Category: | Ford Dealer |
Address: | 2020 Crest View Dr, Hudson, WI 54016, USA |
Phone: | +1 715-386-2334 |
Site: | hudsonford.com |
Rating: | 4.6 |
Working: | 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–6PM 8:30AM–5PM Closed |
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A Private User
As I read the reviews below, I cannot really understand why we had such a disappointing experience. My husband and I initially went here to test drive a 2007 Ford Focus. We felt so-so about that car, but the salesperson we worked with talked up the 2008, saying that we would love it. In fact, he offered to "find" us a 2008 that would be within our budget through an auction. He then offered to let us test drive a 2009, as he said they were pretty much the same. I came back to the dealer 2 days later to test drive the 2009. The salesperson seemed surprised that I was there, even though we had communicated about test driving this vehicle. I did indeed LOVE this vehicle, as it handled much better and was quieter than the 2007. I told him upon coming back to the dealership that we would be interested in finding a 2008 through the auction. This is when I feel we got the run-around- he said "well, we have a blue 2008 coming in tomorrow that will be priced at $12,000" I was put off, as I thought we had made it clear we wanted a vehicle through the auction. This was also priced above what we had discussed. I then asked him what we needed to do next. He told me to call in the morning about the auction and then said "Well you could just stop by and look at the 2008 tomorrow." I felt then that they really had no intention of finding us the vehicle WE wanted, but instead wanted to sell us something that they wanted to get rid of. Despite this, I persisted and called him the next morning. He again seemed surprised that I had called, and said "well, they are at the auction now. Should I call you at the number when I know what they purchased?" I said yes, that would be great. Big surprise- he NEVER called me. I am extremely disgusted with how I was treated. We were serious about buying a vehicle and had heard great things about this dealership from other people. What I dont understand is why this salesperson would OFFER to find us something we wanted when he really had NO intention of doing so? I have no intention of ever doing business here again and I will not have my Ford serviced there, even though it is more convenient to go there. This story does have a good ending though. We found a 2009 Ford Focus from Eau Claire Ford and I can honestly say that it was the most pleasant dealership experience I ever had. The salesman I worked with took me seriously, thouroughly explained all of the cars features, and did not try to sell me something I did not want. The car was priced appropriately and everything went seamlessly. Id highly recommend them to anyone looking for a new vehicle.
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Steve Henzler
Again pretty disappointed with them. I wonder why I keep going back. Brought our Ford Edge in for an oil change and tire roataion, which I will say they did do well with getting me in and out finally! Got a service report at the end of the oil change like always explaining what on the vehicle needs attention or what is good. Noticed the only thing that needed some attention was tie rods. That day I noticed we got a recall notice in the mail for the Edge and to take it in to have the recall repaired. Called set an appointment. Set the appointment up for the morning. They sent me an email confirmation that the appointment was for 8 a.m. so we dropped it off the night before so they could get to it first thing in the morning. They did tell me they would need it the whole day, no big deal. But we figured if they could get to it right away that wed at least be able to pick it up right away when I get off work at 2 in the afternoon. Thats 6 hours to replace a gas tank. So on my way home I call to check the status of it and he tells me he will check. He comes back in the phone and tells me they are just getting it in and that is a couple hour job. That made me mad. Then while still on my way home they call my wife and tell her there are all kinds of different things wrong with it, which they should have called me. I maintain it and am the one that brings it in. She calls me and tells me this. They say there are brake issues as well when none of this was brought up to me when I took it in for the oil change as they are supposed to check all that stuff during an oil change and the service report said the brakes were good and in the green. They called her to probably just scare her into replacing them because when I called they changed their tune and said they dont need immediate attention. Now this is the same place that when I took that same Edge in to have an oil change and tire rotation on a different occasion they didnt tighten her tires all the way and they almost came off while she was driving our children around and when I brought it back to them to bring it to their attention and to see if anything got damaged due to driving while the tires were loose, they offer me a free oil change, for almost killing my family. I am so tired of this place. I will have them do the brake and tie rod repairs but after this I am done with them. I am a Chevy guy but if I drove a Ford I wouldnt go here. I only take her Ford there because its conveniently close. Ill drive somewhere else.
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A Private User
I have purchased many cars in my life. Mostly from private parties (Not Dealers). This is because I have had a few run ins with dealerships in the past. A friend of mine told me that Hudson Ford is different. A few months back I decided to test the waters with my current 1997 Ford Taurus with over 180,000 miles on it. I was expecting a long laundry list of items to be "suggested" by the service tech. The list was long but not as long I was thinking. In fact Dennis in the service department went through every item one by one explaining what it would mean to fix or not fix each thing. I felt like he really cared about my safety and my dollar. I ended up doing an oil change, 2 tires, and turned the rotors. Dennis also got me a car to run to spend too much money at Fleet Farm why it was fixed. What a nice touch. This is where I was really started to be impressed. When I went to pick up my car after it was done they vacuumed and washed my car! Also the bill was about $30.00 less than Dennis quoted. This past Wednesday I went in to upgrade my Taurus. It is time. When I stopped up onto the showroom floor everyone seemed to busy. That is a good sign because I am used to being jumped on by several salespeople that see me as a dollar figure. I went to the receptionist and she introduced me to Matt Westberg in sales. He sat down with me and asked me quite a few questions. Some about my driving habits, some about my family situation. I felt he was really sincerely trying to get to know me and MY needs. I came in wanting to drive an Edge because I have heard some really good things about them. After we talked we went out and test drove 2 vehicles. A 2011 Edge and a 2011 Escape Limited. Matt was very sharp and only showed me things that I cared about (safety and fuel economy). He didnt bore me with things I didnt care about (gadgets and horsepower). Wow! He really was listening to me when we sat down. I totally fell in love with the Escape Limited. Did you know it has lighting in the cup holders and floor that you can change the color? After driving it home I was still wondering where the sales pitch was coming from? There wasnt one! You can bet that I will tell everyone about my experience both in sales and service. I highly recommend Hudson Ford for both. It is worth the 10 mile drive from Woodbury where I live. From now on, that will be the shortest 10 mile drive I know.