The Bridal Belle

Category:	Bridal Shop
Address:	4061 W Henrietta Rd, Rochester, NY 14623, USA
Phone:	+1 585-334-5057
Site:	bridalbelle.com
Rating:	3.6
Working:	10AM–5PM 10AM–8PM Closed 10AM–8PM 10AM–5PM 10AM–4PM Closed

Location

Photos 7

Reviews 4

Jason Gan

My Fiance went to this place and this was her experience: I went to this store about a month ago. This was the 4th dress store I went to trying to find a bridal gown. When I arrived I told them I was having a hard time deciding what I wanted because I felt that what I originally thought I liked wasnt necessarily great for my body type and needed some guidance. They put us in to a room and the assistant brought in 2 dresses for me to try. After I wasnt overly in love with either of them she seemed frustrated and went to get the owner to help her find some others to try. I tried on 2 for the owner and they decided they liked the second dress and that was it. I asked to try on others and they said "ugh..well that is just like the other one you tried on so it wont look any different". They dont let you browse through the racks and seemed like they were making fun of how confused I was and said "youre confused, you dont seem like youre enjoying yourself". It was SO uncomfortable. Had they been more accommodating I would have felt less confused! But they made me so anxious that I turned to my mother-in-law and said we had to get out of here! Before we left my mother-in-law tried to help and asked if I could try on some more, maybe one that was more of a ballgown style, and they brought in this strange tulle train, wrapped it around the satin dress I was wearing and said "thats what the shape would look like", it didnt even match the dress and was a different color! And then they said, yep that doesnt look good and we were done. It was like they couldnt get us out of there fast enough. They also didnt let us take pictures, while the other 3 places I had gone to let me. Even if I did find a dress that I loved there I would have found it in another store versus purchasing one from them. I rarely write reviews but this experience was so awkward and uncomfortable that I had to warn others. I have happily found a dress elsewhere that provided a 100% better experience, this was unreal.

Deidra Desrocher

My first experience with Bridal Belle was average - they have a large selection to choose from so it was easy for my bridesmaids and mother of the groom to find a dress for my wedding. 2 of my 3 bridesmaids decided to have their alterations done with Bridal Belle and boy what a mistake! Neither dress was complicated, there was no beading or fine details on either dress, the skirt had to be taken up/hemmed, straps had to be shortened and bust taken in. Being that they are a large bridal shop I would think that these alterations would be common enough for them to not mess them up. I was wrong! The hem on the one dress was a complete disaster, and for some reason they took the bust in which was not supposed to be done at all, my girl cannot even fit into but she could upon the first fitting. The second bridesmaid went in to try hers on admittedly in a rush, and quickly decided it was ok, but upon trying it on at home she realized it too was wrong, the straps were still loose which allows her cleavage to fall out and the fabric under the arm is still too wide. Mind you they tried to fix the first try 3-4 different times over a 2 week period, they decided they could not fix it 2 weeks before my wedding, she had to argue to get her alteration $ back so she could hopefully take it elsewhere to have properly done. I asked them how her dress could be so messed up, and one of the managers stated "Yeah were really not sure what happened to that dress." REALLY!!! Its now a week before my wedding and they want to "try and fix" the other dress - and they cannot guarantee they can fix it or that they will give her $ back. Overall I just dont trust them to attempt to fix this dress, so she will take it elsewhere and lose the outrageous $100 they charged her for alterations. This shop is very unorganized and Im not sure who they have doing alterations but they need to find someone new.

Rhonie M Sweet

I strongly suggest you dont waste the trip out! I went into this business on Friday, June 10. First theyre only open until 5:00 which makes it difficult for anyone that works. So I get there at 4:50 and all the lights are on, by the time I get out of my car and up to to the door (less than a minute) they lock the door and quick turn off the lights. I tried the door multiple times because it was absolutely obvious they were still there and it was 10 minutes before 5:00. They didnt answer the door.. I get into the car to call the other women that were to meet me there to tell them not to bother. I then call and sure enough, they answer the phone. I told them I couldnt believe what they had done and they were clearly still there, since they answered the phone. I said why does it say until 5:00 and you answer the phone, but not the door. The woman on the phone insisted she didnt know what was going on since she was downstairs pulling the dresses for the next day. She then told me the owner and one other woman was upstairs and that she couldnt imagine what happened. So clearly it was either the owner that did it or instructed one of her employees to do it. HORRENDOUS customer service. If you say youre open to 5:00 which is difficult for most that work, then keep the doors open until 5:00!! Id be worried if they pulled this, what kind of funky... "well your dress isnt in on time", or if theres a problem they just wont answer their door or your phone calls. At any rate, thanks for not doing business with me.. Just extraordinary!!

Caitlin Bauer

This place was so rude to my friend (bride) and us (wedding party). My friend had very clear ideas of what she wanted for color and style and the consultant was no where to be found most of the time and she let us pick out dresses that did not come in the colors the bride wanted. Then when we found dresses we all needed to be sized and being in different states it was difficult because we called them in and ordered by phone. Bridal Belle failed to call the bride to remind her to get all of the orders in and put the shipment in late. Her wedding is July 27th and they promised the dresses to be in by June 1st. June 1st came and went and the dresses did not come in. The place told my friend that they never told her that date and "if she is lucky they will be in mid to late June." They are very unprofessional, unorganized and rude. I would not suggest this place to anyone, especially when I could have gone to Alfred Angelo and got the same dress for $5 more and A LOT less stress. BEWARE, I feel like this place is a rip off and scamming people daily. There is no reason to not be able to get a dress in 2 months, we called Alfred Angelo and they said that they would have not had any issues getting the dresses by June 1st. Lesson learned!