AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	9542 Old Keene Mill Rd, Burke, VA 22015, USA
Phone:	+1 703-455-5635
Site:	att.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 10

Reviews 11

Jenny Gomez

First and foremost, this is my first review Ive done in a couple years. I created a gmail account specifically to save others from my horrid expericence with AT&T that all began with this awful branch. For starters, consider yourself lucky if you are able to reach this branch over the phone because they NEVER answer the phone and their mailbox always remains full. It was my first time there and Im never going back. Its conveniently located near my home so I decided to get my upgrade from August from a 4s to a 5s. Why not a 6, you ask? because I couldnt wait 2 weeks. I had gone to several branches before which all told me I would get the iphone6 within 2 weeks. My phone is on its very last breath, so when I told the man that I needed a 5s he convinced me it was a terrible idea and that my 6 would definitely be here in 2 weeks. After receiving an email that said I wouldnt get my phone until late november and not being able to track my order while I waited because my order number "cant be found" I became very frustrated. Not only becuase this branch lied to me, but because I couldnt reach them, and they put themselves before the customer. I did not deserve this. I was due for an upgrade in AUGUST and it is now October. Long story short, DO NOT TRUST THIS BRANCH. They also made me put down a deposit that I had to fight to get back through customer service. My family and I have been customers of AT&T for years and it wasnt until dealing with this branch that ive regretted it. I decided to cancel my order and get my phone through another company which knows how to handle a simple upgrade in a timley and effective manner.

Steven Petrasek

This store is NOT a real ATT store! It is more like a franchise store! This of the store like one of the mobile providers in malls. Here is what I mean, they will sell you phones and plans but dont service items. I upgraded my iPhone 4s to 5s (eBay) and needed a new SIM card which was smaller. I went to the store and they pulled of some device that cut the SIM card to a smaller size. Great the 5s has cell service but no LTE. Called ATT customer service and they told me that isnt right and you need to get a smaller/different SIM card to get LTE. The rep directed me to an actual ATT store. Fast forward 7 months. I bought a body guardz screen protector at real ATT store in Baileys Cross roads. The screen cracked. I called Baileys Cross roads store and inquired about In store warranty replacement, they said sure (have receipt or bought with your phone number, yep! bring it in)! Called this store in Burke, we dont do warranty replacements! Told them I have have two REAL ATT stores and they both said, if You have the receipt or bought with your phone number, we can replace it today!

Edward Settle

We bought two new iPhone 7s and 1 iPad mini from this AT&T store. We were told that the activation fee for the iPad mini would be waived. We got an e-mail a day or two later with the anticipated charges and the activation fee was still on the bill. So, we returned to the AT&T store to question this charge and we were told that when we got the “actual bill” the fee would be waived and if it wasn’t, we could return to the AT&T store and the salesman would fix it. When we got the bill the activation fee still appeared on it. So, we went back to the AT&T store a 3rd time and we were told by a man identifying himself as the owner, that we would have to call customer service ourselves to get the fee corrected. The owner said, customer Service will not talk to them. Apparently they we have no better luck dealing with AT&T customer service than AT&T customers do. While we were there he called the salesman (or at least that is who he said he called) to tell him he was wrong, and seemed to think that would placate us. Don’t believe what they tell you unless it is in writing.

A Private User

A mixed bag. The owner and his brother seem very invested in helping. Ive enjoyed working with them. However, I share Rados experience with the younger, curly-haired man (he had a ponytail tonight). He was disinterested, disrespectful, and possibly even a little malicious (he erased everything on my wifes phone when I asked him to erase only the emails). I still give three stars because the owner went out of his way to make it up to me afterwards; Id give five if it wasnt for the horrible experience with the younger salesperson.

jee lee

Dishonest and at the very least, not familiar with there products. I inquired about prices on data and the salesman there stated that the incremental amount was 300 mb and then next, 3 gigs. AT&Ts website states that theres a 1 gig option as well. No, I did not check the internet until after I returned home. I assumed that the salespeople would be honest and accurate. Ill give 2 stars because they were polite but buyer beware.

A Private User

Dont trust these people. They always lie. They lied to me three times. I bought a cell phone with a plan. They told me that they are going to waive the activation fee. But after I bought and singed the paper, they just ignored me. be carefore with these people, they always play with people. If you deal with this make sure you read all the papers before sing anything.

Tom Smedley

These guys have always helped me family and I out on our iPhones. My last experience was great afterI had lost my phone. They hooked me up and quickly got me going with the latest upgrade and no hassles. I made it hard for them changing my mind, but they were very helpful getting everything right.

Rado G

Tricky people. Very bad attitude, especially from the guy with long curvy hair. This guy is not supposed to work with customers. He does not have a clue that we keep them in business and him on the payroll. Hopefully, the owner of the store will read this and take some action.

Matthew Brennan

My wife lost her phone and we needed to replace it. I was hesitant to send my wife there based on the past reviews but figured it was worth a shot. The guys at the AT&T store helped us replace the phone with ease. Absolutely recommend the store to anyone.

Eric Schaefer

Great service, the owner of the store was extremely helpful and has helped my family with several account and phone related issues over the years. Highly recommended, as its a personal relationship in an industry where the customer generally isnt put first

Sam Jacknin

Great Service. Answered the phone after the store was closed and helped me out. Saved me money on my plan on two separate occasions. Highly recommend!