Potomac Bridals - Hagerstown Bridal, Prom, Tuxedo, Special Occasions

Reviews 6

CO

Company Admin

I had not known about Potomac Bridal until we had seen their setup at a bridal show about a month ago. The ladies were super nice so we setup an appointment right away for my bridesmaids to go dress shopping. I had bought my dress beforehand at a different store prior to that and was offered a discount from that particular store for my bridesmaid dresses but still chose to go to Potomac because of how nice they had seemed. After being introduced to Theresa at our appointment I told her I had bought my dress from somewhere else before, but that was because I had never heard about them and she seemed to have an attitude about that after that the whole appointment with us. She made it a horrible experience for us all and was just extremely rude. I would tell her my idea of what I wanted out of the dresses for the girls and all my ideas were completely shut down. She made me feel like a complete idiot and like I had no idea what I wanted. She even complimented on how big one of my bridesmaids were and mumbled under her breath when measuring her which I thought was unbelievable. A half hour into the appointment she was already rushing us because "she had another bride coming in 30 minutes." She even treated the other lady she asked to help her write down info while fitting the girls like crap. It would have been such an easy sale because it only took us all about 20 minutes to agree on a dress, but obviously they didnt really need the business. After we left I had called the owner and she could have cared less about what had happened to us earlier. She said the lady we had dealt with was one of her best sales girls and that our "personalities must have clashed." Thats pretty sad if she is your top sales lady, plus it wasnt just my personality she clashed with, it was 8 others. I would definitely NEVER recommend this place to anyone. Its disappointing because I really thought they would be a joy to work with, but I guess they are just good at putting up a front. We found the dress we all loved and will be giving business to someone else, so at least there was something positive that came out of this. Way to turn what was supposed to be a fun experience into a bad one!

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JU

Judi Hall

This review is long overdue! I cannot express the gratitude I have for this place. After a brutal eye stabbing visit at Davids sorting thru 100s of the same traditional white gown in a 1000 different patchwork patterns we became discouraged about this hunt for a unique gown. It just wasnt the place for my daughters gown. However, low and behold.... Google lead the way to bigger and better options. At Potomac Bridals, we rolled in on the 11th hour unannounced in distress, immediately pulling gowns off the rack to get this over with... Suddenly we were pleasantly greeted with a calm, confident and professional welcome. Exactly how it should be. The gown selection was the cream of the crop and you knew this from the minute you walked in. The staging studio is portrait ready and quality control of the inventory screamed professionalism and class. These ladies have found their calling for sure. They took one look at my daughter, pulled a gown and said come with me. Not only was she able to determine right out the gate exactly what style suited her frame, she nailed it on the first gown off the rack! My daughter was in her gown and out the door WITH her gown in just over an hour. It was flawless. Im simply blown away by the whole experience. Thank you for making this possible and so perfect. My daughter is perfectly suited for the most important day of her life and it shows. Look at her pic and tell me she doesnt look like she just walked out of a fairy tale! Keep up the good work ladies! Potomac Bridals is a tough act to follow. Also, after another agonizing search for the right mother of the bride gown, I just booked a flight for Jul 18th to visit Potomac Bridals. Im THAT confident in this place. Sincerely, Judi -St Petersburg, Fl.

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KR

Krystal Trullo

I went to Potomac Bridal as the very first place to try on dresses after I got engaged. Sue helped me and she was so great. She had me pick out five different styles so I could see what styles I liked. I ended up liking a couple different ones. But she was so nice and I was trying on everything she never got annoyed and she was acting like she was also having fun. Once I was finished she even told me I should go to other places and see if there was anything else I liked. (If I had I probably would have gone back and ordered it from her anyways) I took her advice and went to a couple other places but I couldnt find anything I liked more or anyone who helped me better. I have not yet gotten my dress form there but I am planning on doing it and I am only going to buy one from Sue. I defenitely suggest this place to anyone who is looking to buy a wedding dress!!

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SH

Shelby shippee

I LOVE my dress and Potomac Bridals! Ask for Teresa Plank! I had an appointment at another bridal store and left disappointed and discouraged. But my sister said we should try this store. We walked in and were promptly greeted, and helped by a consultant. Teresa asked me my budget and my size; than began looking for dresses for me. She certainly knows her stuff! Teresa was kind and let me try my top two dresses on several times without being annoyed. Also the dresses at this store were much better made than at Davids bridal. I was so happy that I found my dress that day and did not have to ask my family to take off work another day, and drive well over an hour to look for dresses again. My only regret is that I did not start at Potomac Bridals first.

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A

A Private User

As far as dresses, they have a beautiful selection. I however did not purchase my dress here, due to the fact that I was so close to a store in New York City when I was trying on dresses. With that being said, my best friend purchased her dress from here, and it was Beautiful! My husband and I rented our tuxedos from Potomac Bridal, and could go on about how friendly they were and how easy it was to work with them. We looked far and wide with different tuxedo rental places, and by far, customer service and selection was exceeding all others. My brother is getting married Spring of 2012, and he is using Potomac Bridal for his tuxedo rentals, due to the ease and awe of this business.

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GR

Gretchen Downey

I would not hesitate to recommend Potomac Bridals for wedding dresses, and bridesmaids. I was made to feel very special during my bridal appointment. Jodi, Sue and Theresa all stopped in on the appointment to give their honest and very much appreciated opinion. They listened to what I wanted and were good at helping me to keep an open mind. I had that bridal moment - a nice tears and laughter combo moment that all employees shared in. Ordering was prompt. Suggestions for color schemes and bridesmaid dress styles were provided at my request. Highly recommend!

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