SEPHORA

Reviews 10

MA

Margaret W

Im not sure where i am supposed to leave feedback regarding your employees but i had to take a minute out my day and give praise and gratitude to your employee named Summer that works at the Arden Fair Mall In Sacramento Ca Location She helped me with a crisis i had with very little time before work and did it with a smile and was so polite and helpful. She definitely knows what she is doing and i was so happy to get a chance to interact with someone so nice and pleasant. She definitely is a good fit for your company and i just wanted to let someone know that she was definitely amazing and i look forward to having her help me with my "makeup crisiss" from now on ... thank you Summer!!!

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ED

Edna Chavez

I wish I was able to give this 0 stars! Worst customer service ever! So yesterday I came in to buy a moisturizer that cost me $40. This morning I go to open it and use the product...well the jar was EMPTY!!! I go back to the store today and tell them what happened and they say I cant return it because it has no product inside. So I tell them THIS IS HOW I GOT IT, then another girl says I cant return it because its a totally different box which makes no sense because thats the box I walked out of the store with! They pretty much tell me there is nothing they can do about it! SERIOUSLY!?! I bought $40 worth of NOTHING! Im never shopping in this location ever again.

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GI

Ginger B

I have visited MANY Sephoras in different locations all over the country - I am a VIB Rouge member and travel for my job. I will say that this location has the worst customer service of any Sephora I have ever visited. I asked for help two different times - from two different employees - and was blown off both times. But they were front and center when it came time to tell me the store was closing in 3 minutes and I needed to check out. I will never shop in this store again.

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CA

Caitlyn Still

I visited this store twice within 3 days. The first time, the store was packed with customers and the staff was not very helpful. I asked an associate for a sample and she says she cant give me one because it is too difficult to get the product out of the container. During the second visit, the store was nearly empty and an associate helped me find exactly what I was looking for. I guess the store is hit-and-miss.

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HO

holy torrefiel

This sephora is the worst Ive ever been to when I put something back and went straight to the counter they thought I was shoplifting and even has security it was an inconvenience and just absolutly never going to buy things from there again they also had rude employees

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AS

Ashlynn B

How do they employ at least 20 reps on the sales floor but yet they cant help anyone? Never again. The jcpenny is hands over fist nicer. Ill shop online before going back.

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SA

Sara G

I had to ask several employees for help before I finally just walked out without buying anything.

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AZ

Azita Khoramroudi

Bad customer service , bad make up service and no knowledge of how to use anti-aging products

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JE

Jesus Dios

Mio

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AN

Annika Embry

They carry all the best makeup brands.

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