Time to Ride

Category:	Motorcycle Repair Shop
Address:	2111 Airport Ave, Fredericksburg, VA 22401, USA
Phone:	+1 540-374-0587
Site:	timetorideofva.com
Rating:	4.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8:30AM–4:30PM Closed

Location

Photos 30

Reviews 5

Rogue Seven

Bottom Line Up Front: I would not take anything to Time to Ride beyond a scooter, or two-stroke motorcycle/ATV. Prior to the following events, my bike ran fine for 5,000 miles. 3/13/2015: I brought 2011 Harley Davidson FXCWC Rocker C to Time to Ride for a service and to have a new rear tire installed for which I paid $523.78. When I took the bike home, I noticed a "chip" on the downshift which is indicative of a loose belt. They asked me to bring the bike back in to check it and I informed them that I would be getting surgery on my wrist and would be off the bike for 8 to 10 weeks and would bring it back in following that. 7/24/15: I coordinated with Time to Ride to bring my Rocker C in, and took it for test ride prior to in order to isolate when the aforementioned "chip" was happening. Approximately 6 miles from my residence I noticed shifting of the rear of the bike and then a grinding noise emanating from the rear wheel. I immediately stopped the bike and called them. They responded and towed it to their shop. Ed informed me the following day that the rear brake disc had ground into the brake caliper bracket and that he would order a new bracket and correct the issue free of charge. 9/2/2015: I stopped by to check on the bike and was informed by the new mechanic and another employee that somehow the spacers had not only been put back in incorrectly. 9/4/2015: I called Time to Ride and the mechanic informed me that the rear wheel was installed correctly and trued. However, when he would brake during a test ride, the rear axle would shift and it was determined that the OEM rear axle adjustment spacer (P/N: 41694-08) was missing. I also ordered this part and the left rear axle spacer (P/N: 41359-08) and right rear axle spacer (P/N: 41242-08). 9/8/2015: I emailed Ed at Time to Ride when I found out that the current mechanic working on my bike had quit. I also questioned him on his intent to charge me for correcting his shops error. I received no response. 9/10/2015: I filed a complaint with the Better Business Bureau against Time to Ride. I also emailed Ed and told him that I had ordered the OEM Spec axle and adjustment spacers, and new bearings as well. I suggested to Ed that he install them on the bike on that Saturday. I also told him that I didnt want the spacers he manufactured on the bike because I didnt trust them, and that after he test rode the bike and determine that he thought it was correct, I would like him to take it to Olde Towne Cycle to be checked out. This time, Ed called me and agreed. However, when I came in on Saturday, there was no mechanic available to work on the bike, and we agreed to push it to Tuesday. 9/14/2015: Ed, from Time to Ride called me in the morning and wanted to discuss me "helping him out" monetarily to which I told him "no" and reminded him that the bike had run fine before his shop serviced it. I also reminded him that he had denied replacing the rear wheel until I provided evidence that his shop had. Ed agreed that he had done the wheel swap and kept talking about a "hypothesis" as to what he thought the issue was. A short time later, he called me about the Better Business Bureau complaint. I informed him that I had filed it when he had not responded. He then told me that he wouldnt work on the bike unless I dropped it and that he felt he should charge me due to the possibility of me seeking monetary compensation for his shops error. At this point I had the bike towed to Olde Towne Cycle. I would not recommend bringing any bike, especially a Harley Davidson to Time to Ride. Due to their error, should the bike have experienced a catastrophic failure, the outcome would have been deadly.

Brian T

Worst shop ive ever been to. Owner is prick. First time, took bike in to get new bars measured for new extended cables and hoses. They had no idea how to do this.Took bike home and did it my self after a week of them trying to figure it out. Seriously, one call to barnett explaining what i wanted and they had the correct parts to me in a week. Tried this place a second time for a dirt bike thinking they could handle that... MISTAKE.. The shop jacked up our communication and the owner called me threatening to asses storage fees If I didnt come pick up my cycle the next day. The bike was only still at his shop because he said I could leave it there as he might want to buy it. After I called (two times) and left my price on the bike (as a message with whoever answered the phone), I didnt hear from them for 2 weeks. That means balls in your court... The owner finally called me and basically insisted that I had never called and left any messages and that if I didnt come get the bike immediately he would start charging me storage fees. When I got there, the bike was in pieces. The owner refused to let me load the frame while he worked up the bill. Insulting! He acted like I was going to run out without the rest of my bike parts and stiff him on the bill. I was more than willing to pay them the $158 they charged for just removing the top end so I would never have to deal with them again. WORST SHOP I HAVE EVER BEEN TO! ***update***... Owner Ed just called me to complain about the review. I edited this to remove an expletive reference... He had no recollection of the described encounter in this review. He was very confrontational during this call telling me "if I have a of problem I should come down there and talk about it". Not in a polite way like, lets discuss this I want to fix it. This was more high school, "oh you have a problem, lets go talk in the parking lot." kind of way...

Don Parnell

Great group of guys, from the owner, Ed, to the guys in garage to the cashier. My Moto Guzzi failed inspection for low tread at another establishment that subsequently refused to take my money and replace the tires. Called Time to Ride and they were very accommodating. I was a little apprehensive because my goose is shaft driven and wasnt sure if that would be an issue. I was reassured when I saw a Kawasaki Contours in the shop for service. Their prices are very competitive, service was fast and I highly recommend them!

Ronnie Ware

I have been dealing with Time to Ride for a month or so I got a completely custom bike with custom needs and so far these guys have been great. They are just as hyped as me about the project and have helped me out in many different avenues. I took the bike to them not running and in somewhat pieces They got me going mechanically and have helped give some extra options.road. These guys have been fun to work with and I will definately be angain to have my l.e.d lights done. Come bye in c

James Jarrell

My suggestion is to steer clear from Time to Ride. Their labor rate is enticing, but you get what your pay for, which is sub-par service done by mechanics that do not ride motorcycles. They source their parts from eBay and charge on top. They are not versed in the requirements for Virginia State Inspection, how they passed the inspectors test is beyond me. Do yourself, and your bike a favor and take your business elsewhere.