Pedal Power Bicycles

Reviews 7

LU

Luke Hodnett

Came into the shop with my girlfriend not really knowing what to buy and not planning on buying that day. Told our associate (Sean M.) this and he was more than happy to show us every style of bike and spend almost an hour with us describing advantages of different upgrades between models, what is good for our price range, and let us test ride whatever we wanted. The whole time he never pushed a sale other than giving me his card as we left after I asked. Flash foward to three weeks later and having visited pretty much every other bike shop in town we decided to buy from Contes Bicycles since they could order the Specialized bicycle my girlfriend wanted and the Giant bike I wanted (the same one Ihad tried with Sean at Pedal Power). Since ordering both bikes it has been almost 4 weeks and we still havent recieved our bikes. We have gone into to Contes to get fitted to our bikes and pick them up four times only to have them tell us that they 1: hadnt arrived yet, 2: hadnt been built, 3: at their warehouse in MD, and after the 4th time trying to get them (when THEY scheduled us to come in and promised again wed get them) I was told that the wrong bike were picked up from the warehouse! Plus to add to it I have been asked each time I go in why I wouldnt just get a Specialized bike by the associate despite the fact that the components on the Giant I ordered are better and I simply like the ride of the bike. If I had ordered my bike at Pedal Power I could have been riding it for a while by now, especially considering that they had the bike I bought IN STOCK already. I plan on making future bike purchases through them and recommend anyone shopping for a bike to at least stop by if you are looking at Agees, Contes, Carytown Bikes already. It was refreshing to not be talked to demeaningly because we each had a budget of <$1,000 on our bikes which happened at every other shop we stopped at over the course of a few weeks. Best bike staff I encountered in Richmond by a mile!

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BR

Brooke Willson

This is the best bike shop in Richmond. You wont be ignored, you wont be pressured to buy something you dont want, you wont be treated like an idiot for asking questions. Repairs will be done quickly and done well. There are other bike shops in town with larger inventories and more expensive machines, but Randy, Sean, Latane, and Travis will get you whatever you need, quickly. Ive been coming here for years to have my bikes repaired. Over the past two years Ive bought two new Giant bikes, one for my wife and one for myself. Giant makes most of the bikes youll buy in the other stores in town, but because they dont have to pay royalties to themselves, they come better equipped than equivalent bikes at the same price. When the wheels on my Giant Defy Advanced turned out to be too light for my fat body (after free repairs on the wheels), Sean and Randy helped me order some new, heavier-duty wheels. When those wheels werent right from the factory, they got on the line and made the factory (Velocity) build new, better wheels at the same price as the others. As I walked out the door with the right wheels, Latane said, "Remember those wheels are part of the bike you bought, so they have the same warranty. If you have any problems, well take care of them." Randy moved the repair station to the middle of the floor, so everyone can watch whats going on and talk to the mechanics. That kind of openness pervades the whole shop. Stop here first. It will either be the only stop you make, or it will be the place you come back to after having been ignored or condescended to at the other bike shops in town.

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MA

Matthew Donahoe

Ive come to find out that this place discriminates against people for mental health problems that they actively seek help for, and get proper treatment. "Letting go" of employees who have done nothing wrong in their job, have it documented that they have done nothing wrong, and have "let go" of said former employee only on the basis of something that they are being treated for. That is unacceptable, and is a horrible business practice. I have been told that the mechanics at this place Travis and Neil are great mechanics and great people. The owner, and the manager however, are horrible people for "letting go" of someone out of a misplaced fear and incorrect stigma. Do not do business here, and do not support or give your money to an owner who openly discriminates against others who are not of the "normal" persuasion.

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GA

Gayle Smith, MD

If I could give no stars to this shop, I would. I had a very negative experience. The charge was twice what I was told it would be and the staff could neither tell me what was adjusted on our bikes nor why my rear tire lost air. Only that it didnt raise any concerns for them, and if there was a problem, an inner tube wasnt included anyway (for the $70 I paid per bike.) First ride, I put my water bottle in the holder and the whole thing slides off. I own a nice bike to ride with my kids but I felt very taken advantage of by this group of twenty somethings. If, as a middle aged lady, I have to ask for help loading my bikes into the minivan, you can be sure I wont be going back. Ever.

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BO

Bonita Harlow

After speaking with Gwyn about bike options over the phone I knew I wanted to deal with this shop. Though I found a really good deal on a used bike through another channel I knew I wanted to give them some business. I took the used bike in for a tune up and get some gear. Tune up wasnt needed at all though the cost quoted seemed reasonable. Gwyn and the gang were terrific. No pressure sales, provided good information and even help me learn to click in and out of the cycling shoes on the indoor trainer since Im a novice cyclist. Glad to have found a bike shop that I feel I can trust.

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JO

John Gardner

The customer service exceeds expectations. I recently purchased a bike from Pedal Power, which I am very happy with. They set me up with the right bike for my needs, at the right price. A few hundred miles later, I noticed a noise that needed further investigation. I stopped by the shop without calling or having an appointment. The guys at pedal power welcomed me in, immediately diagnosed the noise and replaced the part. During this time, they also adjusted all cables, and tire pressure. All of this was at no charge to me, 15 min. later I was happily rolling out the door.

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JO

John C

Ive been a customer of Pedal Power for many years, mostly in their days at their old Mechanicsville shop. They merged and now are at Staples Mill Rd. Randy, Travis and all the team are awesome. I bought a new Giant road bike from them, and recently bought a used Giant mountain bike for some trail rides. They are friendly, fair, and like family. They even ask about my cycling kids and how they are doing. No arrogance here like some of the other Richmond shops.

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