was not working, and they referred me to the LG customer support phone number. While I agree this would be appropriate for a unit that was 6 months old, not a brand new one! I complained and was told a technician would come out fromm the store, but was called again within a few days and told to call LG. I have a dishwasher ordered from them and am considering cancellation of the order. So much for shopping local. This was my fourth or fifth appliance bought from this store, and I expected better customer service. for my loyalty.

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