Warehouse Discount Center

Category:	Appliance Store
Address:	14349 White Sage Rd, Moorpark, CA 93021, USA
Phone:	+1 805-222-1380
Site:	wdcappliances.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–6PM

Location

+−

Leaflet

Photos 75

Reviews 7

John Steele

In January of 2012, I purchased a floor model for an allegedly new Kitchen Aid built in refrigerator. The cost for the refrigerator was $5300 w/ tax. The sales associate assurred me that the refrigerator was new and never used. There were a couple of dings on the doors that he explained were due to it being a floor model. I purchased the refrigerator contingent upon receiving the base plate, which was not attached to the item. The sales representative stated it would not be a problem to receive it. In February of 2012, I noticed that the shelf guides in the freezer were very rusty. It looked to me as though the refrigerator was used. I took photographs of the rust and showed the store manager, who in turn told me that it was normal for new refrigerators to aquire some rust while still in the packaging. I told him this was unacceptable and asked for it to be fixed. He said he would order the pieces and replace the parts. It is 5 months later and I have yet to see the parts. I later asked several refrigerator repairmen if this were true. They all stated that new refrigerators dont rust. It is now 6 months later and I have yet to receive the base plate. I have called the store on numerous occasions, only to be told that the sales associate is with a customer. I have left messages on several occasions but did not receive a return call. At the end of June I received a call indicating that the part was ready for pick-up. However, the part was for the current model (my refrigerator was apparently discontinued) and did not fit my refrigerator. I brought this to the attention of the representative who stated that he would find me the appropriate part. In the meantime I have contacted Kitchen Aid part vendors to locate the part myself. However, I was told that the part no longer exists. When I told the representative this (I was fortunate to get ahold of him), he said he is still working with Kitchen Aid to get the part. I then asked him how long I was required to wait until we could agree that the part was unavailable. My opinion is that I have already waitied 6 months for the part and I should not have to wait longer. I requested a refund based upon our sales contract. Once again he told me he was working with a representative but did not directly ansewr my questions. I told him that was fine but I would not accept a used part. When I told him this, he didnt understand why a used part would not be acceptatble as long as it fit. When I told him that I paid $5000 for an allegedly new refrigerator and I wanted the parts to be new, he forwarded my call to the manager. However, the manager was conveniently busy and unable to take my call. I am still waiting for the manager to return my call. Do not purchase from this store. Their customer service is horrible and they do not stand behind their products nor their contracts. I am going to settle this in small claims court because I keep getting the runaround. I will repost if WDC does the right thing and refunds my purchase or calculates the depreciation and compensates me accordingly for this obviously used refrigerator.

Rob K

We were looking to replace and upgrade out kitchen appliances. Visited Lowes, Pacific Sales, and Warehouse Discount Center (WDC). We decided to use WDC due to our interaction with Christian Alvarez. He was very helpful and he was able to meet and beat the other quoted prices. WDC works with a small group of installation contractors. WDC schedules the appliance installation while Pacific Sales requires that the customer contact installers from a list provided by Pacific Sales or the customer arrange installation from their preferred installer. Appliances arrived within a few days of order as quoted and installation occurred the next week as scheduled. Manny (spelling ?) and his partner installed a double oven (needed a couple cabinet cuts, included in the installation price), a range hood(this was a tight fit in the cabinet opening, great job), and a gas cooktop (needed to grind the opening of the counter top so the cooktop would fit, this is included in the installation price). Manny and his partner were careful to not damage the appliances during installation, used floor coverings, countertop coverings, and vacuumed before leaving. We had some issues with the microwave as it is located in an overhead cabinet. The cabinet was designed to fit the old microwave (GE Profile) and the associated trim kit. The replacement microwave and associated trim kit did not completely cover the cabinet opening. While Manny was installing the other appliances, we talked with him about the microwave issue. He recommended a company named Microtrim (Santa Ana, CA). I talked to Christian about Microtrim and since Microtrim doesn’t have a business relationship with WDC, Christian was reluctant to recommend them. I will recommend Microtrim. I talked to Ryan at Microtrim, provided all necessary dimensions and they completed the trim kit manufacturing in a few days. The kit consisted of four aluminum pieces that fight around the microwave and a couple of plastic supports where the microwave sits. Manny installed the microwave a few days later. All appliances arrived in perfect condition, and the installation went well. I recommend talking to Christian Alvarez at WDC when you are looking for appliances. We are very satisfied customers.

Heather Wilson

We bought a refrigerator on black Friday was told it would be delivered December 3rd or Saturday December 4th well we get a call the night of November 30th saying good news your refrigerator will be delivered December 20 th are they kidding even day of order we told the service personal if they cant do it lowes would have it available he said no problem youll have it following weekend, bottom line were living out of an ice chest so I cancelled order and ended up getting refrigerator today December 4 th even Lowes said they should have known they didnt have it

Rich Dewey

Out-of-state move to California. Needed new kitchen appliances after kitchen renovation. CHRISTIAN ALVAREZ, Appliance Specialist at the Warehouse Discount Center Moorpark, has tended and monitored our needs for months. Christian is the BEST, most accommodating, efficient salesman with whom we have worked anyplace. Even after transferring to the Santa Barbara store recently, Christian has tended our file. Excellent service! Excellent prices! Again, Christian Alvarez gets credit for us being contented customers! 5-Stars!

Richard Jacobelly

Initially we werent sure about this place but the store was nice, friendly associates and lots to chose from. We purchased our washer and dryer there we are very happy with our experience with this store. I would recommend people shop here because actually they seem to have something other stores dont and thats experience with customers and lots of knowledge which is refreshing.

Nick Neilson

Couldnt deliver fridge on time as promised twice. Sales rep offered a loaner so client could have fridge for Xmas. The manager okd it and then the day of picking it up the owner of the company personally said no. Client went without fridge on Xmas even though ordered weeks in advanced and promised in time. Unbelievably bad experience. Would recommend anywhere other than here

Mia B

Great service from Michelle M. - I was amazed at her professionalism, great service, answering all our questions and always got back to us quickly. Super easy transaction, delivery and install for my washer and dryer. Weill return for other appliances in the future for our rental properties.