Miller Toyota

Category:	Toyota Dealer
Address:	8566 Sudley Rd, Manassas, VA 20110, USA
Phone:	+1 703-369-3040
Site:	millertoyota.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM 12–5PM

Location

Photos 100

Reviews 4

Stan Munson

Disturbing problem with the service department to say the least. I stopped in for my 8:40 am appointment today to have my rear seat belts inspected. They are locking intermittently during travel or even at a stop, requiring the rear passengers to unlatch their seat belts to reset them. This can happen 2 - 3 times in a 20 min trip. The service adviser Marcel Hartstein told me, "That is normal operation. They are designed to do this because of car seats." What? I am 55 and had a few vehicles in my life. They dont do this. He determined it was all normal without stepping foot in my car. Both he and the service manager Dennis Orts made claims this was normal operation without stepping into my car and testing my belts. They both finally made it into my vehicle after I pressed for some 15 mins of some increasingly heated conversation. Both them, who explained the latching as I described it as normal, couldnt get it to do it while sitting in my car. They both turned to me and stated, "Its not doing it as if I was making it up and it was working correctly." Again, I stated it was while traveling. But which is it? If it is normal, it should have latched like they predicted, because its "normal operation" or heard me say it was intermittent. In either case, I believe "Sorry you are experiencing that, let us take a look at that safety feature and insure its working correctly" would have been a more appropriate response out of the gate. Right from the beginning. Offer to have someone look at it wasnt spoken until after 15 minutes of this very confusing conversation. They kept on attempting to move out of someone looking at it as "normal operation." As I was leaving I asked the managers name again and that I requested he ensure a note was placed on my file today saying I had stopped by to have these seat belts looked at. And to please note they believed it was normal operation. He then said, "Please ensure you spell my name correctly in you complaint." Nice. Yes, the service manager offered to have his department look at my vehicle but that offer was not at the beginning but the end of the conversation, at a point I believe they had lost credibility. No thanks. P.S. I called 800 number for Toyota and described the same scenario. They said that was not "normal operation" and I should make sure I have it looked at. I will but it will be another dealer.

Lauren Yewon Kim

Staffs at the customer service are very rude, disregardful, disrespectful, immature, and I am just at a loss for words. I even thought if they are racists. I have three Toyota family cars in my house. I already have went there couple times for the service and the previous experiences were absolutely TERRIBLE. And today’s experience was the worst. First, if this is your way to run the customer service, which no staff reach to customers first and say like “how can I help you?”, I never seen a shop like this but, ok, maybe you didn’t train the staffs certain way. Couple days ago I went here to buy a battery for care remote (this remote worked perfectly fine before it went out of battery). I bought the battery and a guy there replaced it for me. I went back to my car to try the remote, but it didn’t work. So I went inside again and made an appointment to have a checkup. So today, after waiting an hour at the shop for my car checkup to be done, the guy, my advisor?, came to me and said he’d replaced a new battery to my remote and it’s going to cost over $300 to fix it. Before my car going for the checkup, I asked them to let me know before they do something if they have to charge for anything, but they just replaced a new battery without letting me know, make me pay, they took my “new” old battery that I bought away, and they couldn’t even fix it. What was the purpose of replacing the new battery? They knew that my battery was new and why did they replace the other one and make me pay for it when they couldn’t even fix it? They didn’t explain the procedure and just said “it doesn’t work.” Why are the staffs so rude? Are they supposed to be like that? I told him again that I have asked to tell me beforehand, for any charge, but My Mr. Staff says “it’s only $3”. I know it costs $3 and I don’t care how much I have to pay, but it’s about their attitude. Not just him, but many of them. I see that many people had similar experiences like mine, but it seems nothing has changed and I think it’s only the manager who wants to care about customers’ satisfaction. If you really care, why don’t you do something with your employees?

Pam Tee

We have been with Miller Toyota for about 16 years now. We have a van that we purchased elsewhere but which has only gotten service from Miller. We have a second Toy that we purchased from them. We have been happy with the purchasing experience from Miller and we would purchase from them again. PURCHASING EXPERIENCE: 5 STARS The reason for the 3 STARS above is that something happened to the Service Department after the big remodel. The staff is still efficient and easy to work with, but the mechanics suck. I guess they fired all of their great guys and hired cheaper workers. Whatever the reason they arent as great. Example::: went in for a check-up because of the Engine Warning light. They said it was nothing which was great. However, didnt get home from shop before the engine warning light came back on again. Ive been driving the mom-van with that light on for almost 2 years. Everything is fine, they just couldnt fix it. My husband has had similar issues with his car. Work has been done but hes had to take it back two days later because the work wasnt completely done. Our next car might come from the Miller lot, but it will be serviced elsewhere. Hopefully this will be corrected. Summary: 5 STARS for purchasing; 3 STARS for service

Carlos Santiago

Im completely disappointed with my experience at Miller Toyota and with Manolo. Im in the market currently looking for a 3rd vehicle to purchase for my family (my daughter just got her learners permit and needs a first time car to drive to school) and I saw a car that I was ready to purchase but the ask was unreasonable for a 14 yr old corolla. Im always fair when working with dealerships, I understand they have to make money but like Mark Cuban says "pigs get fat and hogs get slaughtered." Miller Toyota being a little too hoggy. Granted the vehicle had low miles but still old and I gave a fair and over KBB and NADA value offer for the vehicle to get it off their lot but got shot down. I even explained NavyFederal will only give out 125% of book value but these guys are pricing too high. Black Friday is right around the corner so while Miller Toyota; like Manolo said to me on a text "we will wait and hold on to the car" I will have to take my money elsewhere to a dealership that actually likes to sale their cars. Its just a shame they dont know how to negotiate and earn a customers business and future loyalty. WAKE UP GUYS!!! Please do yourself a favor and turn away from Miller Toyota because they will waste your time unfortunately.