Bassett Home Furnishings

Related:	mor furniture tukwila
Category:	Furniture Store
Address:	5951 S 180th St, Tukwila, WA 98188, USA
Phone:	+1 206-575-8877
Site:	tukwila.bassettfurniture.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 41

Reviews 10

Big Pea

The service at the actual store is great, but god forbid you have an issue with any product you purchase as the service department has horrendous service. Its been almost 3 months & I am still waiting on receiving a defective part to be replaced. Ive been calling for over the last 3 weeks trying to get in contact with Betty, the representative from the service department I was referred to. Having no return phone call from her, I started leaving messages for anyone who is willing to take the call in the service department. Unfortunately, they too dont believe in returning phone calls either so I called the Tukwila store where I purchased my item & they were able to get me set up with delivery on the spot. I love the store but wont be purchasing anything from Bassett in the future as I dont want to have to ever deal with the service department from them! OVERALL, THE SERVICE DEPARTMENT SUCKS & DOESNT BELIEVE IN CUSTOMER SERVICE!!!!

Mike Brenner

We purchased $10,000 living room set in September. We have had nothing but a headache in dealing with this store, first our chairs were made in the wrong color so they didnt arrive until 60 days late, the day before thanksgiving and there was several issues with the quality so they sent out their repair people who suggested they re make the two chairs but since then Bassett has dropped the ball many times lost the photos, lack of communication between the employees and terrible communications with us. I would not recommend dealing with these folks at all.

Shree Nallapati

The store carries a very good collection and the staff were very friendly when we purchased all our mattresses from the store. However, when we called to follow up on the order. The same saleswomen who helped us purchase the mattresses was very rude and didnt bother to answer any of our questions. We felt disheartened by the poor customer service after spending so much time and money and the sheer lack of acknowledgement that the customer matters.

MontanaMan

We bought a custom matching sofa and loveseat 8 years ago. After moving 3 times, theyre still in great condition. Excellent, sturdy frames, great fabric, our 2 little kids havent managed to destroy them yet. Would definitely buy from them again. Btw - they were hand made on the East Coast, by Americans! Not imported junk. Nuff said.

A Private User

Looking for good quality went to basset after listening to sales pitch was wondering y a big named store like basset would only offer one year warranty well what do ya know I decide to lift up couch to see what it was made of and there was press borad wow how shady? ??

Michael Payne

I just purchased a sofa and chair from Eric Rolfson. He was a tremendous help as I was clueless what to buy, style, color, you name it. He guided me throughout the process and was not aggressive about selling at all. I highly recommend Bassett and Eric Mike Payne

Lorena Boley

Very kind, helpful and friendly sales people. Especially Angie, she was super and great. Loved that they are able to come to our house and take measurements and help with the selection of the style that we want for our home.

Jackie Sheahart

Wow, everything looked so apex! I stopped looking at the prices...

C A Schmit

Nice store, helpful knowledgeable employees, easy parking.

Heather Grant

Manager is the best!