Bassett Home Furnishings

Category:	Furniture Store
Address:	1802 62nd Ave E, Tacoma, WA 98424, USA
Phone:	+1 888-239-5758
Site:	tacoma.bassettfurniture.com
Rating:	3.6
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–5PM

Location

Photos 8

Reviews 8

marcia brown

Just wanted to post a response to Rhonda Hoods complaint, posted a month ago. I know that Mrs. Hood is a wonderful person, but she is mistaken about the item that she ordered. I do all the ordering for the store. She ordered a sofa like one that we had on our showroom floor. Everything is custom ordered, since we are a design store. After Mrs. Hood received her sofa she said it was not supposed to be a hump back style with fabrics that gather at the seams. However, that is the only style we had on our floor. The style that she wanted was not available or even on our showroom until a couple of weeks after she ordered her furniture. When I reminded her of this, she said that I just didnt want to help her. As I said, I do all the ordering, and I know every item on our showroom. I was not mistaken. As to the gathers on the seams, that is the nature of every rounded or hump back style sofa. I just couldnt help her understand this. I offered to make her the new style, which is a straight back, but she didnt want that. Our store makes every effort to please our customers. This case is difficult, but there is nothing wrong with the sofa and it is beautiful. Even the management of Bassett Corporate got involved and after examining the sofa, found it to be beautiful, no flaws, and completely up to our standards. The sofa has a 7 year warranty on the frame and cushion core inserts. I regret that Mrs. Hood continues to vent about this misunderstanding. But, other than offering to remake it for her in the new style, I dont know what else I can do. We have made one change which will prevent this type of confusion in the future. We have the customer to sign off on the design of the sofa before we place the order. This will avoid any confusion about frame styles, arm styles, fabric choices, etc. I work for a great company and we do not just "want to sell you something." We do want to help you have a home that fits your lifestyle. Come see us and you will love this store.

Diane

We couldnt be more satisfied with Bassett Furniture in Tacoma and their sales rep, Jennifer. We purchased two leather electric recliners, and when they arrived, the leather was not pulled tight and neat like the one in the store. We sent a pic to Jennifer, and she emailed right back and agreed they were NOT satisfactory. The NEXT morning a Bassett rep called and said they would make it right...what did we want to do. They said they could make us new recliners and guaranteed they would be perfect. We agreed to have them make us new chairs, and after a short wait, they came to our house (60 miles away), picked up the old recliners and set up brand new PERFECT chairs. Jennifer kept us in the loop every step of the way--during the construction of both sets of chairs; she emailed us when they finished producing, when the chairs were shipped, and when she learned delivery dates. I cant imagine this could have turned out any better. The sign of a good company is providing a good product and ensuring that customers are satisfied; we are very satisfied. We will not hesitate to purchase again from Bassett. Thank, Jennifer, for putting in the work and making it all happen to a good end. Binging on Netflix in comfort...!

Joseph Thomas

Do not go here! Worst service imaginable! They were extremely unprofessional then proceeded to tell me and I quote "Your not going to get an apology lady!" They dont deserve your business. I called three times over a week period trying to purchase 4 items in one of three colors. Which I was told by Bassett customer service to contact the store for assistance with colors! They proceeded to keep bringing up that I would not save on shipping which I never once asked for nor was a concern I still have no idea if they have the color I needed as they never answered the question!!!! We normally purchase Thomasville and will continue to do so. We will never purchase from this store ever!

Rayna Zahler

Dont go to this Bassett location unless you want rude people and poor service! I bought furniture twice here in the last year. I didnt care for the first sales lady so tried someone new, Teralee she told me 4-6 weeks never called when the furniture arrived and didnt help other then the actual ordering. Love Bassett furniture but wont buy from them again!

julie edmondson

There stores cover both sides of 18th E im. Fife hugh. It gives you chance to make more choices in your decor.

Nancy Miller

Christine helped us design the living room we have always wanted. Delivery was perfect. Wonderful experience.

Dennis Martin

good Y N fb YYum fugcv NH

Bill HOWELL

Good selection