Coleman Powersports

Reviews 3

D

d chamblin

I recently relocated to the Northern Virginia area from New York. I own a 2004 Yamaha R1 which needed some warranty work and a new set of tires. Having a good working knowledge of “mechanics”, I am extremely particular of where I take my R1 to be serviced. When riding on two wheels, my life could very well depend on it! Knowing that the skills of technicians can vary wildly from one service department to the next, I stopped by Coleman PowerSports’ service department in Woodbridge to ‘interview’ their service department. I initially walked into the sales floor department only because I just can’t resist an opportunity to check out the latest crop of new bikes. I was surprised that I was allowed to walk around and check out the bikes without pressure from a salesman. That’s not to say the sale manager wasn’t aware I was there. He saw me when I first walked in and only when I was walking through to the service department did he tell one of his sales personnel to ask if he could assist me. I like that. No pressure. I then walked into the service department and asked to speak to the service manager. The manager, Josh Miller came out from his office and introduced himself. I spoke with him at length my 2004 Yamaha R1 and the work I needed performed. I also asked about his department and his technicians. I wanted to make sure that they were certified through Yamaha and that the technician assigned to work on my R1 would do a quality job because I would accept nothing less. Josh understood exactly where I was coming from and took the time to assure me that fact. Josh took the then discussed tire options with me and set up an appointment for the following week. In between the time I left and when I brought my R1 in for service, I exchanged a half-dozen emails with Josh before deciding on a set of Michelin Pilot Power 3’s. On the day I picked up my R1, I asked to speak to the technician who worked on my bike. Even though it was near closing time, the technician, Greg Abrahams, came out to speak with me anyway. We talked about the work performed at length. Greg was courteous and from the way he spoke about the work performed on my R1, I can see that he takes pride in his work and was more than happy to talk with me about it. In closing, let me say that I am extremely satisfied with the work performed and the courtesy and professionalism of Coleman PowerSports’ service department. Josh Miller, Greg Abrahams and the rest of the service department deserve high marks. Coleman PowerSports of Woodbridge ROCKS!! Thanks, Chamblin

JA

Jason Newman

These jokers tried everything they could to rip me off in the service department. I took them a (new to me) 2002 Waverunner that every other technician thats seen it says looks practically brand new, due to a hard starting issue. They came back with a complete, top to bottom service recommendation for $1,900+, possibly more "once they got into it." They claimed: 1) A high cylinder pressure issue (150/ea.) which was "probably" indicating the power valves werent fully operating, 2) trashed carbs that needed to be fully rebuilt, 3) a dead battery, 4) bad spark plugs and a few other odds and ends. I asked for a testing report on the cylinder tests and they could provide none, so it was simply their word on it. The carbs were never inspected but rather "suspected." They claimed all four needed to be rebuilt even though are only three - HA! They tossed my "dead" battery on the recycle pile - without telling me - even though I verified it was fully charged before bringing it to them. I had to ask for it back or they would have let me drive away without it (I got it home and the runner started just fine). They also elected to replace my spark plugs - without telling me - "so the diagnostic would run right" even though they were <1 year old and hardly used. What I got back were the same plugs I brought to them, AND they charged me for the "new" ones I never got. I paid for the diagnostic and got out of there fast. I took it to another authorized shop (Atlantic Cycle & Power) closer to the Bay where I put her in and they found nothing wrong with it at all. In fact they were so impressed with its condition they hated charging me their diagnostic fee (which was half of Colemans). They had a professional, printed report on the cylinder pressure test and it was 110-120 and well within operating range. They said she started fine several times over several days and that the carbs seemed clean, healthy and happy. They never mentioned the "dead" battery. I asked how the plugs looked and they told me they were ~1 year old but were very clean inside and need no replacement. Had I not told them I thought there was a hard starting issue theyd never suspect anything was wrong with it. The only downside - which is killing me - is that they have a policy of not working on any PWC that is >10 years old. If I could give Coleman ZERO stars I would. These are exactly the kind of shysters that make you dread the idea of going to a dealership. SHAME ON YOU COLEMAN!

MU

Murat Mike

I am a motorcycle novice and I just got my license. I want to buy a motorcycle as a retirement gift for myself. I went to the Woodbridge location to look at the bikes I am interested in buying. It was a Saturday and they were busy. There were about 10-12 group of people looking at the bikes and some were doing the paperwork for a purchase. JC Rodriguez asked me if I wanted help and I said yes. I told him that I was not ready to buy but I had some questions. I asked JC whole lot questions and he answered all of them kindly and patiently. When some new customers walked in to the store, I told JC that he could leave me to attend to the customers, potential buyers and I would understand. He said to take my time and look at the motorcycles and to call him if I had more questions. JC had already spent about 20 minutes with me. Later on he came back to check on me to see how was I doing. After JC left, Keith “fun expert” Hoekstra approached me and he introduced himself. He is the floor manager. We spent about 45 minutes together and talked about bikes. He answered all my questions about different bikes, brands, engine sizes and all other questions a novice could ask. I asked a lot of questions! I read all of the customer reviews. I see some negative reviews along with positive ones and I can see why. There may be many different reasons for not getting a good customer service. It may be the salesperson might not be trained to give good customer service. He or she might be in a bad mood. Maybe his boss yelled at him or the customer before you was rude, etc, etc. Either way, some people are better at it than the others. Here is the solution to get a wonderful customer service as I see it; ask to see Keith. Talk to Keith a few minutes and tell him about this online review and ask for a salesperson who will give you a good customer service. I am sure you will get it. If Keith is not there, ask to see JC, he would good take care of you. Keith and JC: Thank you for the great service. For the owner: You prices are slightly higher than other local shops. Probably because of the location. Customer service would make a big difference if you want customers to pay higher prices at your shop. Weekly moral boosting training is in order. You can also provide your customers with a short (very short) survey about their experiences before they leave the store. Get the name of the sales person and train him or buy him lunch according to the survey.