Ulta Beauty

Reviews 21

RA

Rachel Drew

This review is in no way a reflection on my stylist. She is fantastic and over the years I have grown to trust her with even the most outrageous of changes. I am someone who goes with the flow and as long as I am receiving good customer service, I am happy. That being said, because she is so good, sometimes its difficult to get an appointment. Thats what you want in a stylist right?! Unfortunately, her co-workers are less than courteous when it comes to helping you squeeze in to have her work her magic. My most recent experience (today) has left me wondering if I will even keep my appointment this weekend for a complimentary re-color. The Salon Manager, Shannon, was rude and very discourteous when she was "helping" me. She made it very clear that the service I was told about is complimentary and therefore is not available on the weekends. She was also very clear that they are making an exception for me but the manner in which she chose to share that information with me was rude, curt and condescending. I have worked in Customer Service for over 25 years. I know what good service is and this is not it! You do not make your customers feel like villains. You do not make your customers feel like a burden. If you need to bend a few rules to keep your customer base happy you find a way to do it. If that means you have to call the customer back with a solution thats fine. Platinum definitely does not have its rewards in this scenario. This will probably be the reason I find a new stylist. Sad, but true.

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LO

Lori Guzman

I just had my hair done, worse color/highlights I have ever had done. Paid 208.00 for full foils after tip and I have a blonde streak a red streak running from my neck under my hairline to the middle of my head. My hair is breaking off and looks frizzy and hardly have any highlights on the top of my head looks more like grey hair. I have never written a review but Im so upset not sure what to do. Worse job ever from getting highlights and paid so much for this. Im embarrassed to leave the house and I have to work tomorrow, not even sure if I can get it fixed with my hair breaking off. Never ever had this bad of a highlight job before. Dont go there, pay a little more and go to a nicer place. Its gonna take quite some time before my hairs back to normal. Just destroyed my hair.

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S.

S. D.

I love this location! Super friendly, but not too annoying. The most annoying thing is when u walk into a beauty store and they will not stop bugging u the entire time, like they think ur going to steal something, while whispering into there headpieces. Ive had that happen MANY times at the Everett mall location which is why I never go to that one anymore and always shop at this one! The SAs greet u nicely, ask u if ur looking for something and thats it. They dont follow u around like stalkers and keep asking if u need anything and literally never let u leave there sight. The SAs keep to themselves and dont bug me every 5 minutes. Love that about this location!

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RO

Rosie Pelayo

Its low rated just because I went in Friday night, saying they close @ 9pm I got there probably 12 minutes before 9 & the store was already closed! Light off, no one was their anymore! I had to drive like 30 minutes for that! I knew what I was getting so I would have been out in two minutes. Super disappointed that they closed that soon! Three other customers got the when I did, & they were as disappointed as me!

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LI

Livia Perkins

Overall a great experience. My stylist was knowledgeable and pretty quick. Did what I asked and offered suggestions when I asked. My hair looked fantastic overall but the prices were a little steep for a salon in a store. A haircut and style ran $47 before tip! Im used to paying that downtown. However, they got me in on very short notice and like I said my stylist was pleasant.

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Z

Z Johnson

Friendly staff every time I go in! One of the staff helped me save money by pointing me to a lower cost option for taming my curly hair than the high end serums. Instead of spending $30, I spent $8 (and the stuff works well!).

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KA

Karen ePage

This location hardly has merchandise in stock. Makeup section is disorganized & messy... And haircare selection is far and few between. I drove here a few times for specific items and they are never in stock.

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KA

Karol Jennings

Tina is the best! She made my daughter feel like a princess for her ballet recital. She took our request and really ran with it. Would go back in a heartbeat. Everyone was very kind and helpful.

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TI

Tiffany A

The manager looked at me like I wasnt worthy of being alive and asked me if Ive ever used a beauty blender. I regret spending $40 in there.

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LI

Lisa Gaspar

Typically great customer service & great variety of products, but frequently a little high priced so you have to watch for sales.

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WI

william hunt

Good selection. The staff is nice and know about the products.

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MI

Mindy Goodridge

Nice selection of beauty supplies but pretty high prices!

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DE

Dean Gribble vision

My girl spends way to much money at this place

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TE

Teresa May

My favorite place for all my makeup needs!

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DE

Dena Baker

Large selection of beauty products

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ST

Stephanie Fiedler

Great deals on beauty products

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LY

Lyneasha Moore

Disrespectful horrible staff

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TR

Tracy Power

Great selection of products

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VI

Vicki da Mora

Good prices and variety

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TA

Tara Randolph

I love Ulta

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GE

Gerald Sirchio

Good service

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