Edible Arrangements

Category:	Gift Shop
Address:	1923 Carl D. Silver Parkway, Fredericksburg, VA 22401, USA
Phone:	+1 540-785-8851
Site:	ediblearrangements.com
Rating:	2.7
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5PM 10AM–3PM

Location

Photos 18

Reviews 10

A Private User

I hate giving negative reviews, but I want to warn future customers of what I just experienced. My husband placed an order on February 8 to have a large order sent to myself and our daughters on Valentines Day. He was even required to pay extra shipping to ensure "holiday" delivery. He received an email confirmation and they quickly debited the money from our checking account on February 9. Fast forward to yesterday, Valentines Day. Nothing was ever delivered. Not even a call was made to let us know the status of our order. All we could find was our tracking number which said "pending". He began calling yesterday evening to inquire about the order. The line was busy. By the time he was able to get through, the answering machine said the store was closed. We completely understand Valentines Day is a busy day; however, we the order was made a week in advance and extra $ was paid for shipping, there is no excuse. I called this morning to see what was happening with out order. All I was told was that they were busy yesterday and that "many" orders were not filled and that they would deliver sometime today. Completely unacceptable! Never once did they offer or discount and remove the shipping charge from my order. I asked to cancel my order with a full refund, which they did do without an issue. I am highly disappointed in the way this was handled. I had ordered several times before and never had a problem, so this left us rather frustrated! My advice is to take this into consideration if you plan on ordering during a busy time of year. Even with a weeks notice, they were still unable to fulfill their promise. Beware!

Leihaulani Kauhi

Made what was supposed to be a fun thing TERRIBLE :( I sent my husband an arrangement that was supposed to be delivered on Saturday. They delivered on Friday when my husband was not there (which I had told them and they assured me it would NOT be Friday but Saturday) The receptionist signed for the delivery which is standard practice anywhere. Mind you the receptionist does not know my husbands schedule just that he works in the building. Anyway, my husband goes to work to find the soggy day old fruit in his office. He calls me to say thank you ( he is sweet) I call editable arrangements in Central Park to complain they delivered on the wrong day and instead of an apology though she does acknowledge it was their fault for delivering on the wrong day. I get attitude from "Kadisha" that the receptionist shouldnt have signed for it and their going to prosecute the receptionist for fraud!!! So, instead of a happy solution, they threaten the working relationships of my husband at work! She finally says that another arrangement is on its way and will be delivered today Saturday, I call my husband tell him another one is coming. It NEVER came! =( this is the WORST place I have ever done business with EVER. It was 2 disappointments in one day, a lot of rude attitude and no customer service. So sad b/c the arrangements are cute (dont know if they are good or not) and it would have been a nice surprise and they delivered on the right day, not threatened the people in my husbands office, or delivered on the correct day. However none of those things happened. Horrible experience please beware!!!!

Cara Simmons

This store ruined my daughters birthday. They did not deliver the arrangement when promised. .even after 2 follow up calls to make sure it would be delivered in the morning. It was actually delivered after 2 in the afternoon after my daughter left for work. When calling to store to ask what was going to be done to fix this. ..i was told i was not the only customer complaining. That staff had been telling people wrong information about deliveries. I ask for a full refund(which i havent received ) and the staff were not willing to fix their mistake. Im unhappy that this special day was ruined because of non caring staff at this store. I was happy to pay the price for expensive fruit...but its ashame they cant even get the delivery right.

A Private User

I had a terrible experience. I put in a valentines day order 1 week ago. It was to be ready at 3:30. I arrived at 4:15 waiting in a long line of very angry customers for one hour only to be told my order was not ready and could not be told when it may be done. Some customers had already been there for 2 hours. I got a refund and cried all the way home only to arrive home where my husband was waiting with a dozen of beautiful roses. I however was empty handed. Thank you for ruining my valentines day. Sincerely, Joanne Costa

Jim Parsons

Wow. I was holding a business meeting in Fredericksburg and when we were dragging in the afternoon and wanted a snack (but not the typical), we asked the hotel staff and they recommend Edible Arrangements. Skeptical, we called and asked what we could get for 50 people. Within 30 minutes, we had individual fruit salads for everyone and an arrangement of chocolate covered strawberries for the table center. If you have never tried their fruit, it is incredible. Kudos to the staff of Edible Arrangements in Fredericksburg.

A Private User

I had a wonderful experience with this store. I called the day before for a delivery for my husband who had a rough week at work. They were friendly and efficient and they even helped me with the wording on the card. I had read a couple of reviews about problems with Valentines Day so I was a little worried, but I shouldnt have. My husband got his delivery in plenty of time and was so happy with the gift. The fruit was good and the chocolate wasnt melted. A+ in my book.

andrea rojas

I called at 9am, several times, an HOUR after they are suppost to be open. All I ever kept getting was the after hours message. I called the one in Stafford and they promptly answered. After speaking with a man there he assured me they were open here but probably forgot to turn the ringer back on BUT that they could still hear the phone ringing just were probably too busy to pick up. How absurd. This was going to be my first time using this place but I definitely wont now.

Mike Webster

I ordered an arrangement for our 20th anniversary for my wife yesterday. The service was quick. I purchased 2 dozen chocolate covered strawberries. The strawberries looked like my 8 year old daughter dipped them. The tops of several of the strawberries were brown on the top which in turn meant they were not good strawberries. I figured that if I paid a kings ransom for overpriced fruit that it would be awesome but boy was I fooled.

Joshua Batton

My Co-Worker experienced a Heart Attack over the summer my company placed an Order for an arrangement for him. I would have to say the Edible arrangement staff and Manager of this location were very professional, friendly and fast! When he received the arrangement this made his day seeing how we all cared about him. I really could not suggest a better gift for someone who has been ill to let them know you care about them!

Sylvia Howard

What a shame went to order something other than Valentines Day stuff and was told thats all I could get for this week 2/8-12 and the only fruits at this time were strawberries, pineapples, and grapes so sorry to anyone having birthdays or other special occasion this week you lucked out no wonder their web page would give me nothing but hearts they have nothing else to offer broken heart on Valentines Day