Dominion Jewelers LLC

Category:	Jeweler
Address:	917 W Broad St, Falls Church, VA 22046, USA
Phone:	+1 703-237-3737
Site:	dominionjewelers.com
Rating:	4.3
Working:	Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed

Location

Photos 100

Reviews 7

Scott Boeser

First visit young lady "misplaced" a $12,000 stone (inside the original packaging). I was quested by a sheriff and sent on my merry way (just to find out they minutes later found it). That treasure hunt wasted 2 hours of my saturday. Second chance visit. I scheduled an appointment with Sergio because I heard "Sergio was the best!" What a lie. He was terrible. From moment one he came off as condescending. He asked what my budget was and what I was looking for. After telling him my budget and that number would have to cover everything (engagement, wedding band, diamond, etc.), he brought me a stone that ate up the entire budget. After stating I didnt see how we could make that work for my budget, he responded that normally people meant just the engagement ring and stone when they said "covers everything". It was just a stupid experience. After brushing off his remarks, it seems he wanted me to make a decision RIGHT then and there. This is after he literally provided no benefit to my search, just more questions. It was clear he just wanted a sale. Go to Ascot Diamonds in Ballston if you want a class act establishment. I thought they would be WAY out of my budget because they had 5 stars in their reviews, but Tim Birch and his team were able to work with me on everything. If I didnt like the stones Ascot had, they called multiple other options in that I had sent them. We finally found the right diamond and Tim helped me create a custom ring, and engagement band that fit into my budget. Ascot was NEVER pushy, and only wanted to close the deal when I was 100% satisfied (unlike Dominion).

p esseff

I was previously a customer for life... at least the last four years. We have had custom designed and other jewelry made at a higher quality and lower cost than any other jeweler in NOVA MD and DC. This Christmas big gift was to be combining the engagement ring and custom made wrap. I gave the original to Sergio, who I didnt know, and told him I wanted the exact settings except one band instead of two. He showed me something they had in the store. I thought he was just showing me how it would be seamless. They did knock it out in ten days and I got it to my wife to review. Remember I asked for exact? Well they threw our stones into their form and called it custom. My wife said it looked like it was made in China. Compare Coke to hot chocolate Completely different. When we brought the ring back they started talking in circles and said they could do it but he would have to charge me more. Anyway I could go on but they rectified the situation to my satisfaction. Going forward I will now have a slight distrust that I will be put into their mold and not get the "Custom" piece I desired.

A Private User

Gorgeous. My fiancé surprised me by taking me to Dominion this past February- he set up an appointment with Carol (she is amazing!). Unbeknownst to me... I was all set to design my engagement ring that day. Every girls dream, right?!! After receiving the CAD pictures two weeks after the appointment, we anxiously awaited the completion of the ring... Which took an additional 5-6 weeks. When he proposed and showed me the ring for the first time in 2 months... I cried!! It was more beautiful than I had ever expected or remembered!! Carol was amazing- she really listened to what we wanted, helped us find the perfect setting and diamond to match our styles and budget. I wanted a one of a kind Estate Ring and got something even better. Also, she was able to incorporate both mine and my fiancés initials (which he thinks is totally sappy but LOVES!). I get compliments constantly and tell everyone I know about Dominion. I will say that the lengthy process made both me and my fiancé really antsy... But in the end, we got something neither of us will ever forget. Totally worth the wait!!

james george

over the years ive experienced one thing... poor customer service. from over the phone, email to even in person. ive tried just about everything, including making an appointment, then the rep. named carol stood me up. im not sure what is going on and its not very comforting to understand that im not the only one whos suffered this problem. they need to work on their customer service. they also need to adjust their claim of "on site" they only have sales people on site. nothing else. ive tried everything from credit card purchase of a ring, resetting stones, resizing, cleaning and choosing an custom made piece... none of these situations have been completed. im unsure if ill try again, i mean how many years does it take? also, do not come in looking unkempt they will notify the management and ask you to leave. (not sure what that was about, it was another customer who came in with work clothes and his girlfriend looking for an engagement ring.)

Ashley Holladay

Im super puzzled about all these positive reviews. My fiancé and I made an appointment to custom design our wedding bands. When we arrived, we were left to "look around" for almost 20 minutes before the person wed made an appointment with came to talk to us. She showed us rings from cases and seemed impatient, like she had better things to be doing than helping us with this process. Not once did she even MENTION customizing anything. We felt totally rushed and left feeling very disappointed. The ONLY reason we bought our rings there (we were promised theyd be ready in 2 weeks - its been 3 weeks now and we cant get ahold of the salesperson to find out whats going on) is because the price was lower than anywhere else we looked. Sad that such a meaningful and important experience for us has been ruined by the poor customer service. Well see what the rings actually look like, but Im pretty nervous about that if our experience so far is any indication of what we can expect.

Rachel Ernst

I had a fantastic experience here. I could not find a wedding band anywhere that matched my engagement ring. I came in to Dominion and showed it to Sergio. He showed me a few bands, and we both agreed that none of them worked. I asked about something custom, and he helped me pick out the perfect style and within a week they had produced a gorgeous white gold band with filigree that matched my ring and looks AMAZING. The price was much better than you would expect for something custom, too! I was thrilled with Sergio. They polished my engagement ring while they had it and the center stone came loose in the process... When I called him about it, he told me to bring it in whenever and that they would fix it. I came in that Saturday and they had tightened it within five minutes. The customer service here is outstanding and the quality is top notch. If you live within an hour of Falls Church you really need to go with Dominion!

Pat Transue

My fiancee and I want to let everyone in the DC area - yes, not just northern VA - know that if they want expert (expert, not stupid shopping mall sales people) advise, personal caring service, world-class craftmanship, and fair prices - visit Dominion Jewelers! Sounds like an ad, but I am simply saying that it is a choice you have to make. We wanted a personal, custom piece that reflected our tastes. We ended up with an engagement ring which is unlike any other, gets comments everywhere we go, cost less than we dreamed and left us feeling like we were part of the Dominion family. If you get the chance to talk with Mo (Mohamed) and Jairo. You will not be disappointed. Tell them Pat and Carrie - the couple who got the 4 ct blue sapphire mounted on the gorgeous platinum diamond crusted ring in September -sent you!