Raybar Fine Jewelry

Reviews 5

JO

John S

I wish I consulted with Drew at Raybar Fine Jewelry before I made the mistake of buying from the "new" jewelry chain store in town. I was seduced by the slick radio spots from a company that promises a "whole new way to buy diamonds" only to be utterly disappointed several times with their service after they got paid. But, I digress. Drew is a true professional. He was very affable and honest with me and my fiance when we had to visit with the ring I purchased from the previously mentioned chain store. I needed him to inspect the ring and asked if he could offer his opinion because the diamond was moving in the setting. Rather than getting into the specifics of his inspection, Ill just say that he really does want YOU to know what hes looking for and actually shows you with his fancy camera. He wants you to understand what the problem is. Not the typical "trust me" shtick from most people in the service industry. Now, I dont envy his position of criticizing anothers work while keeping objectivity. He was extremely diplomatic about what he saw as lacking (the craftsmanship) while also nodding in approval when I told him the price I paid. Wait, wait, wait. Thats not supposed to happen! I guarantee you that had I went elsewhere and asked them their opinion I would have been lectured about how much I overpaid and blah blah. Drew did not do that. He gave me advice as to what I should say and do to have the original store fix their mistakes. The advice sounded like it came from a close friend and we just met him 10 minutes prior. I tried to give him money for his time and he declined, saying that if we needed any more help with anything jewelry related, then wed know where to find him. I was so impressed that we are going to return for the wedding bands and from what Ive seen of his workmanship and all the 5-star reviews left by others, I have no doubt that Drew will take care of us!

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Natalie Anderson

I came to Raybar with my wedding ring set after having an.... interesting.... experience at another jeweler. I went to the other jeweler to have my engagement ring and wedding band sized (from about an 8 to a 4) and eventually fused together. They sized my engagement ring correctly, but sized my band almost half a size too big, and told me it was needed in order to have them fused together. Of course, I went along with it because they were the "professionals," after all! When I finally did get the rings fused together, and got them back, I noticed they didnt exactly line up. After I showed my husband, he said you definitely need to take it back and get it fixed. So I went back a week later, and expressed my concerns, in a polite way. I didnt come in, guns blazing, demanding to speak to the owner. But, I felt like I was treated as if I did. The guy who worked on my rings, who is also the owner, spoke to me as if I was stupid, and like I shouldve known why it looked the way it did, saying that it was because I had it sized so small (which I cant help!) and because it was just a "generic ring" and wasnt "custom." I kept my (disgusted) thoughts to myself, and left very disappointed. Now, to Raybar! I came in, desperately hoping they had a better opinion than the first place.... and they saved the day!! After explaining the situation, they more than understood, and said theyve even had this happen before. Where people came to them to have their jewelry fixed after being poorly done at the other place. They resized and put my rings back together, and tightened all the prongs around the stones, for less than what I paid previously to just have them fused together! So from now on, I will only be taking my jewelry, and referring friends, to Raybar. Superior work, and excellent pricing! Couldnt be happier!!

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KA

Kat Kofler

I wish I could give more than five stars! I am so incredibly happy to have discovered Raybar. After having a seriously frustrating and negative experience working on a custom engagement ring at another local jeweler (which took some five months), I wound up with a ring that I was pretty unhappy with, and my fiance had spent a significant amount of money on. When I first met with Drew, he provided honest and professional advice about how to go about "fixing" the problem with the other jeweler, before we even expressed interest in working with Raybar. I felt as though he was talking to me as a friend, and I felt like I could trust him instantly. His advice was so helpful, and we ended up getting our money back from the other jeweler. Despite the lengthy negative experience with the other jeweler (which sent out the ring to be built rather than building it in-house), we decided to try doing another custom ring with Drew, and I am so happy we did! He provided helpful websites and designers for inspiration, and quickly came up with a design that truly represented what Ive been looking for. When we first consulted, I told him we had an upcoming trip to visit my family a couple weeks down the road and would love to have it completed by then. We just picked it up yesterday, on time, gorgeous, produced right at Raybar and just how I envisioned it! My fiance and I are truly happy and well use Raybar for all of our jewelry needs going forward! Cheers to these guys!

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ME

Melody Chapman

Decided to give Raybars a chance after being talked into going by a good friend. Initially I hesitated going into any jewelry store because of a past experience at a chain store with my engagement diamond being swapped. My friend insisted that I go and that it would be different. And it was. The jeweler at Raybars was very understanding of my paranoia with not wanting to leave my deceased mothers Ruby ring for repair, but I knew that it needed to be left behind for a certain amount of time in order to have it properly fixed. I was really surprised when he told me that he would let me watch the repair in person. Of course I had to come in on a day and time he was able to accommodate me. Let me tell you, being able to talk to a real jeweler and having this exceptional service made everything less stressful. I really appreciate them going out of their way for me. I never knew that I would be able to sit in the back of a jewelry store and actually watch someone repair my cherished ring. I also never realized how much care is required to fix such a precious item. I have an increased appreciation for Jewelers and their art in a way I wouldnt have otherwise. I truly feel that Ive regained my faith and trust in a jeweler after a previously bad experience. Thank you so much Raybars!!! - Melody =)

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MI

Michael Shutter

This was the first time that I used Raybar Fine Jewelry, as I was referred to them by a good friend. I must say that my experience with them was nothing short of excellent. This is a family business and dealing with both Jerry and his son Drew was great. They spent quite a bit of time with me and even showed me their "shop" where all the hard work, creativity and attention to detail takes place. I took them a mans ring with some diamonds that needed to be replaced as well as be repaired in some other places and be cleaned up. Drew took a few high resolution pictures of my ring so that he could clearly show me where the ring needed to be repaired and rebuilt. That was very impressive to me. A week later I picked my ring backup and was quite surprised at how beautiful it looked. Again, Drew took another high resolution picture of the ring, then placed both pictures side by so that I could see a Before and After. I was very, very happy with their expertise, their work, and the time they spent with me. I would HIGHLY recommend anyone in the Virginia Beach, VA area and beyond to pay Raybar fine jewelry a visit the next time you would like anything jewelry related. Hats off to both Jerry and Drew for a job well done. Mike S.

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