Bridal Elegance

Reviews 4

MO

Morgan Borine

I really cannot say enough about Bridal Elegance. They are professional, customer service oriented, thorough, and extremely responsive. Most importantly, it is certainly clear that they truly care about each and every bride that walks through their doors. At Bridal Elegance, you are so much more than just another potential sale, the staff goes the extra mile to ensure that you feel important and beautiful. While I had always envisioned a wedding dress with beading, the dress that I ultimately fell in love with did not have it. Mary worked diligently to transform my vision of my dream dress into a reality. She is phenomenal! The beading that Bridal Elegance added is exquisite, and the dress is stunning, truly one of a kind, and in my opinion, perfect in every way. Trinh is also fabulous and spent a great deal of time helping me with the selection of my gorgeous veil and hair comb (she was also willing to take as many pictures with my phone (of me in my dress, wearing different veils, and with various combs in my hair) as I felt necessary. Lastly, I should add that I am a perfectionist (somewhat type A) and Mary, Trinh, and the Bridal Elegance staff were extremely responsive when it came to addressing any concerns that I had (any minor "freak-outs" on my part). For example, when I brought the dress home at my mothers urging, I noticed that there was a small part of the train (lace overlay that had become detached from the satin underskirt. I panicked and drove the dress back up to the store. Despite the fact that I didnt have an appointment and they were clearly busy with clients who had made appointments, Mary made time for me. Not only did she take the time to reattach/stitch it on the spot, she offered to carry it out to my car for me and bent over backwards (literally, as my car is a small 2-door) to get it situated/secured in the car. Yes, Bridal Elegance is amazing. After seeing the results of the final dress fitting, I decided that I trusted Bridal Elegance so much that I wanted them to do the alterations for my rehearsal dinner dress as well. I will be picking it up this Friday and I have no doubt that it too will be perfect. I cannot thank Bridal Elegance enough for providing such an incredibly positive and stress free experience. They have my respect and my highest recommendation. :)

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A Jones

This was the fourth bridal store that I have visited, and it was by far the worst. One of the consultants was very kind and got me started filling out a form and browsing the dresses. There wasnt much choice, but I came for a specific designer so that was fine. The consultant that helped me through the appointment was AWFUL. She was not personable, she did not help me get in and out of dresses, she never fluffed out the dresses so I could see what theyd look like. I was Never asked if I could change into a bra more appropriate for trying on dresses, so the dresses all looked a bit off. I was not allowed to keep more than 3 dresses that I liked, so I ended up claiming I didnt like dresses that I did. The consultant was so careless, she didnt take time clipping large dresses so I could see how they could fit, and she never untwisted straps or belts. She would pull the belts too tight, making the dresses look funny. The set up was also unusual to me. I was within arms reach of another bride, and the pedestal was too close to the mirrors I was supposed to look in. I was rushed in and out of dresses, and the consultant took the dresses and gave them to another bride, so I never had the opportunity to try the dresses on again. The appointment took less than 30 minutes, and it ended abruptly. The consultant said she would write down the dresses (only three though, no more) and price and leave her card up front. She never took any time to discuss how dresses could be altered to my liking, or how a rush order would work. When I went to the desk she handed me the card and walked away. My friend and I were not acknowledged when we left. When I went to review the dresses/price I realized the consultant didnt bother to write a single thing about my appointment down. I am so unhappy with my visit, and I left feeling incredibly defeated. I would never go back, and Id never recommend this store to another bride.

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A Private User

After dragging our whole bridal "posse" to two other bridal shops in the Richmond area, we were all getting a little dispirited. Everyone tells you that "youll just know" when you find the right wedding dress, and neither my daughter, nor her bridesmaids, nor the "moms" had been bowled over by any other dresses we had seen. Our last appointment -- and last chance -- was a cute little shop called "Bridal Elegance." My niece had found her wedding dress there a few years before, and couldnt have been more pleased with the dress or the service, so we were hopeful. Sure enough, Mary and Trinh made us feel at ease and welcome the moment we walked through the door. We never for one minute felt rushed or pressured into anything. My daughter looked around the shop at her leisure, chose a couple of dresses to try on, and then came across THE dress! She tried it on, and five bridesmaids and three moms all sighed in unison. Mary and Trinh made the whole experience so fun and memorable! We were impressed with the design and quality of the dresses at Bridal Elegance as well, and to top it all off, the prices were great! The bridesmaids found their dresses at BE too, and Mary and Trinh were kind enough to send us color swatches so the girls could choose exactly the right shade. All the dresses arrived in a timely manner, and when the girls came to try them on, they were pressed and ready to go. If we had our "dress day" to do over again, of course we wouldnt have wasted our time going to other bridal shops. Bridal Elegance had everything we needed and it was such a calm, friendly, and pressure-free atmosphere, none of us wanted to leave! Finding the perfect special dress doesnt have to be stressful -- Mary and Trinh make it an uplifting and positive experience from start to finish! ~Wendy

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A Private User

I happened to find Bridal Elegance while driving around short pump one weekday. I went in just to take a peek and see if I could schedule an appointment, and although they had a few ladies in there they were very helpful in telling me how everything worked and let me look around for a few minutes, and also scheduled an appointment for the next Saturday. When I arrived for my scheduled appointment, I walked in and waited to be helped. I told them I had an appointment, and they said I could look around and whatever dresses I wanted to try on they would pull and she just walked away. Im not sure what everyone else has experienced at other bridal stores, but I have always been personally helped by a consultant or employee of the store and not left by myself. After browsing through the dresses, I only found one that I wanted to try but picked a few more because I felt obligated. The lady then took the dresses into a room (they almost didnt have one available..poor planning for someone with an appointment!) and then left me to myself. I also was used to having someone help me try on these huge dresses, because they are not easy to get in and out of! I asked one of my bridesmaids to come help me and I tried one dress on. I came out of the room and noone even glanced in my direction, offered to help, or comment on anything. I was very disappointed in the service and realized that this was not the place for me to buy my dress after being treated so poorly. I walked out and wasnt even acknowledged. I would not recommend this place to anyone, but if you had a good experience, then thats great. I just wouldnt recommend it myself. Poor planning and poor customer service.

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