Hudson Chevrolet GMC

Reviews 3

CA

Callie L

Brought my used, 2008 Chev. Silverado into this Luther Chev dealer. I had just bought the truck and took it in to get a full tune up done. Fluids changed, filters replaced, spark plugs, rear differentials, etc. the whole nine yards. It was time to do general maintenance. I spent $845 for this work to be done. Got the truck home, noticed some bleach like stains on my tailgate lift handle. Figured it was probably from some spray lubricant used by Luther Chev. no big deal, took it back to the service dept, figuring they would just replace the plastic plate around the bezel (handle). patiently waited 1 hr 30 min, to tell me they didnt have the part in stock. then came back the next day to have it fixed, waited another hour, again no big deal, just wanted it to be fixed and work like it did before. They fixed the plastic pieces and the stains were gone, everything looked good. got it home, started doing some other work to the truck and noticed it was really hard to open the tail gate and the lock no longer worked at all. took it back to Luther Chev for the 3rd time, and Jamie at the front desk was very apologetic and nice, and told me that it would be taken care of. had two of the service guys look at the lock, and they claimed they had nothing to do with it not working and that it would cost me $80 to repair. I refused to pay it, because it had worked just fine before i originally brought it in. I wasnt trying to screw them over, i just wanted them to fix what they had done incorrectly. One guy even admitted having to take out the latch and lock to replace the bezel plate, and i figured this is where the issue stemmed from. after a few minutes of this, the general manager of the dealership, Tim Jubie, came out to the service department and was immediately very aggressive and rude towards me. he claimed that this issue came about because my truck has 200,000 miles on it, and said nice try buddy, it is going to cost you $80 for a new one. He refused to fix it, and that they already put a new bezel plate on for me (that they ruined in the first place with the spray lubricant). After a few minutes of Tim acting in a completely disrespectful manner, in FRONT of other Luther Chev customers and employees, I said fine, whatever i will just take my truck and leave, and never come back here. He said, "fine with me, grab his truck and get him out of here". All in all, it could have been SO easy to right this wrong, and its not even the latch that im mad about. It was just the principal of it, just wanted my tail gate to open again. Tim Jubie completely miss-handled this situation, especially in other Google posts he says, and i quote, " We will not tolerate rudeness to our customers from our employees. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Sincerely, Tim Jubie GM" In my experience, most customer service related issues, are handled in a private office and in a mature fashion, not in front of the entire dealership and their other customers..... I didnt find anything positive about this experience. I chose to spend my money at Luther Chev, expecting top qualify work and customer service that i thought Luther Chev was known for. Tim Rooney

LI

Linda Lewis

I truly like to promote the positive vs the negative. That being said, I also feel obligated at times to share an experience when it truly is a horrible one. My goal in sharing this experience is that it saves someone else from a very bad experience. All that being said I also understand my experience may be different from someone elses. I cannot comment on someone elses experience, it is theirs. Here is ours... The #HudsonChevGMC dealership has been trying to buy my vehicle through a trade-in for years. I have had it serviced there and some oil changes. Well, low and behold this last time I take it in and they say its going to be $3k AND they dont really know of that is going to fix my problem because they arent even really sure what the problem is! After multiple visits including a horrible sales person and receptionist, a token conversation with the GM and sales manager, being told at that point our business was important and to deal with the GM directly because his reps didnt deserve the commission based on their lack of professionalism, then being passed back off to the sales manager, and then the sales manager passing us off to a lazy salesperson who couldnt even call me, I had to stop in and ask again for the GM, who was out so we were given to the sales manager, who then gave us to the lazy salesperson who couldnt call us...to finally be able to talk numbers, where the sales rep went back to the sales manager, who at the very least should have been dealing with us at the point, where we were offered almost $3000 less then what we ended up receiving from another local dealership (note the same price the service Dept said would be needed MAYBE to fix the vehicle), to not be followed up with in a couple of days once we did leave the dealership saying we needed to think about it... At this point, and likely needless to say, we purchased a brand new 2016 Chevy Traverse from another dealership. How incredibly sad a Hudson dealership treats its customers like this. We felt appreciated and respected from the moment we walked in to Stillwater Motors until we left a week later with our brand new car and the fair price for our trade-in. We HIGHLY recommend Stillwater Motors and NOT the dealership below. By the way, the spam marketed us an email to rate and review their customer satisfaction and links to post on Twitter, FB, and Google. Im obliging them.

A

A Private User

I would rate there over all customer service/service department and mechanics as being pretty terrible. I had my car damaged and Luther Chevrolet was on a sort of recommended list by my insurance company. Day 1, somebody hit my car and I called Luther Chevrolet for an estimate that day. Luther was supposed to tow my car that day. Day 3, Luther picked up my car and said they would look at it the next day. Day 5, I finally received a quote. I immediately asked them too start working on it. Luther said that the parts would be there to start in a few days. Day 12, Luther started on my car. Day 17, I was able to pick my car up. In the mean time, I had been paying for a rental car. Took it home and noticed that it pulled hard one way, after receiving an alignment I was hoping for it not to pull. Day19, I dropped it off for repair. That day Luther said they had test drove it and found nothing. Obviously, I would not call them, take off work, and make an appointment for nothing, costing me more money. Took it to some one else and found out Luther stripped my lug nuts, put different air pressures in my tires ranging from 28 to 43lbs of pressure that caused my pull. After I finally got it home, I noticed on the new fender there are terrible buffing lines/ streaks in it. I called Luther back, again told them about the lug nuts and the buff and got nothing out of them. My insurance let me get them and paid me back after my Insurance received the money from Luther. Now today 2 months latter, I noticed that the fender installed was coming off. The nuts at bolts were loose. Now insurance is paying for there poor service on the car again. I just wish I were able to find a more professional company out there that cares about the customer. I had told them there was something wrong asked them to fix it, even if it was not a result of the accident and Luther proceeded to argue how it was not an issue and would be fine. A month latter and 300$ more I had it fixed somewhere else. *Find a different company that you feel comfortable servicing you. This company is not able to deliver any of those things for you.*