Motorcycle Factory Inc.

Reviews 8

RE

Renee Valdez

MOTORCYCLE FACTORY (WOODBRIDGE, VA) IS THE BEST!!! I was having some tuning done to my Mazdaspeed 3 at CP-E in MD. After having my car in their shop for a couple of months, trying to dyno tune the 1,000 hp engine they sold me, they STILL have not fixed my car. I was forced to purchase another form of transportation and decided on a motorcycle. After shopping around at many motorcycle shops in the area, I decided on a beautiful custom SUZUKI HAYABUSA at MOTORCYCLE FACTORY in Woodbridge, VA. Long story short…Angel made an incredible deal on my new bike! She is awesome and her no-nonsense manner smooths out the sales process! She went out of her way to make sure I was happy with my purchase…above and beyond the norm! Then, when I got the bike home and noticed a problem after driving it a few days, I called Angel and without hesitation, she said they would pick up the bike and check it out, NO PROBLEM! Shane drove to Alexandria on a Saturday to tow the bike back to the shop. Turns out it needed a fuel pump, which Shane replaced AT NO COST TO US!!! Working with Angel and Shane has been a very positive experience! I have purchased motorcycles from MOTORCYCLE FACTORY in the past and it has always been a positive experience! They are my GO-TO motorcycle shop!!! It is refreshing to work with a business that truly puts the customer first! Thank you, Angel and Shane and the entire team at MOTORCYCLE FACTORY!!! Renee Valdez and Ellis Scott Frison III

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A

A Private User

Beware different service managers. I had a male service manager balance a tire for me a few weeks ago, he was great, charged me about $12 to do it, BSed with him and he seemed a straight shooter. I need new tires now so Im shopping around. First I call earlier this week and ask simply what it costs to mount and balance if I bring in tires, wheels off the bike. A woman answered, she said $100 for both. Ok, Im still looking around, not sure what tires I want, etc. Called them today to ask about what tires they had in stock, spoke to the same service lady. She seemed clueless, didnt know her products, couldnt find the right tires in her system, didnt have the Pilot Road 2s that I wanted. I asked how much if she ordered them... $460!!! Meanwhile they can be had online for $250-300 all day long and I told her this. I asked how much to mount if I bring in the wheels and tires, her response...$200!!! Go pound sand, lady. The world is different, if you want to compete with the internet, then you have to change your business practices. Plus there are about 6 other dealerships around here that I can go to, you arent the only game in town.

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NV

NVFRLDI Operations

I drive/ride from Washington DC because I have had nothing but good experiences with MFI. They have worked on my 2005 ZX12R a few times and I have been pleased every time. Shane and his staff treat me with respect and make me feel good about spending my money with them. One time I asked to have my plugs changed and was advised that it was not needed. This showed honesty because they could have did the work I requested without informing me and changed me for it all the same. Another time they gave me a consultation over the phone for an issue I was having with my bike. They recently diagnosed and fixed an issue of my oil light being on. My stator and voltage regulator were also replaced. I spoke with several people during the time that my bike was there and all treated me as a valued customer. There are several places closer but I chose to go to MFI because I value their service.

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A

A Private User

What a horrible experience. I drove from Philadelphia to buy an ATV from them because they were "overstocked" they could give me a great price out the door. I called twice to make sure that was the out the door price and Mark the manager promised me he would not swindle me. He knows how far I was coming and he wouldnt do me wrong. Well after my four hour drive and another ½ hour of waiting for Mark to acknowledge us on the showroom floor (which only has ten bikes maximum indoors) the Finance person had me sign all the papers forgetting to inform me of the price of the ATV. After I told her that was not the price we had agreed upon she said I just do what Mark tells me to do you need to talk to him about that. But Mark was nowhere to be found. He had snuck out why I was in with Finance Department. All and all the people were rude and the store has a small selection.

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JE

Jeremy Jensen

I made an appointment weeks ahead of time. I dropped my motorcycle off Tuesday evening, for a Wednesday appointment to have the carbeurators cleaned and tuned. At drop off, the service manager said he forgot to order the rebuild kit ahead of time. I called at the end of the week and nothing had been done yet-they had a big sale event and the service manager had been sick.. Two weeks later, nothing had been done yet and they even tried to claim I never had an appointment! The only reason the bike was finished when it was is because I got fed up and called them out on the delay. They never once called me to say there would be a delay, it took them 2 weeks to work on my bike, the final bill was higher than their estimate and after all that, they had the audacity to say that they would like the opportunity to work on my bike again soon!

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BI

Billy Bob Jimmy Joe Johnson

Called Motorcycle Factory about getting a tune up on a 1977 Kawasaki 650 to include checking valve clearances. They put me through to the service department. I asked the service tech how much the tune up would cost and was told about $500 just for labor before parts were added. When I started to ask a question, the service guy raised his voice cutting me off in a snapy way and said "if I can finish talking" and then continued on. I quite listening at that point and waited until he was done talking. I asked if he was finished talking. He said, "yes sir"...and then I hung up. There is no way Im calling them back with attitudes like that, my business and money will go elsewhere.

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DU

Duane C

While Sales and Parts are fine here - I bought a Honda ATV from them - the Service Department leaves much to be desired. They kept my KTM 690 Enduro for 6 weeks and returned it to me with work done and charged for that I didnt authorize or want, installed a Power Commander with no map loaded onto it, and the bike didnt run right afterwards. I eventually fixed the KTM myself by removing the Power Commander and reverting back to a stock map, and was $ 1,165 poor-er for the experience. Why the bike was there 6 weeks is anyones guess, they failed to account for that or keep me updated on progress. They have lost a customer because of this incident and I will not patronize them further.

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BU

Bulldog3321 ꉺɷꉺ

My son races motocross at a high level and I have purchased all of his bikes from MFI. The purchase experience has always been smooth and the prices are outstanding! Motocross demands a lot of maintenance and repair and I rely on MFIs service department to keep my sons bikes race ready and we have never missed a race. One weekend my sons ktm 65 broke a power valve during Saturday practice and MFI had the bike fixed and ready for Sundays race!

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