The Home Depot

Category:	Home Improvement Store
Address:	15410 Chrysler Dr, Upper Marlboro, MD 20772, USA
Phone:	+1 301-780-6555
Site:	homedepot.com
Rating:	3.2
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 5

Angela Griffith

I simply wanted to share with others the terrible service that I received at the Home Depot store located in Upper Marlboro, MD (#8550.) Ive recently purchased a home very close to this store location, so in the past month or so, Ive spent nearly $920.00 in this single location. Home Depot has always been my go-to place for nearly everything in my homes from hardware, to lighting, cleaning supplies, paint, etc. However, after the experience that I had yesterday evening, I will chose to go to any store at any distance before shopping here again. Around 7:00 pm on June 24, 2016, my fiancé and I needed to grab more paint for the living room in our home. We are nearly finished painting our entire main level with paint all purchased at Home Depot. We ran in quickly, and as he went to grab the paint, I shopped for numerous other supplies that we needed for the home. We made our purchase and left fairly quickly. We arrived back home to continue painting, and noticed instantly that he requested the wrong color. We grabbed everything and ran back to the store to see what the return policy is, as it was nowhere to be found on the receipt. As we arrived to the store, there are two staff members standing behind the customer service desk who proceed to leave the desk as we approach. We grabbed their attention and the lady (I wish I would have gotten her name) inquires about what we need. We share with her the problem and she points to the gentleman standing beside her and says "Talk to him." Confused by her response, we restate the story to Avon (assuming hes the manager) asking if we can switch the paint that we purchased for another color or receive store credit. His only response was "Ok. Go see Tonya in paint." Assuming that everything was worked out, we happily go back to see Tonya (who was extremely pleasant) and once again, restate our story and repeat Avons response. She then informs us that she is unaware of what he wants to take place because any switching or crediting would have to happen at the service desk. She politely asks us to go back and get clarification. Frustrated at this point, we go back to the desk and Avon is not there but the lady that we originally spoke to was there. We share with her Tonyas confusion and she states "When you walked away, Avon told me to tell you when you came back that theres nothing that we can do. We dont return paint." We explained to her that the information that she just shared was exactly what Avon should have said to us before sending us to the paint department blindly. We ask to speak with Avon again and she says no. That he wasnt technically on the clock and that she wouldnt be paging him. We were completely flabbergasted at this point. She then says "Young people never read the receipt. The return policy is stated there." I then told her that shes wrong because its not printed on the receipt. She says "You probably ripped it off." Clearly seeing that theres no rips in the receipt, she begins to accuse us of ripping the label off the can. I explained that it was extremely rude and discriminatory to question our characters like that. We then see Avon walking towards the back of the store and proceed to approach him there. He says, "Shes right. Theres no returns or exchanges on paint. You can buy another can or ask them to darken or lighten the color you already have." Everyone at the paint counter at this point looked completely confused and commented on how disgusting his response and demeanor was. Tonya promised that she would try her best to make it a color that wed be happy with. She called over David and the two of them tried everything in their power to help us. Unfortunately, this is now a color that we could never use in our home, but it was so nice of Tonya and David to try.

Tonya Johnston

TERRIBLE customer service! Dont order online for in store pick up if you you need your product same day. I ordered wood flooring online for a job to be completed tomorrow and the site states they have 21 boxes in stock and it is available for same day pick up. Never receive a message that its ready for pick up so my partner goes over to the store to check and were informed by the "Supervisor" that the online site is "never accurate" and they only have 5... while the site is now showing 8 in stock, minus the 13 I ordered which dont exist...WTF!!! Store is closing soon so I guess no one was going to call me and tell me that they didnt have it and furthermore, how are you a major corporation that cant keep up with inventory and why are your employees telling customers how your information online is NEVER accurate! I was then told I could cancel the order and place another one at another store... so Im supposed to order online from another store that possibly doesnt have any either because the inventory online is inaccurate??? What kind of non sense is this? Complete nonsense and the so called Supervisor wasnt helpful AT ALL. Basically its just oh well, too bad... that was the attitude... Wont ever order from them again... theres always Lowes.

Brian F

I have been coming this Home Depot for a little while now. Most of the time Im in and out. This time was one of the worst. I rented a Penske truck for moving, returned to Home Depot to turn in the truck. I went to the tool rental door entry an rang the bell to get in. I stood there for a good minute before the lady from the Pro Desk had to come and buzz me in. There was nobody in sight. The lady from the Pro Desk tried to help the best she could, but it wasnt her department. More customers started to come and return there tools. The Manager was called several time over the loud speaker, then finally came after 20 minutes. Finally got out of the store but still dealing the deposit they havent gave me back. Im on hold right now waiting to talk to a manager. I have call several time and nobody will answer the phone in the rental department. The Assistant Manager Matt is very unprofessional. Will be contacting Corporate.

Russell King

Terrible customer service. No employees around to help me find an electrical connector, asp I have to go to lumber. That employee spends 20 minutes trying to find someone to help me. I follow him to the break room and voila, there are all the employees. One was told to clock in and help me. He sighed and huffed and puffed and could not find the connector. I happened to spot it and he tried to go back to the break room, but I had to stop him as buying electrical cable requires an employee to help you. He couldnt find the cable I needed despite his computer saying they had a ton of it in stock. He tried to sell me the wrong cable that was not only wrong for the connector but dangerous to use in the application I needed as well as a code violation. This guy knew NOTHING about electrical parts. (NEMA? whats NEMA?)

Russell Walton

Only reason i gave one star is because 0 star wasnt an option!!!! Store absolutely sucks!! First experience there was a train wreck. Went to purchase appliances and waitied a little over a hour with no help.. was told someone was coming but never showed!! Second experience.. ordered a granite countertop and Craig the sales guy had no idea what he was doing. Told me EVERYTHING was included with purchase as far as installing my sink and plumbing!!! Found out by the installer that nothing was included. Had to end up paying an extra $380 for installation of sink and plumbing!! STORE IS A TOTAL JOKE!!! And after all was said and done i still have a sink sitting in the middle of my kitchen floor and no plumbing hooked up!!! Will never do business with this store again!!! Total joke!!!!