East Coasters Bike Shop

Category:	Bicycle Repair Shop
Address:	3224 Brambleton Ave, Roanoke, VA 24018, USA
Phone:	+1 540-774-7933
Site:	eastcoasters.com
Rating:	4.5
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–5PM Closed

Location

Photos 10

Reviews 15

Christopher Blakeman

Ive been riding for many many years, and have experienced the full range of local bike shop types and attitudes across the US, and East Coasters is far and away THE BEST experience Ive had. The staff are friendly and always greet you with a smile (except maybe when theyre slammed, but hey...). Theyre not bike snobs who give you the hard sell or try to size up you and your bike savvy in a matter of seconds. They listen well, and are equally attentive and helpful whether youre just browsing, picking up some tubes or ready to lay down some big time cash on a major purchase. Ive witnessed (and experienced) the time they take to listen to and then educate and inform their customers to find the best options. Even working to make stuff from other shops right, which many shops simply will not do. If youre a serious veteran rider, a wet behind the ears rookie, or anyone in between, you will find helpful and friendly service there. While no one is perfect, these guys and gals are damn close! One final point. Their slogan is "Its All About the Fit" and that couldnt be more true. Having the proper fit makes a HUGE difference, so I encourage any skeptics to do it. East Coasters doesnt just muddle around with you, they get you and your bike on a trainer, take (and record) your measurements, and slowly get you dialed in by swapping out parts if needed. Getting it right may take a few tries, and you have to be engaged, but keep working with them. You will not regret it! Happy Riding ;~)

kirk strand

unprofessional ! As a former bike shop owner, I cant express how much of a service and personality driven industry cycling is. My visit to east coaster was from a different perspective. I am an independent Rep. who travelled by car to the Roanoke area ( 8 + hours ) to check out the local shops. I entered the shop and introduced myself to the sales woman and she said she would let the person in charge know that I was there. A short time later she came out from the back room and told me he said he doesnt see people without an appointment. She did say I could leave the information. I politely declined and left the store. It is my opinion that the products I represent wants only Polite courteous and knowledgeable people selling out products. Not people who feel they are so important that you need an appointment just to introduce themselves. A simple Hello but Im sorry Im busy would have gone a long way. I know this type well. They are your best friend as long as your spending money. Does make wonder about the service after the sale. Guess Ill never know.

A Private User

This was my first bike shop, where I got my first bike in 08. There were many times where East Coast helped me out with advice and repairs, etc. Ive easily spent between 1000 - 1700 dollars in the store. But after progressing in my riding I bought a Trek Ex 8 at a local shop in Raleigh NC. When I came back, I was explaining that I felt heavy on my hands and thought I might need a new stem or maybe a handle bar. I asked if this was maybe a good idea. The bike shop refused to give me advice without me paying for their custom fitting session. Which I will point out I did NOT get when I bought my first bike here. It really put me off, because I was prepared to buy an expesive stem if they thought it might help. But you shouldnt have to pay for helpful advice from your local bike shop, especially when youve spent soo much money there already. I go out of my way to avoid this shop if possible.

Capt. Insane-O

East Coasters is a truly outstanding shop in a number of ways. The owners and staff invest a lot of time, energy and funds into Roanoke area cycling. They are tangibly involved in making Roanoke a fun and safe place to bike for kids, families, enthusiasts and competitors. Theyre incredibly friendly and supportive. Want to: Ride more for fitness? Begin bike commuting? Try a bike race? Learn how to fix a flat? Bike more comfortably? Ride a century? Get your kids (or anyone) excited about cycling? Find a local trail or road route thats suited to your interests and experience level? Need your bike repaired very well - or cost effectively upgraded? Interested in purchasing some of the very best value and quality bikes and accessories available? Just walk into either East Coasters. Youll be greeted with a smile and enthusiastically helped with any of this - and much more!!

Rhett McNeace

Roanoke is very fortunate to have several great shops, but this one is the real standout. The staff is extremely passionate about riding, which makes them excellent sources for guiding you in the right direction with any purchase or service. I have purchased several bikes from them since 1997 and have been beyond happy with each purchase. I had a warranty issue soon after purchasing my last bike and they bent over backwards to make sure it was right. Their employees & owners do a lot to support the local outdoor community as well. They are a real asset to the quality of life in the area.

Will Moore

Awesome bike shop--without a doubt the best in Roanoke. Their staff is extremely friendly and helpful! I have used East Coasters for bike purchases, repairs, clothing, and advice for the past decade. Their service is impeccable and they are always happy to help you tackle any problem. I wouldnt take my bike anywhere else because I know that Wes and the gang do the best job in town.

Sean Workowski

This shop is simply the best in the area. Whether its a mountain, road or tri bike their mechanics will listen to you, find the problem, and will fix it better and faster than any other shop Ive been to. They also devote a lot of time and energy to junior cycling, bringing events and races to the area that help get kids interested in cycling.

Mike C Disc Golf

Super nice people. I had a last minute issue assembling my bike prior to starting a tour in Radford Virginia. This shop got me squared away and ready to go on my tour. Very friendly staff, great people. Highly recommended.

nathan kerr

Great bike shop and great staff. Highly recommend it to everyone. Huge supporters of the cycling community in the Roanoke and New River Valley. Shop local!

A Private User

Came to Roanoke on business. These guys helped me find the best local trails and information in what to expect. Thats awesome.

Laura Mason

The service there is above and beyond. Always greeted with a warm smile. Cant say enough great things about the staff!

Benjamin Lawry

Great staff very friendly and very helpful. Great follow up service on purchases and always happy to help.

Terry Lovell

Had the correct part. Fair price

A Private User

Great service

Ian Goebel

Over priced!