Redmond Eye Clinic

Reviews 8

BR

Bridgett Amadeck

This place is a terrible, they make their money on their overpriced glasses and woe to you if you dont buy them there! My husband and I went to them for eye exams (paid exams!). and they wrote scripts for glasses and didnt take our pupil measurements. The guy who is supposed to do the measuring and try to sell you the expensive glasses was at lunch, so they sent us on our way and told us to come back. We left and tried to fill the scripts at Costco and were told we had to pay a fee for the pupil measurements. So we called these guys back up and they told us to come in and they would do the measurement - but didnt mention that there would be a fee unless we bought their glasses. Really? Fee is never ever mentioned, guy is at lunch when we were there the first time, so we have to trek back in there, and they are going to charge us because we are getting our glasses someplace else? Are you kidding me? They will tell you that they cant give you the measurement because of liability reasons. But they are not concerned about liability if you pay them the fee, then its no problem. They will tell you everybody does it. I called FIVE other local optometrists and these guys are the ONLY ones who do this. GO TO REDMOND VISION CLINIC, they will treat you like a customer and not a cash cow. They will do your exam AND give you the measurement for FREE, even if you mention you need to get the glasses elsewhere. This place apparently has NO consideration for my time, how about they pay me for 2 trips in because their fitter was at lunch? Seriously, terrible experience.

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MA

Mark Hartman

Absolutely befuddling billing practices. As a part of my insurance program I am supposed to be entitled to a free bi-annual eye exam. The "free" exam ended being billed at $350. Why? It was coded as a medical visit, apparently because I at one time had lasik, so my eyes are not "normal". Dr.s diagnosis: "Your eyes are fine. See you in two years." I still have no idea what the heck is going on, and when I call to straighten it out, I get no clear answers to my questions! Office told me to contact my insurance provider, which I did. They clearly stated it was billed as medical -- but again, no idea why. I brought the SAME EYES to Dr. Otten three years ago and it was submitted as a routine visit. NOTHING about my eyes or vision has changed substantively in that time interval. Update: I never did receive a satisfactory explanation to my question of why my visit was covered on the first exam and not on the second. I asked the office to resubmit my claim as prophylactic rather than medical and they begrudgingly assented. For reasons beyond my ken to understand, United Healthcare still says I owe over $200 for my "free" bi-annual eye exam. Supremely frustrating. I will be looking for another practitioner, even though the basic medical care I received was very good.

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Kristine Wilberding

I have never had such a good experience with an eye doctor. The staff is incredibly knowledgeable, kind, and welcoming. I felt so comfortable and enjoyed working with them so much, I almost forgot I was at an eye doctor. Dr. Vernon saw me, and he was fantastic. He did the most thorough exam, and then, unlike any other doctor Ive been too, Dr. Vernon actually took my opinions and thoughts about my contacts into account to find the best possible brand of contact for me. Ive had other doctors from other clinics try to force me into contacts that are way too expensive, or really bothered my eyes, no matter how much I complained. But Dr. Vernon immediately listened about my concerns and my budget, and found the best possible brand for both of us. It felt much more like a partnership in my eye health. I urge everyone to come get checked at this office. You wont find better service and care anywhere.

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GA

Gail Singley

Recently I needed an eye doctor after relocating to Redmond from out of state. My first visit with Dr. Vernon at Redmond Eye Clinic was probably the most comprehensive eye exam I have ever undergone. I was struggling with seeing my computer and working with my clients on their detailed design proofs. Dr. Vernon was more that willing to experiment with a number of solutions until we landed on one that helped me to eliminate reading glasses all together my using a mono-vision strategy. My eyesight is critical to serving my clients so I am grateful to Dr. Vernon and his willingness to go beyond the standard protocol to help me in finding a solution. I recommend Dr Vernon and Redmond Eye Clinic to anyone needing a highly skilled professional, including my friends and family. ~ Gail Singley, AlphaGraphics Bellevue.

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Eric Dawson

Ive been to various eye clinics in my life and the exam was always the same. Had me read the eye chart, looked in my eye with bright light, did the puff pressure test, then figured out my prescription with the 1 or 2 thing. But I went to Redmond Eye Clinic because I got a job a block away, and all of a sudden theyre taking digital pictures my optic nerve, testing my peripheral vision, testing various lenses on me. And with my insurance, this didnt cost me a thing. I have 100% more confidence that I now have an eye doctor thats looking out for my total eye health and not just trying to sell me glasses and contacts. I would recommend Redmond Eye Clinic without any reservation. Plus they get me in for me appointment on time, which isnt always the case with doctors.

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KU

Kuldeep Narain

I am absolutely disappointed with their front office. I had to miss my last two appointments (one as recent as yesterday May/18) all because they could not verify my insurance details. At the time of taking appointment I was told that my insurance is in order. I had to wait for over two weeks to get a slot. I took off from work but when I reached there at 4 pm I was told that my insurance is not current! They had two weeks to verify it and it needed just a call to inform me. Initially the staff wouldnt allow me to meet Dr Vernan. Finally I did manage to meet him but he was as brusque as his staff; of no help at all

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LA

Lauren Cruz

I dont live in Washington, but was home visiting my parents and needed a new prescription. Dr. Otten was awesome! He was extremely personable and very adept at correctly and quickly getting my prescription. Olga behind the desk is a joy and couldnt be more helpful. The gentleman who does the contacts and frames (do pardon me, I seem to have forgotten his name) was so patient and helpful in helping me order contacts on short notice before a vacation. All-in-all, one of my best experiences at an optometrists office, no complaints at all. I highly recommend Redmond Eye Clinic to everyone.

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DA

Danielle Lynch

Dr. Vernon is thorough, accurate, professional and kind. I had never had an eye appointment until I met Dr. Vernon at a networking event and told him about some eye issues I was having. He told me to get it right away as the problems were not normal. I had quite a few tests done and he was able to figure out what was going on. He explained everything to me in terminology that was easy to understand. He even stopped by my office to check in on me. Absolutely wonderful customer service and I recommend him to anyone and everyone! Redmond Eye Clinic is the best!

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