SEPHORA

Reviews 12

RI

River Quitslund

I am writing this review on behalf of my girlfriend who recently had the "pleasure" of being helped by a sales associate there named Darcy at the Clinique section. From how she described her interaction with her Im surprised that Sephora still employees her and I think it really speaks to the kind of organization that they run that she does still have a job. Darcy, being the medical expert that she is, continually insisted that my girlfriend had rosacea despite the fact that my girlfriend informed her that she has visited an dermatologist, a medical professional who has had over 8 years of higher education, who has told her that she does not have rosacea but no Im sure Darcy is right. From her experiences there weve decided to bring our business to Nordstrom where we can get actual customer service and if you should make the mistake of shopping at Sephora I would steer clear of Darcy!

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DE

Devi Smith

I went into Sephora looking for a red lip color and a concealer. After 20 minutes of being insude the store not one person even said hi to me not even when I walked in. I understand when youre busy, but there was at least 5 ladies in their work uniforms just standing around. When I walked up to a girl and asked her my question she made me feel dumb and said she will find someone to help me when either her or the lady right NEXT TO HER couldve easily helped me. I dont know what it is about Sephora, but the people working there just make me feel extremely judged whenever I go there. And its certainly not all sephoras, its particularly the only one in tacoma mall. I have never felt so ignored, judged in my life. I will never shop at sephora tacoma mall again if thats what you call customer service.

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LA

Lauren Sheldon

Ive always gotten amazing customer service from the ladies there. They always greet me with a smile and ask if they can do anything to help. If Im looking for a new foundation, they take their time to make sure that we find the right match on my skin, and make great product recommendations. If Im unsure, theyll send me home with samples to try out. Rarely do I make returns, but when I do, its always fast and easy. Ill never go anywhere else!!! On a side note, it makes me sad that there are only negative reviews here, but usually the only people who write reviews are the ones who are upset usually theyre being over dramatic. Ive never had one issue and been going for years and years

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SA

Samantha Mccord

I asked the associate to help me pick a mascara as I am new to makeup and want to switch things up. I told her I like my lashes to be long and natural looking. I then referenced the bare minerals mascara I have been using. She kept looking at me like I was stupid which was unsettling, but I bought the mascara she recommended (Grandiose -Lancome) I hate it. Its clumpy and messy and thick. I hate the way it looks and it was expensive. Very very unsatisfied. If I ask for help Id think the associates would listen to what I say and help me.

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NA

Natasha Ramnath

This has been the first time I have visited this location. I went to exchange an item which was defective. The South Center store which Im closer to was out of stock of the item. The girl at the register didnt want to help me. She yelled the item isnt defective and the person who Im gifting it to wouldnt mind. I told her firmly that I wanted it exchanged. She sighed, went in the back and grabbed another item. Im pretty sure she was a previous Walmart employee. She was just awful. I love Sephora but I wont be returning to this one.

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CH

Christina Marchesseault

Ive visited this store several times over the last few years and its put me off looking for helpful service at Sephora stores in general, but thankful for their return policy. I have been comically badly matched for colors, sent home with products with ingredients I specifically said I reacted poorly to, and associates attempting to do my makeup with dirty, long fingernails.

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RA

Rachael Sonsteng

They only had one person on the floor, it was busy, and she didnt even ask if I needed help! She was so busy with another customer (who she thought would probably spend money), that it made me not want to spend my hard earned money. She didnt even know what the Sephora Play! Box was....seriously.....

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MA

Maddi Gordon

Go to Carrie! Shes the absolute best person there by far. She actually talks to you and makes a genuine connection while keeping you well informed. I usually end up leaving with more then I came in for. Not to mention Im in love with everything shes told me to buy.

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JE

Jessica Ross

I waited for an hour for help and no one was available to help me but as soon as someone came in AFTER me staff was quick to help them. I wondered in that store looking for someone and gave up and walked out.

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RO

Rob Swain

Loved the assistance i got from the sales women, they guided me to something that my girlfriend loved when i got it home... still not quite sure what all i got but she was happy so thank you.

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CH

Chanel Kitty

The girl with the res fluffy bun is very rude she has made me cry more than once. Management knows and does nothing about it. They take her side. They talk poorly and act like im a theif.

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GO

Private Guru

Good selection of beauty products

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