Michaels

Category:	Craft Store
Address:	46301 Potomac Run Plaza, Sterling, VA 20164, USA
Phone:	+1 703-430-8645
Site:	locations.michaels.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 18

Lenore Raff

TOTALLY FRUSTRATING. I have been trying to frame a simple poster since August 14th. I went here to have a mat cut and at that time I bought a frame kit to make a 16x20 frame and a glass and backing board package that was supposed to fit said frame. The fellow at the framing desk quoted me a week to get the mat. THREE+ weeks later the mat actually came in. I politely tried to let the girl working at the framing department know that delivering this product several weeks late was not acceptable and that it had caused me to miss the event for which this was to be a gift. Now it has to be a belated gift after the couple returns from their honeymoon. The girl simply walked off while I was trying to tell her this, and couldnt have cared less. I complained to the store manager. She was sympathetic and said she would speak to the employees about their customer service ethics. Today I assembled the frame kit. The frame pieces were VERY POORLY mitered on the corners and there were chips out of the finish on the mitered edges. This should have never passed quality control at packaging time, much less made it into a customers hands. It gets worse - the glass doesnt fit into the frame by about 1/16th of an inch. There is no way to adjust this., AND YES IT GETS EVEN WORSE - when I called the store location, all I got was an automated voice that said "Goodbye". I tried this 3-4 times before giving up in frustration and writing this review.

Olivia Dominguez

Usually has pretty good sales going on, but still feels a little pricey. I feel like its a bit challenging to navigate the store and find what youre looking for because of the layout. Ive been to many different Michaels around the country but this one just doesnt have all the supplies Im used to. Overall pretty good store.

A Private User

This lady names Alisha, helped me find what I was looking for. I called about 5-7 Michaels before looking for a specific iteam. She was amazing and I think went above and beyond. I sopke to her manager and got the corporate number so I can let them them about her. I am impressed!!!

The Cat Bakery

I go to michaels a lot, considering that l craft a lot as a hobbie, and michaels never disappoints. Their wide range of craft supply, and their usual sales depending on the season or holiday makes it a great place to shop.

Alex Ward

Its just your standard Micheals, nothing special. The people who work here are friendly and helpful, though can be hard to find someone not working the register.

Josiah Rentschler

Very good craft selection, I found everything I needed. Checkout times are slow if you go in the late afternoon or evening.

Anne Kemp

Clean store and well organized. Absolutely impossible to get any customer service.

Veenus A V

Art at minute level! good one. if you can add few more books, it will be great.

Ely M.

Always find what Im looking for and the employees are very friendly.

David Roca

I Love It! Customer Service Is Great! They Are A Big Store.

LucyAnn Shortess

Good coupons, has all the craft supplies you could need.