Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	12101 Rockville Pike, Rockville, MD 20852, USA
Phone:	+1 301-816-6919
Site:	stores.jared.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 49

Reviews 4

Ramona Lin

When these guys ask you for your SSN and personal information to make a "soft credit check" on what you can afford at Jareds... make a run for the hills. Run FAST. About 1-2 weeks ago, my boyfriend and I went to Jareds to look at engagement rings. Weve been talking about it for a while, and we both decided it would be best to take a look to know what we want. We informed the representatives that this was the first Jewelry store that we have visited, and that we had no intentions of purchasing on the spot. We wanted some time to research and purchase when we felt we were ready. While we were there, Pierce asked my boyfriend for his personal information. He told my boyfriend he was going to do a "soft credit check" to let him know what he could afford. My boyfriend is a nice guy, and Pierce assured us it wasnt a credit card when I was asking them "Why do you need his SSN?" We left, feeling pretty good about our experience and thought that we had a better handle on what we should look for in a ring. 1-2 weeks later, we get a Jareds credit card in the mail for the exact amount of the ring we were looking at while we were at the store. This is illegal and deceptive sales practices! If Jareds give credit and push their reps to make as many credit card sales as they can throughout the day, well, this is wrong and illegal. They didnt even tell us we signed up for a credit card! We walked out feeling that all was right in the world! I dont understand. You wanted us to buy a ring from you... how would it make sense to trick your customers into signing up for a credit card? Ive worked in retail and have sold store credit cards to the customers before. You typically let them know its a store credit card before they sign up, and then give them a handbook to let them know their terms and conditions. It doesnt make your customer want the product anymore. Safe to say, we will never step into Jareds again. I will do as much as I can to tell all my friends to stay away. I should have listened to my recently engaged and married friend when she told me to steer clear from Jareds. Thank you for dinging our credit. We cancelled the card immediately and filed multiple complaints with you (directed at Ron and Pierce, you deceptive snakes) via corporate. I will make sure you never do this to any other couple looking to get engaged, ever again. Getting engaged should be a happy thing. Thanks for ruining the experience for us.

Kara Brooks

I went into Jared this summer to look for a wedding band. I was about to move to Texas to live with my fiance who is in the military and wanted to find a ring that matched my engagement ring before I left town. I found a ring that I felt okay with because my associate--Svetlana--was being particularly pushy. I said that I wanted to think on it and came back about two weeks later. Svetlana showed us the ring again and I said I was interested in hearing about payment plans. She eventually told me that the ring might be going on sale soon and to wait to purchase the ring if at all possible. She said all I had to fill out a form to sign up for the coupons and catalogs to be alerted when the sale would start and once I did that, all I would have to do is call her and she would place an order for the ring. The form asked for a lot of information, including my social security number. This raised a HUGE red flag. I asked her three or four times whether I was signing up for a credit card or a credit check, she assured me each time I asked that I was not. After some back and forth I reluctantly filled out the sheet and shook her hand to leave. As much as I dont like getting lots of mail, I figured I could unsubscribe once I made the purchase. About a week later, a Jared credit card showed up in the mail and I was livid. When I called the store, Svetlana was conveniently not there, and all the "manager" did was say he was sorry for the misunderstanding, stating he would be happy to handle my account from here on out and that he had never gotten a complaint like this before about her. This is a huge purchase--a huge investment. This is my WEDDING RING. While they are sales people, I have never been treated this way at a jeweler because they know how big these purchases are and they ultimately want their customers to leave happy and come back to do business with them again in the future. I dont feel comfortable doing business with a company I cant trust, which is why I ended up buying my ring somewhere else. The Jared associate and this alleged manager--who I am almost certain was another associate covering for his co-worker--lied to me numerous times. Do not do business at this Jared. They are liars who dont deserve your money.

An-mean Yeh

First, if you are looking to buy Pandora, go to Tiara in Congressional Plaza. They have more knowledgeable salespeople and a much larger selection. Dont waste you time here. So I was buying two Pandora bracelets for my girl friends, each with several different charms. My friends already found what charms they want online and gave me a list with pics and product numbers. Still, the salesperson spent 1.5 hours in total locating the charms in stock and placing orders for those not in stock. In the end I had to leave to pick up my daughter (totally didnt expect spending so much time for a seemingly simple task) so I told him to stop locating what he didnt find yet. When I got home I noticed that one of the bracelets seemed to be unproportionally short so I measured its length -- Tada! Wrong size! One week later I went again to pick up my ordered charms and exchange the wrong-size bracelet. When my salesperson called to inform me that my order has arrived he asked me when Im going in and I said tomorrow morning, but when I was there he hasnt come in yet (whats the point in asking for my time then?) So his colleague helped me and I asked him to cancel the other order which did not arrive in time. He said it was all done. When I got home I found that there was no record of refund on my credit card, so I called and my salesperson told me his colleague didnt do it, meaning I will have to go a third time to cancel my order. This is one of the worst services Ive experienced in the US. Totally regret going there. Should have checked the reviews before going.

Marko Wright

I had just recently went shopping for an engagement ring for my now fiance, and went to multiple stores in multiple areas. Each experience was incredibly rude and left a horrible taste in my mouth. This Jared was NOT the case. I cannot speak more highly of a jewelry store. Her and I had gone in to shop around for wedding bands, and I left there today simply relieved that not all jewelers are created equal. Greeted as soon as we walked in, no pressure to buy anything, not once was were we talked down to or made to feel inferior. Just an all around great experience. The woman that helped us was Kelsey. If you know whats good for you youll be smart and ask for her to help you. She was unbelievably helpful, had outstanding customer service, and will absolutely be getting my business for as long as she works there. Im by no means someone who wears jewelry, but my future wife most definitely is. We will be coming back for many years to come, and I will personally be asking for Kelsey each and every time.