GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	9423 192nd Ave E, Bonney Lake, WA 98391, USA
Phone:	+1 253-862-4576
Site:	gowireless.com
Rating:	4.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM

Location

Photos 13

Reviews 20

A Private User

I was ready for an upgrade through Verizon so I went to This store. I went there to buy a iphone and they stated that they were out of stock. so they then told be about this other phone and that I could try it out for 14 days at no charge and if I didnt like it I could return for the Iphone. SO I tryed it and was not the same as an I phone. SO after returning the phone they told me there was a $50.00 restock fee and I mentioned that is not what the salemans stated so I was stuck with a useless phone or pay the$50.00. Then the salesman tells me that the Iphone 4 is the same as the 4s so why pay 400.00 for the 4s when the only diference is SIRI. So I selected the 4 iphone the salesmans then proceeded to pull out a large knife from the front drawer and tell me that I have to open it for final sale. This was all kinda wierd but I thought this was Verizon so all is ok. Well come to find out the 4 and 4s are completely different phones. They also charged me $40.00 more for the first phone then what Verizon does. SO shoppers beware and dont get suckered like I did. They are out for a sale and not your best interest. this is not a verizon store and verizon willnot help you with any complaint issues.

Joe Cool

I went in on Tuesday to buy a phone as I have been with Verizon for 12 years and have never had bad customer service until now. The girl at the counter tells me they dont have the phone but it will be in tomorrow then proceeds to tell me she wont be in until Thursday, tomorrow is her day off. Not a problem. I went in on Thursday and she tells me the phone isnt there, that her manager has it in Olympia. I dont have time to run around and wait without a phone until they figure it out. Poor communication between manager and employee. Buying a phone should not be this much hassle.

Josh Devereaux

Went recently to purchase a new phone and the customer service at this location is fantastic! If you have had a bad experience before, be aware they have changed managers and the new Manager Deja is great! She helped me load everything in my new samsung note 5 which I love. This phone gives me an actual place to write notes while on the road or where ever! Again the service at this location is awesome check it out!

Shane Coyle

After waiting in line for an hour they told me they could not activate my second hand Droid Bionic because it was 4G. Took it to the other Verizon store in Bonney Lake and they had me talking in less than 10 minutes. Im honestly surprised the people there were able land customer service jobs, much less customer service jobs in the tech industry. They actually almost seemed too incompetent to even dig ditches.

Corey Cummings

Trisha Hanel went above and beyond her job. She had to call several different departments because I had fraud on my account and didnt know it. We have been working on this for a week. Finally we are done and I got a new phone and a tablet and I am very happy. I will always come to this store and I will recommend her to all my friends and family. She needs a raise. Thanks again!!!

Sandra Enz

Jessica and kate were the most patient and truly kind girls iv had the pleasure of having help me. Not only were they diligent in fixing the problem with my phone but they were also respectful to me and made me feel better about the fact that Im old but new to technology.. So sweet and actually made me laugh out loud while this whole process went on. Keep them around, they are amazing!

Lorene Whitehead

Had a great experience at this Verizon location today. Kate was very helpful in explaining the issues I was having with my cloud. She fixed the problem and showed me how to do it myself next time. I would highly recommend this location over the location in downtown Sumner where I live. These ladies are so cheerful and nice!

A Private User

I bought my mom a phone from where I live and sent it to her. She went in to the bonney lake store to switch old phone info over to new phone. Lady wanted $15 just to hook them up to the machine that does it.... all because my moms phone didnt come from that store. They were rude and unproffesional

Zach Bartlett

Jake, need I say more he gave me options helped me out a lot and was making me feel good about my purchases. Jake needs a raise I never have actually wanted someone to get a raise after leaving a store but with him I say a dollar an hour more is still to low for this awesome guy. Thanks jake.

Shari Ross

Customer service from Deja and Nicole was stellar! They were amazing. We appreciate the time they stayed late to set up our phones and tablets after closing and were so patient. Deja and Nicole are excellent employees you should be proud to have them! It was worth the 30 mile drive!

Lori Suggs

Trisha, Technology is changing so fast there is no way for someone like me to keep up. You on the other hand have a fantastic grip on the latest offerings and made it all less intimidating for me. Thank you for the fabulous customer service.

Joe Androsko

Trish did a damn good job helping me with my account. She got me a tablet and helped me make my bill lower! Deja the new manager is getting a good staff that knows what theyre doing theres a store down in enumclaw but I always come here!

john douglas

Trisha has great customer service. She was very helpful. She put my new screen protector on ans she got me a new tablet and helped me set it up and showed me how to use it. I will recommend her to all my friends and family.

Stevanie Rubeck

Curtis was awesome. He was helpful and not pushy. He seemed sincerely interested in getting me the right phone. He also did some math and research to get me the best discounts. Best phone buying experience Ive had.

Mabel Stern

Deja is great! My husband has been a hard sell but, its been a great experience. Some times my Husband is difficult but she has been so patient with us setting up our phones and tablets. A BIG THANK YOU!

Susan Stinnett

I screwed up! And this team fixed my mess. They were patient and professional and never gave up. I came in stressed out. I left smiling with my equipment working perfectly. Thanks Jessica and Jacob.

Jared Newman

Trisha Hanel has amazing customer service. Came in to get a phone and ended up getting a free tablet too. I will always come to this this store and I will recommend her to all my family and friends!

Dean Erickson

Trisha Hanel was extremely courteous and helpful in getting the best possible phone upgrade for me. She did a very good job of explaining everything and getting me setup on my new phone.

Judy Hawky

Trisha Hanel Great experience with Trisha today at Verizon.She figured out a complicated problem with my phone,and she resolved it .I would highly recommend her to my friends and family.

Bill L

Trisha hanel has superior customer service she needs a raise. She went above and beyond. My wife fell and she came to help out. I will recommend her to all my family and friends.