Columbia

Category:	Sportswear Store
Address:	11211 120th Ave CO46, Pleasant Prairie, WI 53158, USA
Phone:	+1 262-857-3536
Site:	columbia.com
Rating:	4.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM

Location

Photos 53

Reviews 15

Alex Susma

I had attempted to visit this store while at the Outlet Mall over the weekend. I had driven here from Chicago and was looking for a particular pair of boots. While at another store in the shopping plaza, a representative recommended visiting Columbia as they had what I was looking for (winter boots for a significant other). The hours for this location were until 9pm, and had it been close to that time, I had asked the individual at the store that recommended Columbia, if the stores close at 9 or if they begin to close earlier, around 8:50pm. She kindly assured me that the mall, including their store and Columbia lock the doors at 9pm. I gladly headed to Columbia and arrived at 8:51pm. To my surprise the doors were locked, and I was able to see that other customers were still in the store. I understand it being 8:59 and the doors being locked, I get it, but 10 minutes early is a bit much. I then waited for an individual to come open the door, either from seeing me wait in the cold, or by allowing a customer to exit the store. In the meantime, another couple had arrived and was waiting for the doors to open (at this time it was 8:53pm and the store was technically still open). This couple was furious as they had called, spoken with an employee from Columbia earlier and had made the drive from Woodfield (1 hour drive away) who had told them they close at 9pm. After knocking on the door, and being ignored for a few minutes, an older gentleman named Jim came and unlocked the door. To my surprise he said we are closed and the couple expressed their drive to this location and how they called ahead but Jim closed and locked the door before they could finish their sentence. We were in shock and knocked again on the door. Jim returned again and repeated himself that “we are closed”. The couple mentioned its not 9pm yet and that they drove from Woodsfield and had spoken with someone that they were on coming. Jim replied “I know but we are now closed!” His rude and inconsiderate behavior is unacceptable and really unnecessary. I myself wanted to buy the boots and needed just a few minutes to ask if they had it available and in the size I needed. I am most certain that the couple, as well, were going to make a purchase, especially that they came out of their way for this particular store. That is 2 transactions that were missed out that night by this store. I understand if you are tired or had a long day and just want to go home, but that does not justify or should allow someone to behave in this manner. Your acknowledgement of wrong doing and willingness to ignore customers is very wrong and I’m hoping is against the “customer service” vision of the store and management. If Jim is the manager at this location, then that will be the icing on the cake for this story. I will most certainly never go to this store as my feeling for Columbia has been tainted and this interaction has left me with a bitterness towards it and the company. If you have the pleasure of visiting this mall, do yourself the favor and NOT waste your time, energy and good spirits on this location as it will probably end in a disappointment and may ruin your day/night; I know it did for me and the couple on this night.

Alan Gelman

I went there last week and purchased a new coat. A minor flaw occurred and I brought it back to the store. Mark the manager was extremely helpful and replaced the coat. I left some money in it and called back 3 hours later and talked to Mark who found my money and is holding it for me. Customer for life.

Karen Duckett

Always a great selection of outerwear, clothes and shoes at discount prices. Also, for back to school, they have very sturdy backpacks. They are also dog/pet friendly and are very nice to my dogs. Friendly, knowledgeable staff.

Janice Rutecki

Stopped by this store over the weekend. I had a problem with a jacket that I had purchased there a few months ago. Problem resolved on the spot! Thanks to the Store Manager that was there that morning.

Sarah Shecterle

There are always a lot of sales going on, tons of savings. A lot of times you receive a coupon to come back and save more on your next visit.

Craig Citro

Good variety of Columbia products at discount prices, but youll still be paying for the name.

Sergey Kudakov

Big outlet, often great deals. First choice when looking for Columbia item

kelly daniels

There are usually good deals, and I like the clothes.

R Wehrly

Great place, staff is always there to help and advise

Cody Watson

Great Columbia store, Ive been here many times.