Sprint Store

Category:	Cell Phone Store
Address:	3615 Factoria Blvd SE #1, Bellevue, WA 98006, USA
Phone:	+1 425-780-0614
Site:	storelocator.sprint.com
Rating:	4.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 24

Reviews 17

Abrehet Francis

I went into this Sprint store a few weeks ago, because I wanted to analyze my bill and work out a few discrepancies. Victor was in that day, and he went above and beyond in every way to ensure I left a happy customer. To be honest, I had stopped at T-mobile before coming in, because I was so fed up with the back and forth I was experiencing with Sprint. I have been a loyal customer since 2012, and have always had an iPhone. Once the 6 came out, I decided to use my upgrade because it was supposed to make my plan cheaper. Instead, a representative in California that helped me did something to my account where I was paying for two lines without knowing. Not only did Victor look into my past charges, and figure this out, he also called Sprint to work with me in getting my account back in good standing & correct the charges. He was passionate about helping me from the very beginning to the end, and spent quite some time calling around. Needless to say, I left a happy customer and was even reimbursed from past charges that I overpayed. I would highly recommend this sprint store for the quality of service and the thoughtfulness that goes into every transaction from the employee. Please pass this along to Victor, and make sure he gets the recognition he deserves.

Youji Hong

Victor is a god. A genius god. Outstanding customer service going above and beyond! He fixed all my issues transferring my SIM card to a new device by: 1) Providing accurate information over phone call when he was already busy helping a long line of customers 2) Staying 15 minutes after closing time (8pm) to help me when I arrived to the store in person 3) Being patient with me, even when I had to call my family to confirm my Sprint PIN# 4) Making a phone call to get my new, unregistered device into the Sprint network 5) Finding a new SIM card on the spot to aid in my transition from Android to iPhone I struggled for 3 or so hours trying to get help from other Sprint locations and the general phone service line, so I was starting to panic when it was approaching closing times, but Victor fixed everything, and I really cannot thank him enough. I am a very, VERY happy customer. Thank you!

Elizabeth Jurrus

A sales associate at this store attempted to scam my mother while she was replacing her broken phone. She was given two ‘free’ devices (mobile hotspot and landline simulator), even though she did not want or need them, which added recurring fees to the phone plan. She was also sold new USB chargers because her old ones would ‘damage her new phone’ (total BS). Since she is on our family plan, we were able to revert the changes, but when she returned the devices they charged her a restocking fee and failed to deactivate the additional lines. Even if you wouldn’t fall for this, please avoid this location on principle.

Rheanne Gloyd

My phone had shut down and wouldnt come back on, i called on a sunday to see how late they were open because i worked til 6, the guy who answered was super nice and even though they closed at 6 offered to stay late so i could bring my phone for him to look at. He (i think it was the manager) was incredibly nice and knowledgeable and even though he couldnt help me in his store he was able to help me find another place that had what i needed and even called them for me. Will definitely be coming back if i need anything else :)

Brandon LeMieux

I love this place. Most cell phone stores try to upgrade your service or offer you a better deal that really doesnt help (like my old Verizon plan). The manager at this store sat down with my fiancée and I and told us where we could cut back on our service and he changed our plan saving us just over $30 a month. He didnt try to sell us a "free" tablet or "free" phone upgrades or anything like that. He genuinely cared and that is why we will be lifelong spring customers. I will always recommend Brenton and his staff!

Jesse Matz

Thanks Nick! My girlfriend isnt a sprint customer anymore and we were trying to get her iphone 5 unlocked from Sprint. Nick got on the phone and seriously grilled his own company why they dont unlock devices. Even though sprint corporate can be a pain - Nick is looking out for you (or me in this case). Seriously if I was a sprint customer, I would be doing all my business with him and that store. I hope this review gives just a small fraction of appreciation of trying to help us today!

King Reynolds

Fast, Reliable, Simple Service. I would like to thank Victor for helping me fix my locked screen phone and processing the functions so that I could reset it. Customer Service over the phone could not help me, but this Sprint Store location could. Wow! Impressive! I recommend all customers to go to this Sprint locations. Good deeds! Great customer service Experience. I am a virgin mobile carrier with a Sprint Prepaid Cell Phone. Thank You!

Zander Kane

I drove from Edmonds to come to this store, at first because of good rating, but i will always continue to come here now. Both the manager and his staff are freaking amazing. They keep the mood fun even while you wait. Always checking on you. Thank you guys, see you again soon for more accessories for my Samsung s7 edge and Tablet Troy

Yahya Akbar

Nick helped my wife and myself solve systemic problems with our Galaxy S7phones. His knowledge and professionalism was par excellence. His environment is warm and cozy. We will return to his store whenever we have a technical issue or want to upgrade. --Dr. Yahya and Mrs. Akbar

Sydney Bergevin

Brentons knowledge is amazing. Nick played assistant and transferred everything for me when I didnt even realize it. Some guy named Victor rang me out and gave me amazing discounts on accessories. It was a trifecta of customer service and I couldnt be happier.

Brenton Pickering

My staff and I strive to offer the best in customer service. If you are ever unsatisfied with your visit and do not want to leave a 5 star review please contact me directly and I will bend over backwards to assist you and make you happy.

chandler bruning

Shayna the new manager went out of her way to help us out with our new phone plan. She was quick and got us the best deal for us and for a great price. I highly recommend you check out this location! Never busy either :)

Alicia Britt

Nick was great!! We were greeted as soon as we walked in even though he was with other customers. He answered all of our questions without making us feel incompetent and was very quick and efficient with service.

Shannon Willis

At first I gave this store a good rating unfortunately the run around Ive gotten since Sept has been unbelievable. Ive know taken my problem to the customer service team and Im filing a complaint with corporate.

Alyssa Downer

This is one of my favorite Sprint stores! Im so happy it opened! The staff was super friendly and helpful and the manager was a great ball of positive energy. I highly recommend this location!

Jazzy Shelton

Brenton was great and helped me get a new phone. He also some how linked his iTunes account to my phone and I had to factory reset it and it took 3 calls to get someone to help me.

Kristian Booker

Brenton Pickering is the best person to buy anything from and when it comes to phone we can all use an honest and trustworthy person, which he is.