Category: | Pawn Shop |
Address: | 9766 Fairfax Blvd, Fairfax, VA 22031, USA |
Phone: | +1 703-273-1437 |
Site: | firstcash.com |
Rating: | 3 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed |
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Stephanie Wyatt
For all the shining reviews I beg to differ. I walk into the store with no greeting. I get up to the counter to talk with one of the employees and still no proper greeting. He was a younger guy and was completely clueless to be of any help. He was so quick to tell me all my REAL designer jewelry was worthless. He did not want to even look at my pieces and acted as if it were contaminated or something. I felt it was rather rude. Then once the store was empty of other customers (which was only 2 mins later) an older employee ( maybe a manager) came up and looked over some of my pieces. I will say he too had very rude things to say and I felt he implied a fair amount of excuses and lies. Such as the rings I brought in couldnt be resized which would not be a selling point to which I felt was total BS. He commented that my jewelry was dirty and again I felt extremely insulted. I had cleaned them the night before and soaked the jewelry in a cleaning solution. A REAL Tiffany pearl necklace he looked over wasnt good enough either. He claimed it was discolored and a " special market" could only attract certain buyers. All these excuses and more. Bottom line the effort level, customer service and judgment they passed on me gets a giant F. Thank you for wasting my time.
AN
Andrew Jaquez
The worst pawn shop I have ever walked into. I suggest to think smartly before taking any of your items there to sell cause they will try to rip you off. I had sold a few things before and with the mistake of not doing the proper research I was ripped off by a lot. Already knowing that they will try to sell it back to me at a higher price i figure there wasnt any point on arguing with them. The next time I went there I came prepared. Yet again they tried their best to rip me off , treating me like i dont have a clue, which really offended me. The guys that work there are crooks and they are going out of business thats why they dont even have a web site up any longer, cause they are going broke. I know now after all this that there are more people out there that had been ripped off from these people and as well paid to much for something that they could have purchase at a lower price. I highly suggest to spend the extra miles and go somewhere else that actually respects their customers.
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Alexander Janssens
Excellent experience. Robert (I believe that was his name) was extremely courteous and even suggested that I try to sell the item on my own because he thought I could sell it for more on Craigslist than to them. Really a stand up guy. Further more, they offered me a fair price on everything. Been here multiple times and plan on coming back.
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A Private User
Very good customer service and nice store. They will work with you and negotiate a good price on never-worn high quality jewelry. They also make adjustments or repairs for free, even years after purchase. And they pay more for gold than their competitors. Not your typical grimy dusty pawnshop. A top notch pawn shop.
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jee lee
Dont pawn a firearm unless kieth is working. The other gentleman doesnt know enough to deal with. Seriously a 100 for a pristine shotgun that he didnt even handle or look at. His excuse was they are going for 200 on gun broker and they are not. You guys just lost my business. Shame.
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Miles Sanchez
Scammed me out of my gold. Told me it weight 1.9grams then on the reciept stated it weighed 10.9grams asked to return it not even 20-30mintues later they stated they can sell.it back in 14days with interest and taxes added. And sorry their guys english is bad
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Jessica Coffey
Went as a purchaser and received super service, everyone was friendly and helpful. I got a great deal on a hot item. The price was superb. I received way me than I expected for way less than Im sure anyone else payed ever!
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Derek Fisher
Hours wrong. Service questionable. Been three times and sorry I have wasted my time. I will not go back.
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Obi Onyeador
Nice people. Trade process could be better.
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Mattie Hopkins
Work with you on making payments