Smithfield True Value Hardware

Category:	Home Improvement Store
Address:	1409 S Church St, Smithfield, VA 23430, USA
Phone:	+1 757-357-3705
Site:	truevalue.com
Rating:	4.3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 10AM–4PM

Location

Photos 19

Reviews 13

Patrick Hentges

Ive never had anything but good experiences shopping here. Yes, if you dont mind driving 30 minutes (if youre lucky!) across a 5 mile bridge and through heavy traffic, then Lowes has a larger selection of stuff. BUT, if you have a specific job to do or problem to fix, you will find everything you need right here, and at a competitive price. From tools to plumbing parts to lawn and garden to paint and even household supplies, its all available here without having to leave Smithfield. And now that they sell lumber, True Value is truly a one stop shopping experience. The staff are always polite and helpful. Not always smiling from ear to ear, but then neither am I (ever). Maybe its me, but I dont go to a store or a restaurant to make friends, I go to buy something I need or get a meal. I dont need to know my waiters name nor do I care if the person helping me find the part I need to fix a sink is all smiles and chuckles. If things are done in a timely manner and they are polite and bring me the food I order or I leave the store with what I need, I consider that to be excellent service. And excellent service is exactly what this establishment delivers. An extra bonus is their post office counter in the back; theres no need to go out of your way to downtown Smithfield with its cute but crappy streets and vintage lack of parking when you need to mail a package. From stamps to packing materials, to Priority or Express Mail, anything you can do at Smithfields archaic main post office can be done here without climbing steps or waiting in a long line. A final note about the anonymous negative reviews is simply a suggestion that you consider the source. People who are afraid to even leave a fake name are likely nothing but unhappy people with no life, and their comments should be given little weight. People who use their names generally leave honest reviews, good or bad, but anonymous reviewers choose to be anonymous for a reason...

Our concierge

Dont be fooled by "rude" reviews. These "rude"reviewers need their noses wiped. I have yet to see one these babies not be the cause of their "rude" responses. They think they are the center of the universe and everyone needs to pat their a$$. Understand you are going to a store for items. Not for a social event. Keep in mind the people working there have to do so on a day YOU are not working. You have to laugh at the numbnuts that dont want to go back cause the staff was rude. Really??? Define rude. Not smiling? Not genuflecting? The bottom line is these people have what you need and know how to find it. If you get a rude response from any retailer you probably gave them a rude reason to do so. Do your self a favor and always disregard the "rude" airholes and see past them to the real value of any retailer.

Si Vis Pacem Para Bellum

This store is not bad at all! Im not sure WHO or WHY those that left negative reviews did, but I assure you they are incorrect! This is a locals-owned franchise that is surprisingly similar to how you would expect a one of a kind small business to treat its customers. I will continue to shop here! Youre usually greated when you walk in, if theyre not slammed, and if you dont need any help youre left alone. Very professional and respectful! I had to leave this review after reading the ridiculous negative feedback while I was checking their hours of operation. Please find out for yourself how wrong these negative reviews just happen to be!

Smithfield Smiles

Smithfield True Value makes me smile because the owners make it possible for all of us to stay right here in town when we need basic hardware supplies! They do a great job of stocking the store, and go out of their way to help customers. They have employed many young people in town over the years, giving so many their “first job,” and great experience in learning to work with the public. Thank you, True Value, for making us SMILE when we go to the local hardware store, and for keeping our dollars local.

Fred Walls

Senior staff is always ready to help. Younger staff probably needs some training and encouragement. Locally owned, with a desire to meet the needs of the community. Negative reviews ought to be more specific, simply saying someone is rude doesnt explain the negative experience for readers. Sometimes rude is a response to rude! Not good but understandable.

John Butrick

I have found their pricing competitive with Lowes. I have never had any negative encounters with staff, in fact they have been repetitively helpful in special ordering material I have needed. I hope in the future they will sell lumber as there are no lumber outlets close by.

Patric Carpenter

Great store, but everytime I go in i feel like Im being followed. I would rather drive farther and not be judged.

A Private User

This is a horrible store. The staff members are very rude. I have never had a pleasant experience in this store.

A Private User

Horrible customer service. Young cashier was very rude. Taking business elsewhere.

Pierce - BANG SCIENCE

Very nice place they have nice staff and they have all the supplies you need

Vicky Adams

I have never had anything but positive interactions with the staff.

Bernard Belding

Expensive but they have it.